Philadelphia Gas & Electric Heating & Air Cond

We asked for an ultra high efficiency unit and to get a rebate from the gas works. It turned out that unit had been down graded in the mean time since we ordered it and it didn't quite, it was like 1.2 low to get this rebate. In fairness they did, in between the company, the manufacturer, and the supplier, they made good on that warranty, on the rebate, so I didn't loose out on it. They did take the effort to do that. These peripheral parts that they have, I don't know, maybe their all made in China, it's junk and there's no other resource for them.

He was very knowledgeable and it went well.

Great. When I called, they were very informative and helpful. The guys that came out were prompt and professional. Did a great job!

The tech was knowledgable and completed the work in a timely manner.

Everything went smoothly from the appointment set up and reminders from the central office, to the work done by the two gentleman who came to the house. Would definitely hire again.

very well. I forgot and wrote a check even though I had prepaid for the service. The service person called to remind me I had already paid. An honest service person. Amazing

Excellent. Called Philadelphia Gas & Electric Heating and Air Conditioning. Spoke with the answering service. Was told that I would receive a call back shortly. Ron called me back within 15 minutes. He told me that he was heading to another job but would come by my place in the afternoon and he did. Would definitely use them again.

Mike came over and looked at our ductless air conditioning system. This was part of a $99.00 check up offer. He determined that the unit needed a new compressor, talked of the possibility of leaks in the piping. Never contacted me with numbers or a quote to perform the repairs. He asked us about moving and redoing our entire system, but I said I did not want that. Haven't heard anything else from him in two weeks. He struck me as being very competent, but, again, no follow up.

Did a complete preventive maintenance check of my (steam heat) heating system.

Excellent! Mike took care of everything and gave me a lot of good information. I'm confident that my central air is ready for summer. I will definitely use this company again for my heating and air conditioning needs.

We are selling our house and a building inspector found a few problems with the hvac system I showed the write up to Bob from Phila gas and he not only fixed the problem by cleaning the heater and performing a complete tune up he fixed the flu which was installed incorrectly two years ago when I had my chimney repaired. The tec explained everything that he was doing and was both timely and courteous. We are very pleased with the work and would recommend Phila gas to anyone with HVAC problems

Excellent service, punctuality, professionalism, price and followup.

A dismal experience from beginning to end. The workers, especially Mike, treated our home as if it were a garage & dump. The subcontractor who removed the furnace left soot and cinder grit in thick layers in the basement, on the staircase, entrance, and woodwork. No attempt had been made to clean up after the removal. When this was called to Mike's attention, he tried every move to evade responsibility, and in the end although he finally managed to feign concern, he took no responsibility for the mess, which we had to clean up. He tried to put the blame on everyone else, including our house! He came to the 'work site' (he certainly did not perceive it as someone's home). He made a show of offering to help with the clean up. He offered to "pay for dry cleaning", a completely irrelevant token offer, as he well knew, as if he was doing us a favor. He broke a laundry rack, which he admitted only after it was called to his attention. Of course he said he would replace it, but of course he did not. He tramped all over the house in sooty construction boots, without regard for light colored, or any, carpeting or fragile furnishings. He handled our furnishings with dirty hands. Dirty hands and boots are an unavoidable part of the job. But you do not walk through the house or handle things with them. That didn't matter to Mike, whose only care was for the money. He continually intruded personal family information in attempts to distract and manipulate our reactions when we were trying to hold him to his business obligations to us. The job was overpriced, at the very top of the scale.. He did not adjust for the advertised 5% senior discount. He made no compensation whatever for the disastrous mess left by the removal of the old furnace. He tried to take advantage of us at every turn. Why did we allow him to continue the contract after the first disaster and his evasion of accountability? Wish we had not.. At least you can learn from our mistake, and do business with ANYONE else. And a reminder: do not trust anyone who wants to talk you out of getting other estimates, and keeps changing the subject during what should be a business conversation.

The provider arrived on time. The team was made up of two men, both of whom were very professional in manner and appearance. The man I spoke to was very friendly and courteous; he gave me an explanation of what they would be doing and then got to work once I showed them where my outside water hookup was located. In 30-60 minutes, they were finished working. They explained that the system was very clean and running well, and further explained that the condition was likely due to it being kept along-side the house in the driveway; he stated that units kept on a lawn often get dirtier and clogged, but that mine was excellent. After that explanation and a quick clean-up, they departed.

