I called before hours but they called very early that morning and fit me into their schedule that day. The plumber quickly resolved the issue and replaced the connector. He was very courteous and professional. It was a relief to have a pleasant experience.
Description of Work: I had a water pipe separate in the basement due to faulty installation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
KEVIN D.
10/2009
4.0
plumbing, water heater repair
 + 0 more
We originally scheduled an appointment for a second opinion on a bathtub faucet that has had a persistent recurrent problem with leaking despite numerous past visits by a different plumber. The day before our scheduled visit (Sunday) we came home to find the hot water heater pouring water out of the relief valve onto our floor. We were able to stop the flow of water ourselves, but were then without hot water. We called and spoke to an answering service and about 1 1/2 to 2 hours later the plumber called us back. He asked for the specifications of our hot water heater and said he could replace it the next day. The plumber arrived the next day within the time frame we were given. He said that the relief valve could be replaced but because a pipe leading into the hot water heater looked corroded he recommended replacing the entire heater. I wasn't entirely convinced this was necessary but didn't argue because the original hot water heater was already 14 years old. The plumber recommended replacing the leaking bathtub faucets with a washer-less system made by Gerber. We have not had the new system long enough to know whether it will last longer than previous repairs but so far has been much easier for our young children to turn off. Rather than paying on the day of service, we were sent a bill. I was disappointed to see that the bill was divided into simply labor and materials with no itemization of costs.
Description of Work: Replaced hot water heater. Replaced stems in bathtub faucets with a washer-less system.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$970
Thomas I.
10/2009
1.0
plumbing
 + -1 more
I don't have a problem with this individuals work to date as the work was performed only one day ago. However, on the day the work was performed Goffredo's worker began fixing things before ever quoting me a price. When asked for a price I was quoted $220 which I felt was exorbitant given the scope of work (I had a union plumber charge me $60 to put a faucet in before). I told the worker that if he could not negotiate a lower price to stop working, and that I would pay him for what he did up to that point. He called Goffredo and they were willing to drop the price to $150, which I thought was more reasonable. However, the worker stated that they felt the original price was justified because they got a flat tire coming to my house and because my property was not in their area. In addition, they came out to my house the day before to give me an estimate and did work without my authorization. Therefore, I don't think I would use them again, not because I had a problem with the quality of work but due to the fact that they started work without my authorization, quoted me a price that was way too high for the scope of work, then basically tried to charge me for travel time and a flat tire. Follow up report: This report is in addition to a report I filed before. The problem that I called the plumber for was never corrected. I ended up having to call another plumber. In my experience, Vincent Goffredo Plumbing & Heating was difficult to do business with. I'm shocked that he got an A rating on Angie's List.
Description of Work: Plumber replaced a trap for my garbage disposal and installed a new sink faucet.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0
$150
Response from Vincent Goffredo Plumbing And Heating
First of all I did not try and charge for the flat tire. We made two trips to this property. I didn't charge for travel time I charged for two visits. The first time we came out we fixed the leak under the sink but found that the faucet also needed to be replaced. the owner wanted to supply the faucet and we had a flat and had to be towed from construction debris on the street. I went back and forth on the phone with the owner and the tenant and not once did he ask how much just that he needed it done as soon as possible. A visit is $110, I charged him $220. When he complained I dropped the price to $150 because he was an Angie's List customer and he still gave me a bad report. The tow and tire cost me $100. by the time I paid my man and gas I lost money. Not once was price brought up until we had the faucet off and ready to put the new one on. I will bend over backwards to make sure that my customers are happy but sometimes no matter what you do you can't win. Lastly, how do you go out to a job twice and not have authorization to do the work? He even bought the faucet and met us there. I was expecting these guys really went above and beyond to take care of me, instead I got a bad report.
Benjamin H.
10/2009
5.0
plumbing
 + -1 more
The job went very well from start to finish. I called on a Saturday and scheduled an estimate for the next Monday. Eric came to give me an estimate. He was prompt, friendly and listened to what I wanted. He gave me an estimate based on different aspects of the job. He also recommended a tile person for my bathroom. The Goffredo guys coordinated with the tile guys to do the job from start to finish in five days. This included ripping out walls, installing a tub and tiling and grouting the walls. They were prompt and courteous, and cleaned up after themselves. The job came in UNDER the estimate by several hundred dollars. My only complaint - and it is a minor one - is that the company uses an answering service at all times, which makes it a bit frustrating to communicate.
