Philadelphia Gas & Electric Heating & Air Cond

Our heater stopped working on a cold day in January. A repair person (Mike) came out the same day. After replacing the broken part and going to restart the heater he noticed a build-up of soot within the heating system that would make the heater dangerous to operate--both an explosion hazard and a carbon monoxide risk. He strongly recommended that we not restart the heater and said that our options were either to have the system cleaned (which could be done the next day) or to replace the system altogether. He warned that cleaning the system would get soot all over the house. The heater was over 30 years old and inefficient so we opted to replace it. As Mike inspected our system more closely he realized that the heater could not be replaced without also replacing the air conditioner. We discussed the heater and air conditioner options available and made a choice. Mike was very helpful and knowledgeable. Replacement was scheduled for 3 days later. On the scheduled day the crew arrived on schedule and were very professional. The only thing left undone was the final hookup of the air conditioner, which had to wait until the weather was warmer. When a heat wave was predicted for April the company quickly responded to my requests to get the air hooked up before it got too hot. My only complaint is that Mike strongly recommended that we use a thermostat that he said was going to be much more useful than our previous one. The usual features of the thermostat (setting a temperature and a schedule) are straight-forward, but the "advanced" features, including knowing when to replace the air filter, are confusing and useless to us. Our previous thermostat was much easier to understand.

I would recommend this company to my family and friends.

This past summer when looking for someone to install a new A/C system in my house, I got a few estimates and chose Mike Toran based on his quote, the efficiency of the system and the promise that it would adequately cool my three-story house. Mike outlined three different options of how I could replace my non-functioning A/C and replace my 50-year-old furnace. I chose the most efficient option, which was also the most expensive. Mike was very thorough in examining my system and explaining how it would work. Once I decided on the system, Mike and his workers came by and installed the whole thing in one to two days. I felt like I could leave the workers there on their own and they cleaned up pretty well after themselves. On the whole I am rather happy with the system. The airconditioning worked very well this summer. I am giving the company high marks as Mike was very responsive and I really do like my air conditioner, however, there were a few surprises that came up. I felt that the size of the system (both the inside portion and the outside part) were underestimated when discussed. I was given measurements for the system but also expected that the system was going to be flush against the house. As anyone who owns a trinity knows, space is really important and I wish that size of the products was better explained. Also, upon paying for the project, I was told that for these two systems to run well, I would need to replace my hot water heater. I know really little about the interconnectedness of these systems, but was surprised to hear that I would need to spend yet another $1800 on another appliance. In the estimate, replacing the hot water heater was listed as an optional upgrade. That explains why I gave the price a "B." Still, I will use this company again for my heating and cooling needs. I got a very high tech system that has so far been inexpensive to run.

They were available on short notice. They were also able to diagnose the problem on the phone. They quality of their work was good.

Working with these guys was a great experience. They were the first company to return our call. They came out the next day, and had the parts on hand to do the repair.

Overall it was a great experience for me. It was my first Angie's list find and I am sure I will use them more. I take care of houses in areas that I am not familiar and the ease of using Angies List was great.

Very good experience overall. Mike was very helpful and responsive. Helped to diagnose the problem with the ac and helped to describe everything he was doing along the way. Even pointed out problem areas in the house that should be addressed I would have not known about otherwise.

Mike was very patient and spent 20 minutes and actually diagnosed the problem the first time I talked to him - over the phone! Came early the next morning with everything he needed and fixed the problem. He also made very useful suggestions about how to improve system -- will definitely look to this company to purchase our upgrade. Mike is incredibly knowledgeable and honest -- he didn't try to sell us stuff we didn't need.

Won't call them again. Never got back to me to give me the estimate I requested.

I contacted Mike to obtain a quote to replace our 30+ year old AC, and he delivered a quote with 5 different options at different price points. We selected the unit we wanted, and he walked us through the installation, what they would do, described how they would remove the old system, remove and dispose the remaining coolant, and take it back to their site to salvage reusable metals. He then photographed the system, identified code issues and what they would do to fix them. We set a date for installation 3 weeks later. Mike and 2 installers showed up at 9:30 on the date scheduled and proceeded to do exactly as they described they would do. He had the same two workmen come who had installed a humidifier for us in the winter, because they were already familiar with the system. Mike was in and out, but the two installers worked hard, quietly and diligently. The old system was taken away and the new system was completely installed, tested and up and running by 4 the same day. They left the work site neat and tidy and were completely professional.

Philadelphia Gas Electric Heating & A/C installed the heater but had to come back because the pilot light had gone out. They came back and then they tried to talk me into purchasing a new water heater which I thought we didnt need.

Unbelievably fast, courteous and helpful. I called him on a Saturday morning and even though the parts stores were closed, he still wanted to come over and diagnose it. He also asked me the make and model over the phone and already had the part available. He was quite intelligent and a pleasure to converse with after the job was done. I learned a lot about my heating system which will enable me to make informed decisions when I need to purchase my next heater. I have found my heating/AC place for the future.

