W F SMITH INC

Excellent. The service is great. The technicians are knowledgable and they are always on time.

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Not well. Technician, Dave, was unable to complete. Said starter switch was broken ($300) and compressor would not come on. Air conditioner was working before he came, and has been working after he left. Compressor seems to come on fine. I also had some communication issues with the management.

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WF Smith provided a proposal for an attic A/C replacement. Many of the bids I received were what I call 'drive by' bids. Very few companies took the time to actually look at my job. WF Smith took the time to really assess the job, measure properly and prepare a very thorough and professional written proposal of the work that needed to be done and the options available. I wish I could have worked with them but they did not offer the equipment I was looking for.

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W F Smith was by far the most expensive estimate I received. After speaking with Dave at W F Smith and the other 2 contractors I received quotes from I was convinced that the total scope of the project warranted the higher cost. The tank removal took half a day and I can't say enough good things about the subcontractor that was used, professional, on-time and clean. The removal and install of the furnace took 3.5 days and was right on the estimated timing. The crew was very professional, courteous, clean and punctual. The lead technician was great the install was very well thought out. They changed the placement of the furnace, hot water tank and return duct which gave us an extra 30% of usable space in the basement. All of the new ducting, plumbing and gas lines we run clean and neat. After install the fan and duct noise seemed to be a bit excessive. Dave form W F Smith gave me some DIP switch setting to test and also said they would come over to sound insulate the duct. I'll comment that I was very comfortable changing the DIP switch settings myself and I am sure Dave would have sent someone over if I hadn't mentioned to him that I was already changing the settings on the board. Within a few weeks the lead technician was back at our house to install the sound insulation in the duct work. I couldn't be happier with the service from W F Smith and any premium that was paid versus the competition was well worth it based on the professionalism and quality of work. As a former electrician I have seen my share of quick installs and hack jobs and the workmanship of W F Smith puts them a cut above the rest. Well worth the additional cost for the piece of mind that the job was done right.

The furnace works well.

Work was done by a professional and I was satisfied with the results. I would use there services again if needed.

I have a yearly service contract with them. They come out twice a year. They clean the furnace, they put in new filters. If I don't call them to come out and take care of my heating and air conditioning twice a year for the season, they will call me. They are very, very good. They have taken care of me so well, this is why I am recommending them. They have been on a contract with me for at least 25 years. If they didn't do such good work, they wouldn't be on a contract with me. They are superb. They have worked on my furnace since it was put in, and it was old then. The parts were impossible to get. They have found parts down in the basement of their place to put into my furnace which is a good 25 years old. It got rusted from a mistake I made. They came in, they fixed it. The prices were never high. They will go out of their way. I always have the same guy out. He comes in, he knows my furnace, he knows everything about it. They really do a great job.

I used WF Smith 2 years ago to replace my main level systems and this year my upstairs systems Dave Smith was terrific. Responsive , flexible and his people do a great job

Excellent experience. Two other "experts" wanted to replace the whole system (condenser, A-coil, and furnace) for $5,500+. A third, a family friend suggested only the condensing unit needed replacement. WF Smith technician Justin came out promptly the same day of our call. His assessment confirmed what our friend had diagnosed, identified an appropriate replacement unit and scheduled full repairs the next day. Again Justin and a colleague arrived on time and went to work right away. They explained everything they were doing in easy to understand language. They cleaned up when done and reviewed all the literature and operation of the new unit. Justin was prompt, courteous, professional, and personable throughout the whole experience. Both of these gentlemen were good representatives for WF Smith. The price was completely in line with what I expected the work to cost.

They are good. They are very good at communicating with you, showing up on time, and are professional.

Existing HVAC was apprised and a timely proposal was received by mail in a few days. An installation date was made and three men arrived on time and completed the work that day. Work was well done and units registered with manufacturer. Dealer, was somewhat helpful obtaining local permits.

Charged a fixed fee to come out and perform service. They needed some parts to fix the broken duct, which is fair enough. But then kept failing to show up for follow up appointments to fix it, and finally I gave up. I feel I over paid given fixed fee to show up, then they never really did fix the issue. They seemed very competent, they correctly diagnosed and fixed the broken part, and its still working now. But I'm not sure how interested they are in residential customers given they never really followed up to come back to fix my duct. Therefore, very mixed review.

Mr. Smith looked at old unit and provided a prompt written estimate within three days including three possible units to install, and payment details. Mr. Smith included his phone number and was always available for help. He did help with completion of local municipal permit process. Three men completed the work in one day.

He charged me $130 just to visit and tell me that it wasn't the AC, it was the electricity. They are totally competent, but I didn't want that. I think they are expensive, but otherwise they are very competent. It was in the middle of a deep heat and he was in a hurry which I don't blame him for that. I don't like the charge just to come visit and tell me something else is wrong, but I think that's probably pretty standard. They are good and I am considering doing a contract with them, but I am going to price them with. I have 2 ACs and a heater and I am going to look at a contract with them and then they don't charge you for those visits. I went with them because they did the original installation. I will use them unless I can find an equal company that is cheaper.

The original statement I wrote about this company has been erased. But I would like to take a moment to respond to the provider response left in September. The statement from the company absolutely false, and disappointing that they continue to blame others. First, the problem with my heating system that cost 4000.00 dollars to fix was with the piping ran to the boiler manifolds, nothing to do with the piping inside our walls as stated. We had 3 separate estimates from 3 different companies that diagnosed the same problem each time. And with our new repairs the system runs just fine. WF Smith claims that most of the work was done by the builder, the builder (Helios Design and Build) says it was completely WF Smith so someone is not telling the truth. In addition, WF Smith sent a tech to my house who was there for less than 10 minutes and told me he needed to speak to the owner of WF Smith, and they would call me back. I never received a phone call. I called the company several times left multiple messages and finally just gave up and moved on. Furthermore, I called WF Smith after I saw their posted response and was happy to discuss any misunderstanding, which if were the case I would be happy to remove my rating. But, again no response. It seems that they have done acceptable work for others who have given their company favorable reviews, so read the following only as my experience. I just don't want it to happen to someone else.

They have been perfectly fine. They come twice a year to check out the furnace. They come when they say they are going to come, and they notify you to set up the appointment. They call ahead, which is nice, to tell us they are on their way. I do not know much about furnaces, but they haven't tried to sell me anything that I did not want or need, and I have been happy with them.

DAVE THE SERVICEMAN IS VERY GOOD, PROFESSIONAL, & ON TIME AS PER THE APPOINTMENT MADE.

VERY HOT OUT; CALLED SEVERAL COMPANIES. HE CAME WITHIN THE HOUR. FRIENDLY, REASONABLE.

WORKED VERY FAST AND DID A NICE JOB. HONEST AND VERY KNOWLEDGEABLE.