VERIZON

Internet Service, Phone Service - Landline, Phone Service - Cellular,

About us

Every day, we connect people, companies and communities with powerful technology, enabling the convenience of mobile services when and where our customers want it.

Services we offer

Tv, Internet, Home Phone Bundles, Cell Phone Service Plans, Devices, Smart Phones, Apps, Messaging

Reviews

4.425 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
52%
4
28%
3
16%
2
4%
1
0%


Rating CategoryRating out of 5
quality
4.6
value
4.1
professionalism
4.6
responsiveness
4.3
punctuality
4.2
Showing 1-25 of 25 reviews

Teri M.
08/2013
2.0
cable tv service
  + -1 more
General cable service is antiquated. In the area I am in they are still using DSL for internet and do not provide cable, but rather outsource to direct TV if you get the bundle service. However, only 1/2 mile away people can get FiOS, which I had in CA and was great. The internet is slow and the TV goes out every time it rains. It is extremely frustrating.
Description of Work: Provides Internet, Cable TV and phone

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$150

Beverly T.
05/2013
5.0
internet service, cable tv service
  + 0 more
Their pricing is reasonable and the service is reliable.
Description of Work: We use Verizon for our TV cable and internet services. We have had them since eight to ten years now.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Scott S.
05/2013
5.0
landline phone service
  + -1 more
They are good.
Description of Work: Verizon is our landline telephone service provider.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Onur L.
02/2013
5.0
internet service
  + -1 more
They have been good. I am happy with their services.
Description of Work: I use Verizon for my internet and TV. I last spoke to someone last week.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Reggie T.
07/2012
5.0
cell phone service, phone sales
  + 0 more
I've been using them for about 15 years, and they've never given me a reason to change. Their response time is quick, they're very professional, and they work with you.
Description of Work: I use Verizon for phone sales and phone service. I had to get a new Bluetooth from them about a month ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

pamela W.
07/2012
4.0
internet service, cell phone service, landline phone service
  + 1 more
I have been using Verizon for about 15 years. The communication is good. The custom service is alright, depending on the issue you have.
Description of Work: I use Verizon for my Internet and phone services.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0

Yes, I recommend this pro
$150

Peter G.
06/2012
5.0
landline phone service
  + -1 more
I switched to Verizon for the price. The price is good. They have lived up to our expectations. The installation was very smooth and we are satisfied.
Description of Work: I use the internet phone service from Verizon.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carol H.
06/2012
4.0
internet service, cell phone service, landline phone service
  + 1 more
They are okay. The cell service is excellent. The landline is fine. The DSL is not that great. The internet tends to be slow. I think their wireless service is great. I have been a Verizon Wireless customer for 10 years and I never have dropped calls. I am very happy with my service.
Description of Work: I use Verizon for internet service, cell phone service, and landline service.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0

Yes, I recommend this pro
$190

Julia P.
06/2012
3.0
landline phone service
  + -1 more
I have had the same phone number for almost 29 years, so I don't get too much of a problem out of them. Most of the people are pretty decent. The overall experience is average.
Description of Work: I use Verizon for my land-line phone service.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
1.0
punctuality
2.0

Yes, I recommend this pro
$72

Marge and John B.
06/2012
3.0
internet service, cable tv service, cell phone service
  + 1 more
I like their prompt service.
Description of Work: I used the services of Verizon for internet, phone and TV cable service.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$225

Julie B.
06/2012
5.0
internet service, cable tv service
  + 0 more
We have had no problems. We have not had an outage issue in over a year. The only time they have had to come out was when they were setting it up and they were punctual and professional.
Description of Work: We use Verizon for cable and internet services.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro

David And Maryann H.
06/2012
4.0
cell phone service
  + -1 more
My wife and I are on different schedules for getting a new phone. I have one more year and she has two more years but her's is through her company. She gets an allowance. I have a basic phone and she has a fancy phone. I am actually not a fan of Verizon because I think they are a kind of pricy. The service is all good and I like all the stores and features. I just don't value their pricing. Because of the complexity of that I have a phone and my wife has a phone and my daughter has a phone and they are all at different times for renewing that it gets kind of complicated. I don't think we would change service unless something big happened.
Description of Work: We use Verizon for our cellular phone service.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ANN F.
05/2012
5.0
landline phone service
  + -1 more
I spend about $50 a month. I would recommend them to anybody, who wants to use a landline.
Description of Work: I use Verizon for phone services. I have not interacted with them as I have not had any problems with their service. The last time I interacted with them was when I had a problem with the phone, eight years ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

