Response from We Care Free Estimates.com Inc
In response to this members review dated 7/30/15 This member contracted We Care on June 3, 2014, more than a year ago requesting an estimate for an undecided approach to a pent type roof. We Care’s Jim W saw her and videotaped her request on 6/6/14 to try and provide an estimate for this member. We went back and forth for the next six weeks and ultimately had an appointment set for 8/6/14 (See letter sent to member). The above dates from initial call to first appointment certainly do not support a “D” from this member on the categories of responsiveness or punctuality and considering that we never had an agreement or contract with this member, an overall rating of “D” more than a year after the fact seems more like an attempt to tarnish our good name than a legitimate review. Original letter: "Thursday, July 31, 2014 {member name and address removed} Subject: Appointment for Wednesday, August 6th between 9:30 and 10:30. Dear {member name removed}, Please look over photographs of some of the pent roofs my son has constructed. None of these photographs will emulate what you're looking for, but, they will show you the quality of workmanship and my son's ability to custom build to your needs. In your travels, if you have an address that you wish me to ride by that you like prior to our appointment, I'd be happy to do so. Email back any location, and I'll spot it and locate it. My partner put together a preliminary cost for both structures and what you're looking to have done at about $6000. That's labor, material and installation. After I become clear on your expectations, my partner will do a drawing and a sketch for you to approve prior to going under contract. Thank you for your patience, I hope you're feeling better. I'll call you ahead of time, prior to our appointment. Thank you, Jim W 215-586-5962 "