Reiter Roofing

Description of Work: Had a leak in the front corner of my house. They inspected my roof, cleared it of debris and did general maintenance of tape and roof cement wherever required all around the roof.

Description of Work: I knew from my home inspection that some repairs were needed to the roof of my new home. I contacted Reiter Roofing due to their excellent reviews and was surprised by the lack of responsiveness. My first attempt to get in touch was (Friday) April 25th, at which time I was told I would be called to schedule. I received a call back on Wednesday the 30th, which wasn't too bad, and was told that the roofer could come out on Thursday May 1st. I was not able to be there on short notice, but someone came by and left a business card. I also noticed some damage to the ceiling in the upstairs middle bedroom that may have been caused by someone stepping through the roof, but I can't say what caused this. I didn't hear from them again until the middle of the next week (May 8th), at which time Charlie estimated that they would be able to come out and make the repairs the middle of the following week. I called back on May 14th when I didn't hear anything more and was told that they were behind schedule, maybe the next week. At this point, I was getting very frustrated, especially since the day of or day after the estimate was conducted, we had a pipe cut out to remove the partition wall between the kitchen and dining rooms and soon learned that it was not sealed at the roof. So it's been raining through the pipe into the house for a couple of weeks. I called Reiter regularly to check up on their progress getting to my job, and EVERY TIME I called I mentioned the cut pipe that was open to the roof and funneling rain into the back bedroom. Well, June rolled around and it was finally my turn. I spoke to one of their representatives, Steve, at length the day before (6/10)and reminded him about the cut pipe issue. He promised it would be capped and we came up with a plan that I would leave the cap the plumbers (who cut out the pipe) gave me on the front porch. I was not able to be home again, because the appointments available from Reiter are 4 hour windows. I work in North Jersey, so 4 hours plus my commute is almost the entire workday. I didn't realize that I should have taken the day off anyway to make sure the whole job was completed. So the next time I am at the house, I see the cap is still sitting on the front porch, untouched. I had emphasized many times that it was important to cap the pipe, so I was annoyed this wasn't done. When I called up, I spoke to Steve again, who sounded pretty annoyed with me. When I hire someone and they say they will do something, I expect that commitment will be honored. Anyway, he agreed that someone would come back to do this. I disn't hear back by the middle of the next week, so I call again to inquire when they might get around to finishing my job. At which point another representative informs me that capping the pipe "isn't on the estimate, it's just a courtesy. We don't have to do that." After arguing for a while, I got her to agree to send someone out to cap the pipe. They called again on Thursday (6/12) to say that someone wasn't coming, and then that he is and he can't reach me (my phone was dead, but the only missed calls were those from the main office--no one called me from the field EVER). At this point I am thinking I am losing my mind. There is no reason this should be so complicated. I sent a desperate email to the technician who had performed the estimate (Charlie) and then to the owner of the company (Barry) begging them to intervene and stem the flow of rain into my back bedroom. To Barry's credit, he called me back only a few hours later, on a Sunday no less, and called again Monday morning. At this point I learned that the roofers didn't cap the pipe because it looked like a vent for a bathroom, and they assumed that I didn't know what I was talking about. I would have to be really, really stupid to imagine that a pipe was cut just below the roof in a back bedroom, but this seemed the most reasonable explanation to them. I am, after all, female. Barry scheduled a team to come out that afternoon around 2pm and gave me the foreman's phone number to call in the middle of the day and confirm the time. I called at 12:30pm and 1pm, but no one answered, so I left work anyway to make sure I would be there by 2. The team showed up around 2:20pm, which worked out fine (since it takes over an hour to get home). They went on the roof, capped the pipe, and it finally stopped raining into my back bedroom. The team that came out on Monday afternoon was quick and pleasant to deal with. They also showed me pictures of the work as requested (after the cap debacle I didn't feel comfortable just assuming that everything that should have been done was done). Overall, the communication really could be improved. If the roofers had called me before leaving the first time, I would have explained that the pipe was not operational, that it had been removed by professional plumbers, and that it ended about 5 inches below the roof. This would have saved Reiter an extra trip, Barry the stress of having to swoop in and fix things, and me the week and a half of aggravation trying to get someone to complete the job. Of course, perhaps they still wouldn't have believed me. Also, it would have been great if at least one of the representatives that I spoke to when I called about a dozen times regarding the cut pipe would have written the information down somewhere. It was not my expectation that I would be told, "no, it's not on the estimate" as an excuse for not doing it. Whose job was it to add my request to the estimate? If the representatives who answer the phone don't pass this kind of information along, I'm really not sure what their job is. I am marking quality N/A for now because the work has not completed long enough to know whether it's actually resolved the issues with the roof. We'll be keeping a close eye on the ceilings and side walls for the next couple of months to make sure there isn't additional moisture penetration. Overall, I would only recommend Reiter if you can be at home to meet the technicians when they come and make sure they have the right work order. Just take the day off and save yourself a headache. My suggestion for Reiter would be to be more proactive with this information and follow up with potential customers to let them know what to expect. Before realizing that this problem was affecting many roofers in the area, I got the impression that Reiter was just disorganized/indifferent about timeframes. I thought the estimated price was reasonable ($700 to replace cap and flashings, secure loose slate shingles, and maintain the flat portion of the roof). So last week, 6/2/14, I finally received THE CALL that a roofer would come out and make the repairs. Unfortuantely, the technicians only looked at the estimate written up over a month ago and either ignored or were not informed of the cut pipe open to the roof that is leaking into the home. I only mentioned it about a dozen times while I was calling to check up on when I would be able to have the repairs made... The open pipe just needed a cap, and when I spoke to Steve to confirm the appointment, we went over this in detail and made a plan for me to leave the cap on my front porch for the technicians. Well, the technicians came and went without taking any notice of the open pipe OR the cap on the porch. So I spent $700 to hire a roofer, and it is still raining directly into my house, which is pretty frustrating. I was informed that this was my fault because it wasn't on the estimate, but I did call and ask about it MANY times since the estimate was done. I spoke with another representative, Opal (sp?), today and she said that someone may be able to come out tomorrow to cap the open pipe. I hope this is possible; maybe I will feel better when it is no longer raining directly into the house? With all of the rain lately, there is damage to the interior walls of the house that I hope to get around to repairing once the roof is watertight.

