Philadelphia Gas & Electric Heating and Air Conditioning has more than 55 years in the HVAC business in Philadelphia, and is proud to serve eastern Montgomery County and parts of Bucks County, including: Willow Grove, Horsham, Cheltenham, Abington, & Surrounding Communities. Our main focus in the HVAC industry is service and installation of heating and air conditioning systems for both residential and commercial needs. We do the job right the first time and offer our customers a quality service satisfaction guarantee.
Business highlights
69 years of trusted experience
Family Owned & Operated
Emergency Services Offered
Services we offer
Heating & Air Conditioning - Sales & Service. Heat Pumps. Heap Filtration. Boilers. Radiant Heat. Indoor Air Quality. Steam Heat. Water Heaters. Tankless Water Heaters. Thermostat Zoning. Duct Work. Ventilation. Mini Splits & Geothermal.
Description of Work: They scheduled a time with me and didn't show up in the window. They called and left a voicemail to reschedule and they haven't gotten back to me since.
Rating Category
Rating out of 5
Response from Philadelphia Gas & Electric Heating & Air Cond
We make every effort to contact our customers on the way to an appointment to confirm that someone will be home in the timeframe in which the appointment was scheduled. Our technician called the customer at 9:30 am and a left a message that he was on his way. When he arrived at the customer's home at 10:30 the door was answered. For this reason, we need to confirm with our customers in person, via phone, on the way to each appointment. We regret that we were unable to connect with this customer for this particular appointment and anticipate a refund being issued by Angie's List.
Hannah A.
09/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: We bought the deal for an air conditioning check up. Mike took a look and realized that the previous owners (we moved in in December) had let the unit run completely out of refrigerant. He thoroughly explained our options of either presurizing the system and evaporating the moisture that had infiltrated and finding all the leaks, which could take any amount of time, or to get a new system. He talked about the options for new systems, measured our furnace to see what kind would fit, but didn't pressure us into getting a new system straight away. We opted to have them come and remove the old outdoor unit and wait til next spring to possibly get a new system. He even credited our checkup so that we could use it for our furnace in the fall! On to of it all, he gave us a recommendation for someone to put a new liner in our chimney. We knew it needed one, but he explained why. That's not even part of his business.I was thoroughly impressed. When his employees came to take out the old unit, they were in and out in a half hour and were very polite.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michael B.
07/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: Checked two a/c units. Went very well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Elizabeth B.
07/2014
4.0
electrician, heating & air conditioning/hvac
 + 0 more
unknown
Description of Work: The outcome of the service call from Philadelphia Gas & Electric was great. My previous HVAC service provider could not get my air conditioning unit to function. Mike, the technician from Philadelphia Gas & Electric, was able to identify the problem in a few minutes. It was simply an extremely dirty A-coil. Notably, Mike was honest when I asked if we could clean the A-coil ourselves. He said we could, so that's what we did, and we saved ourselves quite a bit of money. Mike was also very informative about our system in general. I recommend this company.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$136
Carol V.
06/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: Annual maintenance
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
john C.
06/2014
4.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: Changed out the thermo coupler in my boiler.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$250
Wanda F.
06/2014
4.0
heating & air conditioning/hvac
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Pam D.
06/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,400
sara S.
06/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: Everything ran smooth.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
STEPHEN E.
06/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: This last date pertains to a continuous service contract making sure my heating and A/C are working properly all the time but I also had two t0 three total units installed by them over the last 20 years and have been very satisfied.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Robert L.
06/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: we had a gas and carbon monoxide leak.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John C.
04/2014
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
William H.
03/2014
5.0
heating & air conditioning/hvac
 + -1 more
.
Description of Work: Annual heater service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
RACHELL T.
02/2014
5.0
heating & air conditioning/hvac
 + -1 more
Everything went fine.
Description of Work: Routine maintenance.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Patrick F.
02/2014
5.0
heating & air conditioning/hvac
 + -1 more
.
Description of Work: This was a seasonal heater check up. Mike was professional, checked the heater, changed the filters and made sure both the heater and humidifier were working properly. This visit was part of our yearly maintenance package.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Thomas W.
12/2012
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: " I needed a new house heater for a row home in Northeast Philadelphia. This company's owner provided a fair/honest appraisal. He was very friendly, professional, and explained in great detail what needed to be done and why. The chimney and heater installation was completed without a hitch; my new heating system performs flawlessly! I bumped into a pipe several days after the installation and was concerned the unit was damaged. The contractor came right out on short notice, checked the pipe, assured me nothing was wrong, and installed a brace to prevent it from moving, should it be bumped again. Philadelphia Gas & Electric Heating & A/C at 4512 Paul Street is exceptional. I strongly recommend this vendor for heating work. This company is ""5 Starts"" !!"
