S&H Hardware & Supply Company

Never bring anything here!!! I brought my Dewalt DXPW3400PR 20 volt pressure washer here. The father told me it was the electronics and told me he would fix it.... He also said the carb needed rebuilt and spark plug needed changing plus he aeded air yo the tires. I'm a mechanic and should have diagnosed it myself cause he didnt replace the electronics he bypassrd them completely. He didn't rebuild the carb he sprayed it with gumout. He didnt replace the plug, 8 did that 4 weeks before, he pulled my spark plug and wire brushed it i could see the wire brush marks, on the carb.... I had markings on it and they were unmoved. Air?... i filled the tires up 2 days beforehand. I never did when i got it and it was a year old. He also overfilled my oil. He started talking about the pump and low and behold the 2nd time i turn it on the pumps leaking at the gasket. Coincidence? Not likely. Also something fell on it and dented the cradle where the pressure wand sits. I paid $300 bucks for my machine ti be worse than when i brought it to them. If they see me they should run.

My experience with S and H Hardware on Castor Avenue has been horrific. As a 78-year old senior citizen, the treatment I received from this establishment has been one of the worst experiences of my adult life. I wanted to support a local business during the pandemic, so I tried to order a window for my bathroom from them. It has been a nightmare ever since. The condescending, disrespectful, and untruthful manner in the way the employees have treated me in the last month is shameful. Trying to get in touch with Andy, the owner, is impossible, and he never returns phone calls. The people who are employed by him have given me a run-around and have caused me to feel extremely uncomfortable and anxious over a small window. On August 28, I spoke with Jim and I mailed a deposit check for $275, which I received a receipt for on 9/3. Since then, things have gone downhill. The first man who came out to measure was very vocal about not ever putting in a window with flashing, which is what my window needed. That started a string of phone calls where I expressed concern about the man’s ability to install flashing after he told me he didn’t have that experience. Jim accused me of lying about what the man said. Jim said he would send out Hector to re-measure to make sure the measurements were okay. Jim said the window would be in on Sept. 21. I called during the week of 9/21 because I hadn’t heard from them. Jim accused me of lying again and said he never said the window would be in on 9/21. He was very rude, extremely condescending and nasty. He said that he has to call the manufacturer and that he would call me back. In the meantime, I continued calling the store asking for the owner, Andy, but never had any luck with him being around or returning my calls. The next day, on 9/24, Jim said the manufacturer didn’t start on the window yet. He very rudely said he doesn’t want me calling to find out when the window is in. He will call me. I didn’t hear from him for a long time. On 10/6, I called. Jim said he had to send a 3rd person out to measure the jamb since the other two men didn’t measure that. So obviously after all this time, the window still hadn’t been ordered. When I asked Jim why it took so long to realize the jamb wasn’t measured, he said I was too high maintenance and that he was cancelling the order, and that I wasn’t getting my $275 deposit back. He then hung up on me. An employee named Steven called to try to resolve the situation by setting up a 3 – way conversation between Jim, Steven, and me. That conversation never happened because Steven didn’t show up at the scheduled time. Steven finally got back to me at the end of the day and I told him to let Jim cancel the order and that I would appreciate my deposit back since Jim was cancelling. On 10/7, Steven said that he would get back to me about the deposit. It is 10/13, and I haven’t heard from anyone at S and H Hardware. As if the pandemic hasn’t been stressful enough, the added stress over this window is outrageous. And on top of that, S and H Hardware keeping a $275 deposit from a senior-citizen is appalling. I will never shop at this business again, and I have been telling everyone I know about the horrible treatment I have received at S and H Hardware.

Cannot recommend in any way. Promised quick, quality service, but ended up taking over 8 months. During this time I had no front door hardware. Fed me lie after lie after lie about the delays, got aggressive and defensive when I'd challenge these stories, then delivered a product that did not work correctly. Ended up having to go elsewhere, and lost a considerable amount of money because S&H has a no refunds policy, nor would they admit any error. Entire ordeal cost more than a new door and hardware would have. Run as fast as you can from this dumpster fire.

Ordered wrong and blamed us and it took 2 years.we were insulted and lied too and cheated out off money . My advise is do not shop there.

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Horrible experience.