MY PLUMBER

I've needed to call Bernie at My Plumbing three times. The first time as a new neighbor, he graciously walked me through the steps of replacing a check valve and told me to call him back if I ran into any issues. The most recent time I needed him, he came out to plunge our main sewer lateral. When that didn't work, he referred us to another plumber to snake the lateral. Bernie and Michael always return calls promptly and are willing to patiently answer any questions. They're a great neighborhood plumbing team and resource.

Excellent service and excellent work. The two gentlemen were outstanding in doing their job. I was very happy with their service. They came the same day and handled everything for me. I was very happy with the service they provided. I can't thank them enough for the outstanding job. I will call them for any plumbing problem I have. Thank you again for the outstanding job. Michael Donnelly

Bernie and the other gentleman were excellent, excellent! Thank you! Honest, beautiful job, went above and beyond. Very courteous and professional. Would highly, highly recommend. Bernie is the best.

They did excellent work. Thank you Bernie.

Mike and Bernie were here a few hours after I called. They were wonderful. Clear explanation, did the work, suggested we run appliances so that water runs through the system. We will call My Plumber from now on for all of our plumbing needs.

My Plumber responded to my inquiry immediately the day of the emergency within 2 hours of the call. They were very professional, detail oriented and thorough regarding the repair that needed to be completed. They repaired my water tank the following day and were very accommodating regarding prioritizing the job, since I needed to get my tenant back in the apartment ASAP. They went above and beyond providing me with advice for potential future projects. This is the first time I worked with this provider, I would contact them again in the future and would highly recommend them to anyone who needs their services.

Came same day I called. Diagnosed a shower/tub leak as an easy DIY fix. Diagnosis was correct. They did not charge me a penny.

Wow, these guys are great. I called 3 different plumbers in a panic at 4pm on Saturday, and these guys were the first to pick up. They came out to my house within an hour of my phone call on the Saturday of Labor Day weekend! They were able to pin point the issue with the tub's over flow drain along with a clogged drain. They said to replace the plumbing on the drain would cost roughly $500 because the tub's plumbing is in a tight corner with the toilet. They suggested a DIY plumbers patch approach to hold me over until I redo the bathroom. No more baths for the wife for the foreseeable future! I could not recommend these guys any more. They were friendly, helpful, and very prompt!

Bernie and Mike fit me into their schedule quickly. They efficiently replaced the main suspect, which was the very awkwardly located, and very old, drain and overflow. Worth doing in any case. However, the mystery leak reappeared -- there are a lot of possible sources and you have to address them one at a time. In this case I now suspect that it is tenants who fail occasionally fail to close the shower curtain all the way, so I'm installing a giant Spraymaid splash guard and hoping the leak doesn't reoccur -- since I'd really like to fix up the ceiling below! What I really appreciated was the way Bernie and Mike listened to the background and talked through the problem with me, and came back to check on their work and the overall situation. They didn't push me to get more and more work done, instead they took a conservative approach. I will absolutely call on them again.

Signor DiGabriele, Bernie, and his assistant Michele arrived at our home within the hour they promised and they text us to let us know that they were not coming @ 9:30 AM. Therefore, punctuality was maintained and they entered our home with a smile. They proceeded to the second floor bathroom to replace guts in toilet so that the refill would take only 2-3 mins. Instead of 7/8 mins. We advised them to perform this job first, and they did so. Next they replaced the pipes under standup sink on second floor. They suggested steel then said plastic would last longer; so, I opted for plastic and it looks terrific and the sink no longer leaks. From third floor down to kitchen to replace all the pipes and base of sink underneath the sink was a plumbing job to be marveled at and certainly, my wife and I after they left, reviewed all three areas before they left, and we are presently totally pleased with the Bernie/Michele job, and we would definitely utilize their services again and highly recommend their total efficiency. The price was $485.00, and we have no idea whether that is a good price, but both of us being so satisfied declared the price just fine. KUDOS to both Bernie/Michele. This work was the THIRD job we obtained from Angie's list since we signed up, and to Angie, we say, thanks a million. We are Carmen and Vincent and are proud to write this review on My Plumber.