Rating Category
Rating out of 5
Yes, I recommend this pro
Kim G.
11/2012
1.0
heating & air conditioning/hvac
 + -1 more
BAD
Description of Work: I had trouble bleeding our gas heat radiators. I called Michael and described the problem. He came out and stated that the water pressure in the system was too low. When he raised the pressure, he asked me to check the radiators. When I went to my bedroom, i noticed that there was water coming from the floor under the radiator. When I ran downstairs, I realized that water was raining down from under the radiator to the lower levels. Michael turned down the pressure and told me how unfortunate it was that we have a broken pipe. He then told me that I should call a plumber to fix the radiator pipe. Interestingly, he NEVER took the time to look at the radiator to see what needed repair. Similarly, when I asked about replacing our gas fireplace insert, he told me to call a chimney repair service. Though he did not provide any service, he conveniently advised that I should call him to service our furnace annually or bi-annually. NOT A CHANCE!
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
4.0
punctuality
4.0
Response from Philadelphia Gas & Electric Heating & Air Cond
When I arrived to check out the boiler, it had only about 10 lbs. of pressure. I asked the customer to make sure the bleeders were closed before adding pressure. When I increased the pressure to just 15 lbs., the pipe burst and caused a flood. In all my years of service, this is only the second time this has ever happened. The pipe broke under the shut-off valve between the floor and the ceiling below. In order to access this pipe, either the floor or the ceiling would have to be opened up. I was extremely sorry that this happened, but cannot take responsibility for old systems or existing piping. Regular maintenance is very important to ensure ongoing safety & efficiency of this equipment. Boilers and furnaces should be routinely inspected in the Fall before turning on the system. In regard to gas fireplace inserts, we informed the homeowner that we do not install or service gas logs, but we can refer customers to reputable vendors who handle such issues.
Gary S.
10/2011
5.0
heating & air conditioning/hvac
 + -1 more
See above.
Description of Work: Owner Michael Toran promptly returned my call re my non-firing oil burner on a Friday evening. He was the only one of four I had contacted who did so. Even though he worked with only gas or electric systems, he spent a good 20 minutes on the phone with me doing some research and offering me much advice which was of immeasurable help. He also was willing to come by to replace the relay that appeared to be the problem for an incredibly reasonable price. As it turned out, with the information he had given me and the resources he supplied, I was able to do the job myself. Mike's a great guy, very knowledgeable, and has a wonderful attitude. Based on our conversation, the help he gave me, and the price he quoted, I'd have no hesitation in using him on a regular basis if my system was gas or electric.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Response from Philadelphia Gas & Electric Heating & Air Cond
It is very important to have your heating system checked throughly by a professional whether it is oil, gas, or propane. Some of the areas of concern are: chimney or vent system is working properly and is not blocked; Burner, pilot, and flame rectification safety components are cleaned and tested; Heat exchanger is free and clear of rust or carbon that could cause flame roll-out and carbon monoxide issues; Filters, strainers, and media panels cleaned or replaced as well as certain parts lubricated and belts inspected. We recommend carbon monoxide and smoke detectors on every level of your home, and if you have batteries in your thermostat or detectors, replace them yearly!
Melissa H.
06/2010
1.0
heating & air conditioning/hvac
 + -1 more
I will not be calling them back.
Description of Work: I called in need of a repair, I thought I had called on this company in the past. When the woman answered the phone, I indicated that I might have been a customer in the past. She would not answer my question, gave me the phone number of the local utility company and told me to call them. She was rude, unprofessional, and impatient.
Rating Category
Rating out of 5
professionalism
1.0
Response from Philadelphia Gas & Electric Heating & Air Cond
We looked at notes of the call. Person calling had a bad connection. We told caller to contact utility company if it was a gas leak emergency or try calling us back. We try to make connection with every customer who calls and to assist with helpful information.
ROBERT H.
10/2008
5.0
heating & air conditioning/hvac
 + -1 more
Please see above.
Description of Work: One of our heaters was not working and it was a chilly time of year. Within an hour or so of calling, Mike contacted me to schedule an appointment within the following hour. He diagnosed the problem, left to pick up a replacement component and returned and repaired the unit promptly. He fully explained everything about what had malfunctioned and what was needed to be done to repair the furnace. We have used PG & E for years and always find them very courteous, responsive, informative, and fairly priced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Christopher M.
