MODERN VAC AND SEW CENTER

Was happy with the selection as customer service.

Not satisfied with the service at all.

Our 2 year old Hoover bagless vac was becoming increasingly difficult to push so I did what most people would do; I pulled out the manual and started going down the checklist ofssible problems to see if I could solve yhe problem. I cleaned all the filters, checked the wheels and brushes, removed the bottom plate and inspected the belts. All seemed to be in working order. I put it back together, correctly, and the problem was still there. It appeared there was a trip to a repair shop in my future. I've used a repair shop in Feasterville in the past, with success. For some idiotic reason, I thought I'd try a shop that was closer. On Wednesday 10/3/12, I took the vac to "Modrern Vac" on Grant Avenue and was greeted by a friendly gentleman, named "G". He said they could check it out and let me know what the problem was the next day. He also told me that the owner, whose name I didn't get, would be doing any necessary repairs and that i would need to pay $29.95 upfront, as a service charge for the initial inspection. He told me this fee would be applied to any repair. I should have left right there because the shop I've used before doesn't charge any upfront fees. It's like getting a contractor in for work and they ask for $$$ before they start...everyone says that's a big red flag and run awayt. But I was a dope. I paid and left the vac. The next day I called and spoke with the owner. That's where the problems began. He started off telling me the tension belt needed to be replaced (no problem, I may have missed a crack) and that it needed a general overhaul including new filters. he told me the filters "were black and obviously hadn't been cleaned in awhile" and that the total cost would be just shy of $100.00. I balked, told him the maintnance i performed and told him to just do the belt. He continued, for a bit, with his hard upsell but finall relented and told me it would be $69.95 (minus what I already paid) for that service. Stupidly, I told him to go ahead. He said it would take a couple of days and he'd call when ready. On the following Wednesday, 10/10, 7 days later, I hadn't heard from him. Calls to the shop resulted in constant busy signals so I decided to take a ride up. Once again when I entered, I was greeted by "G" and told him what was going on. He found my vacuum and it was obvious that it hadn;t been touched since our last conversation. The little shop appears busy but after I gave the OK I don't understand how a simple 10 minute job couldn't have been done in 7 days. It seemed to me the owner was miffed that he wasn't getting more $$$ from me. A brief chat revealed that G couln't touch it and thatI'd have to wait to speak with the owner. I noticed a sign over the checkout counter that said belt replacement $9.95 plus cost of belt. I asked G about the difference in cost and what his boss quoted me and he couldn't explain it. I decided to take my vac, chalk the $29.95 up as a big lesson learned, find the belts elswhere and do the repair myself. There are 2 belts on this vac so I decided to replace them both. I fould a place online where I got both belts for under $10.00, with no other charges or fees. I hope to have them delivered and installed by this Saturday. Never pay upfront for service/repairs like this, if you have a place that's been good to you, stick with them and don't be pressured into buying more than you need. Take my costly lesson and learn from it. I sure did.

They did great work in fixing my older vacuum.

MODERN VAC WAS VERY UNHELPFUL TO ME ON THE PHONE WHEN I CALLED ABOUT THE PROGRESS OF MY VACUUM CLEANER AFTER THREE WEEKS. IT TOOK THEM ALMOST SIX WEEKS TO COMPLETE THE JOB.