Description of Work: Replaced bathtub.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$1,785
LOUIS M.
09/2009
5.0
plumbing
 + -1 more
I manage a small apartment house. Goffredo plumbing has completed about 6 jobs over the last 18 months - from installing a new waste water water line to installing new bathroom and kitchen faucets. I have been very happy with their work - the quality, responsiveness. Eric is a personable manager and works with a great team of plumbers. These are well trained craftsmen.
Description of Work: Installation of new bathroom faucet.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$425
FRED P.
09/2009
5.0
plumbing
 + -1 more
I joined Angie's List and looked up Philly plumbers. Goffredo's was highly rated so I left a message and they quickly called me back. I told them I was out of town and they said "no problem" and worked through one of my tenants. They said they could wait until I got back to get paid, but they did such a great job that I arrnged for my tenant to pay them as soon as they work was complete. They're great!
Description of Work: I had a leaky faucet and a running toilet in one of my apartments. They were incredibly responsive and professional, and immediately instilled confidence in me. Since I'm out of town, they coordinated with one of my tenants and minimized my involvement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Hamirah M.
08/2009
5.0
plumbing
 + -1 more
They were very helpful and gave a good competitive price.
Description of Work: I had a contractor do work and they did a lousy job. This company came in, fixed the problem and explained what they did. My pipes were leaking and needed to be replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
JANET R.
08/2009
5.0
plumbing
 + -1 more
My experiences with him have been very good.
Description of Work: Vincet Goffredo Plumbing & Heating fixed a leak about 3 months ago. I have used him for 7 years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Stephen K.
08/2009
5.0
plumbing
 + -1 more
the plumber called to tell me when he would be there and came on time; he worked efficiently to get the jobs done well
Description of Work: Installed Garbage Disposal and replaced leaking p-trap
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$195
JOSE-MANUEL & MARYANN N.
07/2009
5.0
plumbing
 + -1 more
The were very friendly and performed excellent work.
Description of Work: They changed the piping for the drainage, a faucet in one bathroom, faucets in our kitchen sink, corked a bathtub, and subcontracted for the tiling in our bathroom..
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Grace S.
07/2009
5.0
plumbing
 + -1 more
We left a message with the answering service and the next morning got a call back. I believe it was the same day that someone came to look at the problem. There was some discussion as to how to resolve the problem. We did not deem this an emergency and just said to put us on the schedule for repair whenever. A date and time was eventually set. On the appointment day (about a week later) they called to say they would be delayed and then showed up shortly thereafter. The work was done as discussed. I'm going to assume it was done properly - everything seems to be working. The young men who did the work were friendly and pleasant and neat and tidy. There were a few calls back and forth before the work was done - some of the calls were initiated by the company, some by us. Communication was excellent. I usually deal with all repair problems but this one my husband handled and he was very pleased. He had neglected to tell me what the cost estimate was and when I sat down to write the check I was floored - the cost was much LESS than I was expecting it to be. When they left I told my husband to put them on speed dial. If we need a plumber again for anything, we WILL be calling Goffredo.
Description of Work: We have a strange toilet set-up in the basement (it is supposed to be a terrific new-fangled system for basements). My husband noticed that it was leaking and there was black gunk on the floor (we don't use this toilet very often). I said "get a plumber" I used Angie's list and we called Goffredo's.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Thomas L.
07/2009
5.0
plumbing
 + -1 more
Eric was extremely responsive and timely in listening to the problem over the telephone and gave me the option of sending someone the next day to attempt repairs OR waiting until the following week when he could come himself to inspect the jobs and offer a free quote/inspection. I waited until he could come. He was extremely punctual, explained the situation as best he could without actually taking anything apart, offered a quote, and explained the different pricing options. He even called me back later that day with specific price comparisons for alternate parts depending upon my preferences. He scheduled the job, and someone arrived at the end of the week (to allow me time to acquire the parts myself as per his recommendations to minimize my costs). The work was completed in an extremely efficient manner. Indeed they noticed that the sink trap was itself aging and probably needed to be replaced -so they went ahead and replaced the trap and connecting pipe. The only comment that I would make is: In order to access the bathtub drain, they had to go into the next room and remove a panel (drywall) affixed with wood screws that had been cut into the wall to permit access to the drain pipe. Upon leaving, the workman did not replace the panel. It was not difficult to replace myself and (in their defense), the panel was in another room - I did not notice it myself until after they had left. Still, in the interest of completeness and as a means of providing feedback, the panel should probably have been remounted for a complete job. Again, as a suggestion and only in the interest of completeness - given that I (the owner) was at home, it would have been nice if they had called me up to show/explain the need for replacing the sink trap and accompanying pipe. It also would have been helpful if the bill that was ultimately sent had itemized the costs of the different parts and labor. NOTE: I fully believe that the work was necessary. I am only saying that given that I was at home, I would have preferred to have been informed/consulted before any additional work was done.