Description of Work: Reiter roofing was great. They were able to get to a 45 foot roof that others couldn't. When there was snow and they couldn't go, they telephoned every day. Highly recommend. Thanks!!

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Description of Work: They replaced shingles. Re-did our whole roof.

Description of Work: didn't use their service , did get free estimste

Description of Work: checked our roof for weak spots. determined there was nothing they could do, that roof looked solid. recommended a mason for our leak problem

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Description of Work: I used Reiter Roofing Inc

Description of Work: repaired the roof

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Description of Work: Have to come back and fix the leak from the roof. They were professional. The owner made sure the job was done in a timely manner.

Description of Work: Repaired and coated my roof.

Description of Work: Excellent service. Performed as he promised. Timely and professional.

Description of Work: I needed a roof due to continuous leaking into the upper floor of the house. I had previously hired to have the roof patched and roof continued to leak. I called Reiter, after checking Angie's List, they were very prompt in responding to my needs. While they could not do the roof immediately, they did send an emergency crew to temporairly stop the rain. They called me several days later and told me when the roof would be done, and they did it as promised. I will note that I had this work done during a period when I was very busy and could not take the risk to not having the roof fixed.

Description of Work: Problem was not in their scope of expertise so they referred me to another company. Very honest experience.

Description of Work: I had a problem with water that could be related to the siding. Evan came out and inspected the job and felt a person specializing in windows would be more appropriate. He gave me a contact to a place that sells windows to get contractor names. Extremely honest company. My best interests were his most important concern.

Description of Work: Replaced down spouts, replaced rotted portion of overhang, patched hole behind down spout

Description of Work: Great responsiveness, punctuality and work!!! A whole new roof at a great price, thank you!!!

Description of Work: We had a leak into our 3rd floor bedroom. Reiter Roofing performed general roof maintenance, then resurfaced a deck that we suspected was the cause of the leak. Although it didn't completely fix the problem, Barry has been more than diligent in helping us continue to find the problem. The actual work done was of top quality.

Description of Work: Barry Reiter showed up as expected to give me an estimate for replacing my gutters. He was very pleasant and knowledgeable, and promised to send me an estimate within a few days. After 2 weeks passed and I had not heard back from him, I hired a different company. I was surprised not to hear back because he was so prompt in showing up for our first appointment. In conversation, he struck me as extremely competent and I would have used his services if he had provided the requested estimate.

Description of Work: I called the company requesting someone come to give an estimate for a replacement deck and new roof under that section. They were unable to come after 3 or the weekends but told me someone could come two days later and would use a ladder to get access. Called the next day to find out how it went and they did not return the call until the next day A message was left explaining they were unable to get access but would come back with 2 people to see where the leaks were coming from. I never had a leak and it is now 4 days later and have not heard from them.

Description of Work: They patched up my roof.

Description of Work: replaced main roof