Verizon Fios

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unknown

I have Verizon Fios. I got a deal. They're all difficult to get a hold of. I am currently using them. It costs $137 a month which is part of the special deal. They could not price their packages, I am not a sports person, but in order to get one or two channels that I like I have to buy a package, which I pay 5 something a month to have this sports thing that I never use. They put these bundles together that don't make any sense for a lot of their customers and you pay for things you don't watch. Sometimes very difficult to get through to somebody. Sometimes you get people when you have a problem that don't know what they are doing.

unknown

It's sometimes difficult to contact the company if issues stray outside the parameters of the automated online service protocols. Chat services are generally effective and my upgrades were eventually installed

I have had fios service for 3 years now and absolutely love it. I get 75MBps internet service deb and up, never a hiccup, no data cap. It's phenomenal. TV service is excellent as well...DVR had a decent interface. Can share recordings across all rooms with Quantun TV. Record 4 shows at once. Love it.

unknown

Contracted service with verizon two years ago and had some issues initially but service was acceptable. Once the contracted period ended the quality of the service ended. For the past year I've had to call and resolve issues with my service. Trying to contact their technicians is frustrating considering all they've been trained to do is ask you to unplug the router and reset the service, which never works anyway. Obviously " technician " is not the applicable word here. Service is terrible, technical abilities are very limited, and the cost is outrageous. I'm personally very disgusted with their service and all the bull crisp they force you to take. I'm looking for new service that I can feel more confident with.

I was promised that they provided all the same service that Comcast had. My first day I lost service right after he installer left. I lost service for 2 days no phone internet or TV. It was a Saturday I had to wait until Monday for a repair person. Trying to call through is horrible I lost service again a few weeks ago takes at least an hour to get someone on the phone. I signed a contract with them although I think there are more shows available on demand I will switch back to comcast only because timid easier to reach someone. If you have a problem and you can switch out the equipment at a local location

No problem

The service representative showed up on time and answered all our questions. After everything was set up and working, he gave us his cell # to call if anything goes wrong or if we had any more questions. I couldn't believe the outstanding customer service and professionalism display. So much better than Comcast.

All features work as advertised. I like the channel selection on the package that I have. The voice works well and I definitely use the voice mail and other features (although someday I want to do away with my "land line"). The 75/35 Internet tests out at advertised or better speed. Once you navigate customer service on the phone (including wait times that can be long) I have found the representatives to be helpful and able to resolve most issues in one call. The online agent option works well also. The price is in line with other options but still seems a bit high to me. When we had the initial installation done several years ago, the technician was prompt and completed the job quickly. Also, in several years of service I have had only one service outage that was attributable to Verizon.

I do not much like the Fios service. The on-screen menu is hard to use and they are a difficult company to deal with. When I've needed assistance with my internet services they have been slow to respond.

unknown

I absolutely love Verizon Fios. I have been with them since 2005. Everything is faster and I unlimited everything. I am sure that the price is comparable to everybody else. I was having problems on Christmas Day and they came out the next day and changed the box out and I have not had a problem since. Their service and their response has been great. I will continue to use them.

The customer service at Verizon Fios is very good.

They are fine. I like that there is no discontinuation of service. The customer service is very helpful.

I would highly recommend them. I love the Fios system, if your a Fios customer and your line is down, Fios customers get taken care of first. I really like them, they know what they're doing.