My husband came home from work on one of the coldest days of the year to discover the heater was not working. We called Mike and he was at our home within a few hours. He fixed the problem and we were so grateful to him. We first used Mike when our Central Air died a few years ago on the HOTTEST day of the year. I think he actually created and/or rigged a part for our OLD A/C so it would work until our new A/C arrived. (Mike installed new A/C). Having someone so responsive and trustworthy is very comforting!

The work that they did was OK. I wasn't happy with their customer service. I left a message with them and they didn't call back. I called again and they said they couldn't get out until Monday. I got a call from my tenant on Tuesday night and they still hadn't been out there. They finally got the work done and the work was done well.

Mike Toran was very knowledgeable, demonstrated problems so I could see them, and described the why & how. He came for estimate on short notice, and arrived for second visit an hour after he indicated (not bad). He responds by phone quickly, but there is an answering service, not an office, and does not keep parts in stock.

Overall, Mike's service and professionalism were top notch. The price was more than fair as one other company had looked at the heater, which is quite old and uncommon, and determined they could not service it. Mike's 20 years of experience are highly valuable but he did not charge me excessively, even though he was probably aware that I had few other options. The one downside was that he had said he would come to my house at the beginning of one week and did not actually do so. I called the office the following Monday, he called to apologize and set a new appointment, then he came the following day at the exact time of the new appointment. I'm willing to overlook that oversight in light of the excellent service that was ultimately delivered.

Excellent. He demonstrated extreme professionalism, knowledge, skill and patience. Additionally, we contacted another company for troubleshooting the same issue, and the other company charged us $35 more for the same information and time spent diagnosing the issue.

This company is good. They are what they are. They give me the gas and I pay the bill. I don't really communicate with them really, they just send me a bill.

They do fine work. They fact that they require a 200 dollar deposit up front I don't really like. I haven't had a problem with it yet. I don't really have a choice whether to go to them are not.

Very well--Mike explained every step he did, and taught me a lot in the process. We moved into an old house less than a year ago, and I wanted the heater serviced--turns out this had NEVER been done before! (It should be done each year). Mike cleaned a very messy furnace with aplomb, and fixed a problem before it caused us any trouble. He was very helpful. Note that the cost of the project was after 99$ for the annual service subscription.

I CONTACTED THEM AFTER CONTACTING A PREVIOUS COMPANY BECAUSE I WAS LOOKING FOR A CONTRACTOR THAT WORKED SATURDAYS AS I WORK MONDAY - FRIDAY. MIKE CONTACTED ME AT WORK WITH A VERY DETAILED EXPLANATION OF THE WORK THAT WOULD BE PERFORMED AND SAID THEY CAME OUT ON SATURDAYS---BUT THEN SATURDAYS WERE REALLY RESERVED FOR THEIR MAINTENANCE CUSTOMERS AND IF THEY HAD A CANCELATION HE WOULD CONTACT ME. THAT WAS A MONDAY AND I ASKED TO BE CONTACTED BY WEDNESDAY, I ALSO SAID THAT IF IT HAD TO BE DURING THE WEEK THURSDAY MORNING WOULD WORK. I RECEIVED NO PHONE CALL ON WEDNESDAY EVENING NOR DID ANYONE COME OUT ON THURSDAY..SO THURSDAY EVENING WHEN I GOT HOME FROM WORK I CANCELED WHATEVER APPOINTMENT I MAY HAVE HAD AND THEN PROMPTLY CONTACTED THE OTHER COMPANY.

I found Mike to be professional courteous, and very helpful. He seemed to know his stuff and gave me a suggestion that would cost me very little in the short term. That's not something he needed to do and that's not something most contractors would do in the same situation. He's a class act which is rare. Once I am ready to do more work, I'll be calling him.

I requested an estimate to install central air in a 1920's stone twin. Mike agreed to show up at my home the following week. Mike failed to show up at our scheduled time. He also failed to call and cancel. I called the next day to reschedule. Mike apologized and offered to come the following Saturday. Mike arrived and spent an hour reviewing the job. He indicated that he would get back with me and may need to come back to fully evaluate the job. That was three weeks ago.

The response to my request for an estimate was very quick. The work was scheduled and the workers arrived on time. The work was done in a very professional manner. The old furnace and water heater were removed, the new systems installed, and the work area swept clean when the work was done.

I worked in construction for Summer jobs but learned more in one hour with Mike. He analyzed our current system(s), which was no small task. He made various recommendations and supplied a fair quote. The work was done by two efficient employees. They cleaned up every day. The job was complicated. They had to work around an old solar water heating system and had to problem solve many tricky situations. The system works great and our utility bills have decreased. He even called several times after the job completion to make sure all was well. We were very satisfied with the service.