Description of Work: Fixed the bathtub drain, replaced the fixtures on the bathroom sink, and looked at the kitchen sink.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Deirdre S.
07/2009
5.0
plumbing
 + -1 more
Although I am not having any issues, I was thinking that replacing some of the pipes would be a good preventive maintenance practice. Eric returned my phone message quickly and set up an appointment to look at the work I was contemplating. He explained everything to me, and advised that I did not need the work performed, I was impressed with his honesty, his patience in answering questions, and his promptness at returning my call. I will definitely call him again if and when I do need a plumber.
Description of Work: I called to ask about some preventive maintenance at my home.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ed O.
07/2009
5.0
plumbing
 + -1 more
They got their with in 2 hrs of call. 2 guys worked on it for 2 hrs. They were nice and got right to it, I coulden't have asked for better. The one thing ... was that they couldn'ttell me pricing they just billed me-the price was good, but it would have been nice to know it sooner. Stlll-- a very good experince !
Description of Work: Needed to replace the tub drain from tub to the trap.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Anna W.
06/2009
5.0
plumbing
 + -1 more
They were fantastic. They were right on time. They were very courteous and lovely to work with. They did not pressure me to do anything in the house that was unnecessary.
Description of Work: Vincent Goffredo Plumbing and Heating changed my kitchen faucet, installed an S-trap underneath my kitchen sink, unjammed the disposal, and snaked an upstairs shower drain.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
MICHAEL G.
06/2009
5.0
plumbing
 + -1 more
Went very smoothly. Initially thought it was a simple repair that needed a part and he was going to coach me on how to fix it myself. We then found a beginning leak that would have caused flooding if it worsened and he had someone come out the next day to fix. Would definitely use again
Description of Work: Pipes were singing and he diagnosed the problem, found another emerging problem and had someone come out the next morning to fix.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Adrienne M.
05/2009
5.0
plumbing
 + -1 more
The water heater is fit tightly in a closet between the washer/dryer and the furnace. I explained this during my initial call to Eric, so they knew to bring a narrower water heater. The inital estimate was $950, but that went up as soon as they saw the closet. The gas line had to be cut and replaced in order to get to the heater, which increased the time and cost of the service. In addition to installing the new water heater, they corrected the slope of the water heater exhaust pipe and rotated the water heater so that the pressure relief valve has room to open if needed. These had been serious safety issues with my old water heater. The cost was higher than I wanted to pay, but overall I was very satisfied with the service.
Description of Work: Replaced water heater.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,150
Dorothy B.
05/2009
5.0
plumbing
 + -1 more
Excellent service from start to finish.
Description of Work: Replaced leaking bathroom faucets, opened up slow draining sink, and evaluated and stopped leaking pipes below bar sink.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
MARILYN A B.
05/2009
5.0
plumbing
 + -1 more
What a wonderful experience I had with this company. When I spoke to Eric, the general manager, I realized that my mother in the '60's had done business with his father in-law when he was just establishing this business these many years ago. Once the order was put in, Eric came out and I explained to him what needed to be done, he gave me an estimate that was entirely reasonable. He said that the work could be done the same day! Unfortunately, I misunderstood and went to the hairdresser's missing the appointment. Eric for some reason apologized for my error, and we rescheduled for the next morning. His young assistant came out, did the work and made the toilet more efficient, stopped the tub from leaking in to the kitchen below, and the shower head more obliging while the dogs set up a cacophony of noise trying to reach Dan, Eric's young assistant. I would, in the future, want to use this company again when I have the bathroom remodeled. They are courteous, prompt, and their professionalism and manner is superior to others with whom I have dealt. Thank you Angie's List for providing me with a professional who does his job without any preconceived judgment concerning their clienteles' ability to pay regardless of the surroundings.