William M.
04/2012
5.0
internet service, landline phone service
  + 0 more
I am satisfied with the service.
Description of Work: I have internet and phone service through Verizon.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Jason S.
04/2012
4.0
cable tv service
  + -1 more
They are pretty good at fixing any issues, as soon as I figure out what they are. They are very good once they come out to fix a problem, and their prices are fair. The have always been on time when I have had to talk to them, and they are very professional.
Description of Work: I use Verizon for my cable TV services. I last interacted with them when I had problems with my digital cable receiver.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Pam T.
04/2012
4.0
cell phone service
  + -1 more
I have been a customer with Verizon for twelve years for cellular phone service. They have been responsive. They are punctual on responding to my emails, they have normally responded within a day.
Description of Work: I use Verizon for cellular phone service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

David S.
04/2012
5.0
internet service, cable tv service, cell phone service
  + 1 more
I don't have any problems. I had a lot of problems with my previous service. When you call Verizon, you can get someone on the phone easily. I had issues with my cable box and they over-nighted me a new one.
Description of Work: I use Verizon Vios for my tv, internet, and telephone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$190

Sheila J.
04/2012
4.0
voice mail, landline phone service
  + 0 more
.It fits our needs and the service is good. We never seem to have any problems with them. I will continue to use them.
Description of Work: .I use Verizon for my landline phone voicemail service.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Karen S.
02/2012
5.0
internet service
  + -1 more
Verizon fios is phenomenal. My service has never been down. I haven't had one problem with it since it was installed. I haven't even had to call their customer service since I have used them.
Description of Work: I use Verizon fios for the internet, phone and television.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$43.99

INGE B.
07/2007
3.0
internet service
  + -1 more
I am now paying less with Verizon to have more services than I did before. That is nice I suppose. However, they made a big mess out of my lawn doing their digging to get wires and cables where they needed to be. That made me displeased and slightly disgruntled. They could have been more neat. Now, if they had done a better job with that underground wire, I would be more inclined to give them perfect marks. I will say that my service is much faster now though and I do like the price I am paying monthly much better than before.
Description of Work: I just recently signed up for a program with Verizon where I get my phone line, my internet, and my computer hook up that is high speed for one low cost each month.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$99

ERIC N.
10/2006
3.0
internet service
  + -1 more
They never called me back, even after promising to do so. Seemed like a bad sign, so I haven't pursued it. I think that the new Fiber Internet service might be a good value, and customer service is friendly and professional, but their follow-up skills need work.
Description of Work: Called to get information about new FIOS service for both work and home. I wasn't sure if it was available at either location.

Rating CategoryRating out of 5
responsiveness
1.0

Yes, I recommend this pro

kathleen K.
09/2006
5.0
internet service
  + -1 more
I HAVE NOT HAD ANY PROBLEMS TO SPEAK OF, NOTHING THAT HAS REQUIRED THEM TO COME OUT FOR A SERVICE CALL. THE SERVICE HAS BEEN CONSISTENT, AND I HAVE NOT HAD ANY SERVICE INTERRUPTIONS TO MY INTERNET ACCESS.
Description of Work: I USE THEIR DSL INTERNET SERVICE FOR MY COMPUTER.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

MARY H.
09/2006
5.0
internet service
  + -1 more
THEY ARE A GOOD CONSISTENT SERVICE. I HAVE NO PROBLEMS WITH THE SERVICE. I HAVE NO DESIRE TO SWITCH COMPANIES AND THEY HAVE BEEN A PROFESSIONAL COMPANY.
Description of Work: I USE VERIZON FOR MY INTERNET SERVICE.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$35

JAMES M.
09/2006
4.0
internet service
  + -1 more
I HAVE NO CHOICE OF PROVIDERS IN MY AREA. THE SERVICE IS ADEQUATE, BUT I THINK ON OCCASION THEY DO TAKE TOO LONG TO TAKE CARE OF PROBLEMS. HAVE BEEN SATISFIED.
Description of Work: I HAVE DSL/TWO PHONE SERVICES.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$200

JOHN R.
09/2006
5.0
cell phone service
  + -1 more
I CAN CALL ANYWHERE FOR ONE PRICE. I JUST PAY THE ONE AMOUNT FOR THE SERVICE. I HAVE HAD NO PROBLEMS WITH THE SERVICES AND I HAVE NOT HAD TO CALL FOR ASSISTANCE.
Description of Work: PHONE SERVICE.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$77

    Contact information

    1401 John F Kennedy Blvd, Philadelphia, PA 19102

    http://www.verizonwireless.com/

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Internet Service,
    Phone Service - Landline,
    Phone Service - Cellular,
    TV Service - Cable,
    Phone Sales,
    Voice Mail

    FAQ

    VERIZON is currently rated 4.4 overall out of 5.
    No, VERIZON does not offer free project estimates.
    No, VERIZON does not offer eco-friendly accreditations.
    No, VERIZON does not offer a senior discount.
    No, VERIZON does not offer emergency services.
    No, VERIZON does not offer warranties.
    VERIZON offers the following services: Tv, Internet, Home Phone Bundles, Cell Phone Service Plans, Devices, Smart Phones, Apps, Messaging

    Contact information

    1401 John F Kennedy Blvd, Philadelphia, PA 19102

    http://www.verizonwireless.com/