Bernie came out on New Year's Eve evening when I discovered the leak - he was there in 15 minutes and didn't charge extra for the holiday emergency. He quickly fixed the leak and was very professional while he was here. He instantly identified the problem and worked quickly to resolve it before the pipe potentially burst.

I called four plumbers. My Plumber called me back and came within 3 hours.

We called the contractor for a quote. He was unable to make the first appointment and texted to let us know after he was supposed to arrive. He did show up for the second appointment and gave us a quote. There was also a delay in the start of work, but that supposedly a result of difficulty obtaining the city permit. The sidewalk removal and plumbing repair was done timely and appropriately. The workers were very nice and professional. There was apparently some issue with a sinkhole in the street that required the city to do some work. That meant that our sidewalk was unable to be replaced. The city apparently did their work a week later. However, our sidewalk was not replaced for weeks after. This was apparently the result of rain and cold weather, though we're not very sure about that. Multiple calls to the contractor inquiring about status were not returned. Then one day, without notice, they just came out and replaced the sidewalk. There is a difference of opinion in our household whether the sidewalk should have been treated differently. The sidewalk slopes down to match our neighbors' sloping sidewalk. This is a 2-person review. One person thinks this was the appropriate way to handle it. The other person thinks the contractor should have asked us if we'd like it to be level and possibly do additional work to repair the neighboring sidewalk. Also, the second person thinks they should have also fixed the dilapidated curb. Nothing was said to the contractor about the sidewalk because we could not agree amongst ourselves as to whether it was handled appropriately. If people are considering similar work, I'd be specific in your discussions/questions with the contractor about sidewalk replacement. This is our own fault, so we can't blame the contractor for the work done. Overall, Bernie and the workers were nice and did a good job with the main job of repairing the plumbing concerns.

This company has saved me approximately $900 in plumbing fees. We had a previous estimate of over $800-$1000. This was a minor job. I am very appreciative of them.

The pilot went out on my water heater. I discovered when I tried to light it that it had an electronic ignition. When it failed to ignite I called Bernie at My Plumber. He stopped over to assess the job and said he'd have to order a new ignition. Two days later he and his workman returned with the new part. After checking the heater his workman discovered that the ignition was just wet. After drying it off it worked fine. Bernie charged me only for a service call. He did not charge me for the unused part because he could use it for another client.

