VONAGE TELEPHONE SERVICE

Terrible, but cheap for international calling.

They tell you one thing after another. They are rude, have no courtesy and will continue to bother you. I called them to cancel my account with them and they continued to charge me (even though I never utilitzed their service). They will charge you 120 something dollars for an early cancellation fee, buyer beware.

We have been using them for over a year. I like the service and would go with them again.

We HATE Verizon...see my Verizon review as to why. I was reluctant to switch to a VOIP provider given my experience with them while living abroad but I had to dump Verizon. After much research, I went with Vonage. The choice of this company was in part due to call quality reviews but mainly due to the fact that they had the installation instructions in an online diagram which really put my mind at ease that this was going to be something that I 1. would be able to have work when installed and 2. actually install myself. Now, I am better than the average bear when it comes to technology but I am by no means a tech guru. Having just entered my 4th decade, I find myself sounding like my parents when it comes to technology and the ability to set it up properly (we all recall the flashing time on the first Betas and VCRS). Well, I can honestly say that installation was a breeze. The instructions sent are the same as online; they are very large in print (easy on the eyes for those my age) and are almost foolproof. I was set up in under 10 minutes and most of that time was spent fishing wires under my desk and moving the desk. The box sent auto configures everything...plug it in and done. The website for Vonage is incredible. Everything is spelled out, logical in the web set-up so I can find what I'm looking for and so easy to set-up from the instructions (i.e. voice mail, call forwarding, etc.). Call quality has been fine so far. In fact the voice mail message I set up sounded clearer than when I had the Verizon line. I've tested with a few people and all said that the quality is fine. I love the fact that I can get my messages online and that they send me a text message with a text translation of the voice message (all be it a little off in the translation) to my cell phone which I can then see if there is an urgent need to pick up messages. All this for just under 40% the cost I was paying Verizon. I'm sold and really am kicking myself that I did not do this sooner. My only negative, and it's minor, the time from initial account set-up to receiving the box was a little long. This is due to Vonage's need to check the physical address and register it for 911 service. In the long run, a small price to pay so long as I can get emergency vehicles here when I need them. Switch Now...you won't regret it!

They hooked it up and it didn't work. I called Vonage and it was bad customer service. She didn't sound like she knew what she was talking about. This lady said it sounded like it was the firewall. I disabled our security system, but I was not going to mess with my computer firewall so we decided to switch back. For the past week I've been going back and forth between Vonage and Verizon. Vonage will not release the phone number to Verizon and the only phone service that we have is our cell phone, which we only like to use in emergency. If it takes 2 days to transfer the phone, it should take 2 days to transfer back.

THEY ARE VERY REASONABLE, THE SERVICES ARE GOOD AND I KNOW WHAT MY BILL WILL BE EACH MONTH. I CAN PAY ON LINE. I CAN GET MY PHONE MESSAGES EASILY. THE SERVICE IS GREAT.