Philadelphia Gas & Electric Heating & Air Cond

Description of Work: They scheduled a time with me and didn't show up in the window. They called and left a voicemail to reschedule and they haven't gotten back to me since.

Description of Work: We bought the deal for an air conditioning check up. Mike took a look and realized that the previous owners (we moved in in December) had let the unit run completely out of refrigerant. He thoroughly explained our options of either presurizing the system and evaporating the moisture that had infiltrated and finding all the leaks, which could take any amount of time, or to get a new system. He talked about the options for new systems, measured our furnace to see what kind would fit, but didn't pressure us into getting a new system straight away. We opted to have them come and remove the old outdoor unit and wait til next spring to possibly get a new system. He even credited our checkup so that we could use it for our furnace in the fall! On to of it all, he gave us a recommendation for someone to put a new liner in our chimney. We knew it needed one, but he explained why. That's not even part of his business.I was thoroughly impressed. When his employees came to take out the old unit, they were in and out in a half hour and were very polite.

Description of Work: The outcome of the service call from Philadelphia Gas & Electric was great. My previous HVAC service provider could not get my air conditioning unit to function. Mike, the technician from Philadelphia Gas & Electric, was able to identify the problem in a few minutes. It was simply an extremely dirty A-coil. Notably, Mike was honest when I asked if we could clean the A-coil ourselves. He said we could, so that's what we did, and we saved ourselves quite a bit of money. Mike was also very informative about our system in general. I recommend this company.

Description of Work: Checked two a/c units. Went very well.

Description of Work: Annual maintenance

Description of Work: Changed out the thermo coupler in my boiler.

Description of Work: Everything ran smooth.

Description of Work: This last date pertains to a continuous service contract making sure my heating and A/C are working properly all the time but I also had two t0 three total units installed by them over the last 20 years and have been very satisfied.

Description of Work: we had a gas and carbon monoxide leak.

Description of Work: Annual heater service.

Description of Work: Routine maintenance.

Description of Work: This was a seasonal heater check up. Mike was professional, checked the heater, changed the filters and made sure both the heater and humidifier were working properly. This visit was part of our yearly maintenance package.

Description of Work: " I needed a new house heater for a row home in Northeast Philadelphia. This company's owner provided a fair/honest appraisal. He was very friendly, professional, and explained in great detail what needed to be done and why. The chimney and heater installation was completed without a hitch; my new heating system performs flawlessly! I bumped into a pipe several days after the installation and was concerned the unit was damaged. The contractor came right out on short notice, checked the pipe, assured me nothing was wrong, and installed a brace to prevent it from moving, should it be bumped again. Philadelphia Gas & Electric Heating & A/C at 4512 Paul Street is exceptional. I strongly recommend this vendor for heating work. This company is ""5 Starts"" !!"

Description of Work: I had trouble bleeding our gas heat radiators. I called Michael and described the problem. He came out and stated that the water pressure in the system was too low. When he raised the pressure, he asked me to check the radiators. When I went to my bedroom, i noticed that there was water coming from the floor under the radiator. When I ran downstairs, I realized that water was raining down from under the radiator to the lower levels. Michael turned down the pressure and told me how unfortunate it was that we have a broken pipe. He then told me that I should call a plumber to fix the radiator pipe. Interestingly, he NEVER took the time to look at the radiator to see what needed repair. Similarly, when I asked about replacing our gas fireplace insert, he told me to call a chimney repair service. Though he did not provide any service, he conveniently advised that I should call him to service our furnace annually or bi-annually. NOT A CHANCE!

Description of Work: Owner Michael Toran promptly returned my call re my non-firing oil burner on a Friday evening. He was the only one of four I had contacted who did so. Even though he worked with only gas or electric systems, he spent a good 20 minutes on the phone with me doing some research and offering me much advice which was of immeasurable help. He also was willing to come by to replace the relay that appeared to be the problem for an incredibly reasonable price. As it turned out, with the information he had given me and the resources he supplied, I was able to do the job myself. Mike's a great guy, very knowledgeable, and has a wonderful attitude. Based on our conversation, the help he gave me, and the price he quoted, I'd have no hesitation in using him on a regular basis if my system was gas or electric.

Description of Work: I called in need of a repair, I thought I had called on this company in the past. When the woman answered the phone, I indicated that I might have been a customer in the past. She would not answer my question, gave me the phone number of the local utility company and told me to call them. She was rude, unprofessional, and impatient.

Description of Work: One of our heaters was not working and it was a chilly time of year. Within an hour or so of calling, Mike contacted me to schedule an appointment within the following hour. He diagnosed the problem, left to pick up a replacement component and returned and repaired the unit promptly. He fully explained everything about what had malfunctioned and what was needed to be done to repair the furnace. We have used PG & E for years and always find them very courteous, responsive, informative, and fairly priced.

Description of Work: We asked the company for a second opinion following a dubious recommendation from Eastern Heating & Cooling that we needed to replace our outside heat pump unit. The company was prompt, helpful, and professional. The service man was not sure our air handler matched the inside unit and made several calls to the manufacturer to check specifications. He also explained the cause of the noise and that we definitely did not need to replace the unit, saving us several thousand dollars. He cleaned the unit and we have not had a problem all winter or spring.

Description of Work: We had a contract with Philadelphia Gas & Electric for maintenance twice a year of our 2 heating and a/c units, at a price of $396. They did the routine maintenance last fall, but did it very quickly. On a cold day in early April, our downstairs unit stopped working. The same technicians came out. They purportedly checked the unit and then said that the "board" on this over 20-year old unit was dead. They told me it would cost $1400-1600 to replace the "board," which would require conversion and rewiring. They gave me an estimate of $7800 to replace the furnace and the downstairs a/c unit. Another contractor came out the next day to give us an estimate. Before doing the estimate, he looked at the furnace. He told me that the furnace did not have a board. He noted that there was a wire loose in the furnace. He reattached the wire and then lit the pilot. Once the pilot was lit, the furnace worked again and we have had not further problems with it.

Description of Work: Gave good estimate and good follow up with questions and choices.

Description of Work: They installed a high efficiency (96%) heating and air conditioning system.