PLATINUM MOVING & STORAGE CO

They showed up on time, walked in the apartment and said ok no problem. They started piling all pillows from the sofa in the evevator without using pads to protect the cushions from getting dirty, they piled them in the public foyer of the apt building and started moving all furniture out, and into the foyer as well. Their site and the work order they sent me says they provide all padding, to protect furniture. Here is what they include in their price: Price Includes: Loading, Unloading, Disassembly, and Reassembly. Door to door service (truck, dollys and tools). With 3 hour minumum unless flat rate applies. Due to rapid increases in gasoline prices a fuel surcharge may apply. The bed frame and headboard needed disassmbly, but they had no tools to do this, they also said if they do it, it would push them over the 2.5 hours agreed apon. Needless to say I had to move the bed frame myself. They loaded the truck and had everything out of the Apt in 45 minutes, but they NEVER strapped anything into the truck, nor did they protect the furniture from the rails in the truck and had my memory foam bed on the dirty bottom of the truck, again no pads. They followed me to the house, trip time took 25 minutes, and when we arrived I had them put everything excpet the sofa and coffee table onto one room ( 1st floor ). I noticed that they totally destroyed my coffee table, broke the wood that holds the drawer as well as the handle to pull the drawer out. The foreman said oh.. just wood glue it, I said no it is a expensive coffee table that is now broken ( the top pulls up on the coffee table ) and it is all bent, the wood piece under the drawer is broken into two peices and the handle is missing. The bed was filthy, and the bunkey board is torn. He said well call and submit a claim, and we told him to mark the invoice and sign it, he said that it will take a few weeks for aclaim form to be sent to us because it is a different department. Then he left with our copy of our invoice, we called him 2 mis later and he said he would mail the invoice, needless to say we have not heard a word from them. Total move time= 2 hours

I called and spoke to Jason on the phone. I submitted information of what I needed moved. He emailed me an estimate for the move of $650. I called him back since this seemed very low. I pointed out I'm asking for a move out, a ten day storage, and then a move back in, all to be handled by his company. In a day or so, he emailed me a new estimate, this time including the storage. Total estimate was $850. I confirmed the move. Moving day: Four guys show up on time. As soon as they walk in they begin groaning about how much stuff there is, the foreman says something like, "Oh, this is going to take longer than we expected." He said this very quickly, almost before looking around. And I know I estimated I would have 50 medium sized boxes and wound up with more like 80 medium sized boxes, but everything else in the place was on his list of items. "I have to call this in to the office." They started moving, he called it in, and the new total was going to be $1400. This actually seemed like a reasonable fee for moving me out, storing for 10 days, then moving me in. I agreed and asked something like "this is the total cost for all your work?" Yes. Fine. Move out, no problem. Move in day. I am scheduled for a 1:30 move in. At 11:30 foreman calls and says they can't make it today until much later because their move out this morning is taking much longer than expected. In fact, with traffic, he explains, "we might not get there until 6:30, and you'd be paying extra for us to sit in traffic." I already paid you, I say. He says, "You paid us for the move out, not the move in." Then he tells me that I'll have to take it up with his manager, who he will have call me. Well, can you move me in tomorrow, I ask. No, we're all booked up for Saturday. Well, you were all booked up with me today. "We can be there Sunday as early as you want us there." How about 9am. "No problem. I'll have the manager call you back to confirm." His manager never called back. And me, in between houses, couldn't find their phone number. Sunday morning, 10am, no movers. I find the number. "Oh, we have you down for a 3pm move in." I won't be here then. "Monday morning is the earliest I can give you." I tried negotiating a discount with the manager, but he didn't want to talk numbers. "You'll need to talk to my supervisor." But he wouldn't give his name, and wasn't in the office. Move in day, take 3. Movers arrived and had me finished in 90 minutes. They were courteous. They had broken about five glasses and a ceramic pot. Then I noticed a missing drawer pull, the foreman told me they had put in in one of the drawers, and then they left. When I looked in all the drawers, no such thing. When negotiating price, the foreman said the manager would call back to speak with me. He never did. Move in price, $640.