I was surprised when my initial inquiry sent in the evening received an immediate response from Mindy. She answered several follow up questions and was able to schedule our AC Tune Up on the day that I requested. Mike confirmed our appointment by email and phone on the morning it was scheduled. He asked it they could show up earlier than originally estimated which was better for my schedule. Mike performed a detailed evaluation of our AC current system. He made some adjustments on the spot and recommended several simple, low cost changes that I can make myself to improve efficiency. I had also requested a quote to add AC to an additional area. He explained several options and will be providing a quote. Two technicians followed a few minutes behind Mike. They were polite and completed the checklist of tune up items. We noticed an improvement in our AC performance almost immediately.

Excellent. Mike was right on time for the appointment. He went above and beyond in explaining everything about my equipment. Given that I just purchased this home which is almost 100 years old and know that all the systems are quite old, it was great to know that everything is in working order. The air conditioner works better now which is amazing given its age and hot summer. He was extremely informative about the systems in my house and made appropriate recommendations about replacements. I felts totally confident in his review and he even went one step further to checkout my chimney, which has a lot of debris in it that needs to be cleaned. He provided recommendations to other contractors to help with the chimney and duct clean-out. I will be a long-term customer I am certain.

Sorry it took so long to write this review. it's been a very busy time. While the technicians were very nice, I don't think the service is worth the money. They didn't even do half of what they were supposed to do. they were here for maybe 15-20 minutes. Here's the Deal:$99 for a 20-point air-conditioning tune-up Valid for one unit in a single-family home only; purchase additional deals for multiple units The deal does not include heat pumps Calibrating and leveling thermostat - DID NOT DO Cleaning filters as needed- did do Lubricating and inspecting bearings for wear- DID NOT DO Cleaning indoor coil (if accessible) Flushing and treating condensate drain with anti-algae product- DID NOT DO Inspecting condenser coil- did do Monitoring operating pressures of refrigerant- Did do Inspecting safety devices for proper operation - ? Inspecting disconnect box for proper rating and installation-? Monitoring volts and amps on fan motor- DID NOT DO Tightening all electrical connections Inspecting and testing contactor for burns and/or pits- DID NOT DO Inspecting electrical for exposed wiring- ? Inspecting and testing capacitors- DID NOT DO Inspecting fan blades-DID NOT DO Cleaning condenser coil and removing debris- I didn't have my hose out, so I told them I would spray it down Inspecting service valves for proper operation-? Measuring temperature difference between supply and return-DID NOT DO Inspecting duct work for energy loss- UNSURE Monitoring compressor for proper amp draw, volt draw, and wiring connections-DID NOT DO Again, they were VERY NICE guys, just seemed to rush through my house. I would suggest you move on to another company.

I called yesterday morning because my central AC wasn't working, and, well, there was a heat wave going on. The receptionist who picked up was very professional and was willing to answer some of my questions about price range/estimate. She said she'd have a technician give me a call to answer more questions and schedule an appointment. Mike gave me a call within the hour. At first he said he'd be able to schedule an appointment tomorrow morning, but then mentioned that he could potentially come by that day. After a five minute wait, he called back and said he'd be there in 10-20 minutes. When he arrived, he gauged the coolant pressure in my unit, found that it was at 0. He explained that he found that the bolts and caps weren't as tightened as they should be and said the cold winter probably helped let all the coolant out. He gave me an estimate of about $300 to add 5lbs of coolant. The rate for the coolant per pound also included labor and service fees, so in the end this was a decent deal from what I've been researching. Mike was very professional and explained everything as he added more coolant. He also mentioned another potential issue in the future since I had run the AC without coolant and overheated part of it, which could lead to it being totally ruined. Bummer, but at least I know someone who can help me with that problem when it happens.

Great Service Highly Recommended !!!!! My Central Air unit was working , but had a crazy vibration that was making the fan screws come loose.. This company responded right away did all my basic tune up and fixed the vibration problem!! My wife has a serious medical condition where it hard for her to breath work the outside humidity , so we really needed the air Service and back on!! This company was proffesional and prompt and fixed the problem... Thanks again for being a life saver and going above beyond with service!!??????

They responded immediately, the temperature was 0 and I was so happy they could come out that same day!

The technician was courteous, considerate, professional, and thorough. He maintained in constant contact during the scheduling process and showed up when he said he would. He also provided much valued additional information on recommended repairs - even though it was electrical and not a service he/they could provide.

Two workers showed up on time, as promised. They came to the basement and checked out the heating system. As expected, there was some rust on the furnace burner. They performed their work efficiently; checked the pressures; confirmed all was well and left. Gave me some suggestions about further maintenance to consider in the 'off' heating season.

Although the service was not provided due to misunderstanding of service address, and no one called to reschedule as they said they would, the company was apologetic. I understood that things happen and people make mistakes. However, because of the no call back, the service was performed through different means.

He showed promptly, did a good job but I'm not sure if it's a good price. He showed up fast and he fixed it.

We also had them clean the unit, and they typically sent one person. It took them a few hours to finish.