06/2007
5.0
heating & air conditioning/hvac
 + -1 more
Very well. See above.
Description of Work: We asked the company for a second opinion following a dubious recommendation from Eastern Heating & Cooling that we needed to replace our outside heat pump unit. The company was prompt, helpful, and professional. The service man was not sure our air handler matched the inside unit and made several calls to the manufacturer to check specifications. He also explained the cause of the noise and that we definitely did not need to replace the unit, saving us several thousand dollars. He cleaned the unit and we have not had a problem all winter or spring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
MATTHEW L.
04/2007
1.0
heating & air conditioning/hvac
 + -1 more
See above.
Description of Work: We had a contract with Philadelphia Gas & Electric for maintenance twice a year of our 2 heating and a/c units, at a price of $396. They did the routine maintenance last fall, but did it very quickly. On a cold day in early April, our downstairs unit stopped working. The same technicians came out. They purportedly checked the unit and then said that the "board" on this over 20-year old unit was dead. They told me it would cost $1400-1600 to replace the "board," which would require conversion and rewiring. They gave me an estimate of $7800 to replace the furnace and the downstairs a/c unit. Another contractor came out the next day to give us an estimate. Before doing the estimate, he looked at the furnace. He told me that the furnace did not have a board. He noted that there was a wire loose in the furnace. He reattached the wire and then lit the pilot. Once the pilot was lit, the furnace worked again and we have had not further problems with it.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
$396
Response from Philadelphia Gas & Electric Heating & Air Cond
I DISAGREE WITH THIS CUSTOMER'S COMMENTS FOR THE FOLLOWING REASONS: OUR TECHNICIAN WAS ASKED ABOUT THE COST OF A REPLACEMENT HEATER BEFORE ANY DIAGNOSTIC SERVICES WERE PERFORMED. THE TECHNICIAN'S COMMENTS ABOUT WHY THE HEATER WAS NOT WORKING WERE SPECULATIVE. THE CUSTOMER CONFIRMED HAVING POOR PERFORMANCE FROM THE HEATER AND THE TECHNICIAN DISCOVERED THAT THE SYSTEM HAD GROSSLY UNDERSIZED DUCTWORK. THE HEATER WAS IN POOR CONDITION BECAUSE IT WAS IMPROPERLY INSTALLED. THE TECHNICIAN NOTICED NEW HEATING & A/C BROCHURES SPREAD OUT ON THE CUSTOMER'S KITCHEN TABLE. EACH HEATER TAKES ABOUT 25-45 MINUTES TO PERFORM A MAINTENANCE CHECK, DEPENDING ON THE TYPE OF HEATER.OUR MAIN FOCUS IS OUR CUSTOMERS! WE PROVIDE A 100% SATISFACTION GUARANTEE OR YOUR MONEY BACK. NOT ONLY DID WE REFUND THE CUSTOMER'S MONEY FOR BOTH HEATING & A/C SYSTEMS, BUT WE ALSO OFFERED HIM A TWO-YEAR CONTRACT AT NO CHARGE.
KIM R.
10/2006
4.0
heating & air conditioning/hvac
 + -1 more
Good.
Description of Work: Gave good estimate and good follow up with questions and choices.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
STEPHEN E.
08/2006
5.0
heating & air conditioning/hvac
 + -1 more
They did excellent work.
Description of Work: They installed a high efficiency (96%) heating and air conditioning system.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning
FAQ
Philadelphia Gas & Electric Heating & Air Cond is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 5:00 PM
Philadelphia Gas & Electric Heating & Air Cond accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Philadelphia Gas & Electric Heating & Air Cond offers free project estimates.
Yes, Philadelphia Gas & Electric Heating & Air Cond offers eco-friendly accreditations.
Yes, Philadelphia Gas & Electric Heating & Air Cond offers a 5% senior discount.
Yes, Philadelphia Gas & Electric Heating & Air Cond offers emergency services.
Yes, Philadelphia Gas & Electric Heating & Air Cond offers warranties.
Philadelphia Gas & Electric Heating & Air Cond offers the following services: Heating & Air Conditioning - Sales & Service. Heat Pumps. Heap Filtration. Boilers. Radiant Heat. Indoor Air Quality. Steam Heat. Water Heaters. Tankless Water Heaters. Thermostat Zoning. Duct Work. Ventilation. Mini Splits & Geothermal.