N W I R CONSTRUCTION

I had used this contractor once before for a smaller job in my previous home and had no complaints; decided to use him again and regretted the decision. The owner is Caleb Schodt who appeared to have an understanding of the project and what it would require, but was clueless in how to execute the work. According to him, all his subcontractors were the best in their trade, efficient and paid attention to detail; none of that was evident. Workers would arrive late or not at all and would work on average only 2 or 3 hours. There were promises from Caleb about working full days and Saturdays to complete the work, but that never materialized. I wanted to throw him out, but it was going to cost me too much to have another contractor come in and complete or redo the work. Caleb would appear briefly, but there was no supervision and his "foreman" was useless. The workers would wander about the home when there was no reason for them to be outside of the immediate work area. What Caleb predicted would take 2-3 weeks to complete ended up taking 4 months; this was a straightforward remodeling of a room that required no plumbing. Even after the work was completed, I was left with problems for which I am still trying to resolve. Unreliable, incompetent and dishonest best describes NWIR, its owner Caleb Schodt and his subcontractors.

I started out on the assumption that I had hired professionals. They talked a good game ? but they could not deliver! I was not sure whether they just did not know what they were doing, or whether they just did not care. I would say it was both. They were unprofessional in their deportment, disorganized, rushed and unprepared with tools and materials. The work was sloppy and careless ? very uneven and often done at an amateur level. They seemed to lack some basic knowledge. No one ever worked a full day the entire time of a projected one month job, which ran on for several more weeks, at which time they abandoned the job after being paid. I realize now that I was naïve about trust. I had always done most of the work of maintaining a house myself for the past 40 years, worked with contractors in my job, and I lacked direct experience with poor workmanship. They caused expensive damages, left major cleanup work to be done, and left with work unfinished. (I have had to, and will have to, do it myself or hire contractors). On top of everything, I was subject to a major verbal assault and a major theft by them. I cannot even begin to describe how awful this has been. I would not trust these guys to do even a simple job after seeing how they operate and the results up close. And yes, the price went up once the house was torn apart. Sample of details of problems - New counters chipped and cracked in process of installing; new appliance scratched in process of installing; disposal was broken by them (they did bring another one, but I had to pay to have it installed since they never installed it.) Appliances (dishwasher and stove fan) did not work properly when installed; they could provide no insight into lighting for kitchen (it was part of the job, but I found this out much later.); I had to put the switch plates on everywhere, and replace curtain hardware that they had promptly lost during painting. The painting was so incomplete and sloppy that much of it needs to be sanded and repainted. There are paint and spackle splatters everywhere - walls, furniture, fixtures, and all of the hardwood floors - also the front walk, porch and front doorway. I had to scrape paint from every glass door knob and scrape every glass pane. The stairs now need refinishing because they did not use tarps and ran up and down in their winter work boots (with salt!). They did nothing to minimize plaster dust; they did not protect me or my belongings. Entire rooms had everything piled in a heap, including artwork, plants, personal items, lamps, furniture. It looked like a demolition or an eviction. Furniture was dragged rather than lifted or moved on pads, causing scratches. Wet rags were left on the wood floor causing stains. They stopped returning to work after January 23, 2014, knowing the work was not done. They told me the trim painting needed a second coat (when I asked why it looked so unfinished), but did not do it. Once I saw how they worked, I decided I would prefer to handle it myself - even though I had already paid them to do it!! They came to work without rags, without a vacuum cleaner, needing a ladder and extensions cords. They appropriated some of my things without asking. The only reason that they attempted to return in April to complete a few small tasks (By then I had done much work, and hired other contractors for some of the work.) was because they heard from their insurance company about the damages, incomplete work and theft. (They had stolen all of my gold jewelry.) In addition I was subjected to then being called an unprintable name by an employee while the owner stood by doing nothing.

* Nice guy, good customer service. * Very messy, I was shocked how much I needed to clean up. * Prices were way higher than estimates given. * Overall work was good, but many issues with his crew. I would not trust them to be in my house again.

They never finished their work. They never took their garbage out of the house. All the floors have drywall all over them. The estimates that they gave were wrong. Initially they gave an estimate that was great that made us go with them. It was a fair estimate, but in the middle of the work they changed it six times.

They were willing to make any corrections with their work. Their prices were much better than any other company. The quality of their work was good and I would recommend them to everyone.