Description of Work: Stop the leaks that were coming from the tub and shower head. Stop the toilet from constantly running and installing a new handle on the toilet tank.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$210
Martin B.
04/2009
5.0
plumbing
 + -1 more
I though the service was prompt and polite. they did a good job on the reapir and they cleaned up well afterthemselves.
Description of Work: Repaired a leaking drain in bathtub
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$295
Jennifer N.
03/2009
5.0
gas leak repair, plumbing
 + 0 more
I called on a Friday afternoon, got a call back before 5pm and had an appointment for the following Monday morning. They showed up on time, did the work they could do immediately and then went out for parts. They were back quickly and finished up. They looked at the drain and told us what they thought was going on(shower drain that may not have a trap so there is a smell that comes up-we can treat it with bleach).
Description of Work: We needed a shut off valve for a oven gas line. We also needed a line put in for our ice maker and had a stinky drain.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
JENNIFER B.
03/2009
5.0
plumbing
 + -1 more
These guys were great! Helpful. Always on time. They returned my phone calls the same day, and were usually able to arrange a convenient time for the guys to come out and do the work within a few days. All of the guys who I met were professional, friendly and were great at doing their jobs. They were clean. I am definitely keeping them on my list of people to call for both small plumbing jobs as well as any major projects.
Description of Work: Attempted to fix leak in old toilet, which was not able to be fixed because my toilet was just too old - they tried...twice...so that they could try to save me the cost of a new toilet. I bought a new toilet and they came back to remove the old toilet and split the existing flange from bend. After I had prepared the floor in order to install the new toilet they returned again to install the new wax seal and toilet. They also installed a new pro vent on kitchen sink drain.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$360
LOUIS M.
03/2009
5.0
plumbing
 + -1 more
Plumbers sometime have reputations like used-car dealers - Goffredo made me respect their workers as highly skilled, honest professionals.
Description of Work: Very impressive company. I have hired Goffrefor for four jobs in the past and have found them very good to work with (punctual, respectful of my time and competent.) There are at least four plumbers that work with the company, some handle bigger jobs (major hidden leaks, installing new drain lines) as well as plumbers that can do the smaller jobs. I found the men from Goffredo (and I guess they don't hire any women) competent, honest and able to get the work done.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Michelle K.
03/2009
5.0
plumbing
 + -1 more
Like a homeowner fairy tale. I read their report on Angie's list, called and got the kind of pleasant reception other Listers had described. The worker was also punctual and pleasant but businesslike. He came, he fixed, he clarified the sink problem, and left! I didn't even have to pay until the bill came. I have prolonged putting in this report just to be sure I wouldn't be the "exception" to their winning service. Nope; I finally found a decent plumber! Thanks, Angie's List!
Description of Work: Repaired a kitchen faucet problem that caused it to run only hot water. Replaced toilet fixture to stop 'handle-jiggling syndrome' Replaced seal on another toilet that had begun to leak and loosen grout.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Jean & David Y.
03/2009
5.0
water heater repair
 + -1 more
Absolutely excellent! He was prompt, respectful, and professional!
Description of Work: They took out a leaking hot water heater, replaced the hot water heater with a new one.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Water Heaters,
Heating and Air Conditioning,
Drain Cleaning,
Appliance Repair,
Natural Gas Lines,
Drain Pipe Installation,
Sewer Cleaning,
Appliance Repair - Small
FAQ
Vincent Goffredo Plumbing And Heating is currently rated 4.8 overall out of 5.
Sunday: 7:30 AM - 4:30 PM
Monday: 7:30 AM - 4:30 PM
Tuesday: 7:30 AM - 4:30 PM
Wednesday: 7:30 AM - 4:30 PM
Thursday: 7:30 AM - 4:30 PM
Friday: 7:30 AM - 4:30 PM
Saturday: 7:30 AM - 4:30 PM
Vincent Goffredo Plumbing And Heating accepts the following forms of payment: Check,MasterCard,Visa
Yes, Vincent Goffredo Plumbing And Heating offers free project estimates.
Yes, Vincent Goffredo Plumbing And Heating offers eco-friendly accreditations.
No, Vincent Goffredo Plumbing And Heating does not offer a senior discount.
Yes, Vincent Goffredo Plumbing And Heating offers emergency services.
No, Vincent Goffredo Plumbing And Heating does not offer warranties.
Vincent Goffredo Plumbing And Heating offers the following services: Plumbing, hot water heaters, hot water & steam boilers.