I received a notice of defect from the water department advising that my sewer lateral was leaking. Anyone who has come home to a threatening notice from any government agency knows that sinking feeling in the stomach. After some searching on Angie's list, I called My Plumber and spoke to Bernie, who was able to come out within the next day with Michael to take a look. They looked at the notice and explained my options. The truth was there weren't very many; while I had my suspicions about whether the notice was valid (did they do the right test? why would there be damage to the street several houses away?), it needed to be taken care of. Having a sewer lateral replaced is a huge hassle, but My Plumber helped it go smoothly. Bernie gave me a very reasonable estimate, which included all the permitting required, concreting back over the sidewalk and bracing the utility pole outside my house if necessary. I paid the deposit, and the next week his crew came out and dug up the pipe. They were able to visibly inspect the lateral and confirmed that it was damaged. At that point, with the sidewalk and street ripped up in front of me, I was actually relieved that it hadn't been in vain. Unfortunately, the concrete contractor wasn't able to make it out that day which meant that the sidewalk was still open, covered only by a couple of pieces of plywood. That night (it was Monday) it rain an incredible amount. I went into the basement and there were pools of water. A new crisis broke out as I paced about the house, trying to rescue items that had been stored down there. My basement has a had a little bit of water in it before, but never actual pools of it. I called My Plumber and Bernie and Michael were able to stop by late the next day. After seeing just how much water the basement had gotten, they explained that it probably didn't help the sidewalk was open, but that it wasn't the main cause. They helped me put together a game plan to figure out the next step. Then they went above and beyond by literally staying into 10 on a Tuesday night to help rip out the completely soaked carpet and mat. They opened the wall and found a hole in the side of my house that had never been cemented properly, as well as a hose that was never installed to drain properly into the system. From there, we cut out the wall, finding mounds of mud and crud with some mold. A complete and utter mess, but they stayed as long as it took to get the carpet out and cut open the wall so I could start the process of cleaning it out. Flash forward after I'd had a chance to clean out the walls, scraping everything out. I made a new appointment to get the hole plugged as well as some pipes that were open in the house. They had to cancel an evening appointment, but made a new one for a couple of days later, which was fine because I had a new problem on my hands: the air conditioner condensation pump stopped pumping. I bought a replacement, but the installation proved a bit too difficult for a layman like myself. Friday morning, Bernie and Michael showed up, a few minutes late, but as courteous and professional as always. I went off to work and left them in the house, which I felt comfortable doing with these guys (as Bernie noted, he has his own home - and the plumbing probably works better there). They made all the fixes, cemented the pipe, and even got the condensation pump all wired in correctly. So far it has been a few weeks later. While we have not quite had rain like we did that one night, there have been several storms and the basement has stayed dry. The A/C is working correctly to boot. This was my first major house crisis in my home owning experience and I was glad to have My Plumber walk me through it. They told me how to do some things myself so I wouldn't have to pay thousands extra, and helped me plan my way through a very stressful time. I would definitely give these guys my business again, for small and big projects. They do it right, with permits, at a fair price; I don't think you can ask much more than that.

They came out within 10minutes of calling for no cost to come out. We had just saw another plumber before him who told us that we would need to replace our entire faucet and some other charges and the guy from My Plumber looked at the problem and told us how simple it was to fix. They could have tried to rip us off but they gave us knowledge on what we could do . We will absolutely use them in the future. They have our trust and continued business. It's so good to find businesses that you can trust who are not just out to make a buck with no integrity.

They retiled the bathroom and fixed a leak.

He returned the first message I left, and scheduled the appointment for a time I could be home. He had a morning emergency, so he rescheduled the appointment for the afternoon, and showed up when he said he would. Fast, efficient, and extremely reasonable pricing.

We were really pleased with him and his advice. We are looking forward to working with him in the future. I would recommend him.

I've used "my plumber" before and they were very upfront about the cost and the time. They came out and estimated around $400 for replacing the old metal pipes shoddy connectors with new pvc piping and a new drain fixture. The next day, they arrived and worked in a cramped space, cut out the minimum area required in my kitchen ceiling to access the pipes, and were quick to make sure they had all the right parts. They found that the drain they wanted to put in wouldn't fit due to the rubber coating on my tub, so they went to get one with a deeper connection. They arrived when they said they would and charged what they estimated. No complaints!

It was the first time I had used them. The people were outstanding. The work they did was excellent. I am so glad that that I joined Angie's List and was able to find this company. There aren't any words to explain how excellent they were.

I spent $775 for the work. He called me back relatively quickly after I contacted him. He was able to come out early on for my call. I would use him again in the future.

Great, ive recommended to others. They seem very busy but once scheduled they arrived and did a great job. Cleaned up after themselves as well. I will be using them again in the future.

Our old water heater finally died. We knew it was on its last legs based on the home inspection when we bought the house 5 years ago. When water started coming out the top of the unit, we knew it was time to replace it. At 8am we called My Plumber. At 8:15am they were at the door to take a look. They returned later in the day with a new water heater. They got the big ole thing through our 100-year-old doors with some ingenuity and down the basement stairs -- and then removed the old one. By 3pm we had hot water. Throughout the service call, the men were courteous and efficient. And they cleaned up the area when they finished. All in all, an excellent experience.