TIL-MAR DESIGNS

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Our install took two days. On the first day of the install, John and his helper showed up on time to install the heated mat that goes under the tile. They worked quickly and had it done in a couple hours. The next step was waiting for the mortar to dry overnight. My father-in-law and I did the electric and hooked up the thermostat and tested it. We're handy like that. The next day, John and his guy showed up on time again and started preparing the mortar base and laying tile. The pros always make it look easy. Once the tile was down and set up for a little bit they did the grout. It was just that easy. After a couple years, the floor still looks great and we still get compliments on it. Lol, we picked a modestly priced tile within our budget based on Til-Mars recommendation and it looks great and it's held up. We dropped a heavy All-Clad pot once by accident and the floor held up. It actually dented the pot! We'll be back for more stone projects for sure.

How'd it go? It went PERFECTLY. Tommy and his crew (especially Pauly) performed the gutting and remodeling excellently. They came in on budget and ahead of schedule (only by a few days -- but still, that's pretty amazing). But what is most important is their integrity and work ethic. When they told us something, we knew we could rely on what they said. There was one problem -- there was no way to know in advance -- there was a hidden pipe under the floor in the bathroom that was being remodeled. Removing the pipe and reconfiguring it took two days -- yet, as mentioned above -- by the end of the project, they had not only made up that time, but brought the project to completion early. There were no surprises about the cost of the kitchen or bathroom. Everything was as promised. After the kitchen project began (the kitchen was done first, the bathroom last) we decided to upgrade a couple of things that we hadn't mentioned. That was no problem, and the net difference in cost was only a few hundred dollars. Many less reputable contractors would have used that change as an opportunity to ratchet up the price, but Tommy did it at his cost. About the workmanship: no one who enters our home fails to mention how great the kitchen and bathroom look, especially the granite counters. We were home for much of the time they were working and had the opportunity to observe them. They have a great sense of humor and took the time to explain everything to us, despite our millions of questions and comments, they cheerfully told us everything we needed to know. Recently, one of the bulbs in our range top burned out, and we couldn't figure out how to change it. We called Tommy for instructions. Instead of telling us over the phone, he came over and gave us a lesson in how to do it. We live about forty-five minutes from him, and when we offered to pay him for his time (it's not his fault a bulb burned out over a year after installation) he refused, saying, "What are you talking about? You're my customer." It doesn't get any better than that. TIL-MAR DESIGN = HIGHLY RECOMMENDED!