Man With A Van

This is a terrible company. The movers showed up two hours late. This was after texting me to tell me they would be an hour and 22 minutes late. I called them when they were 1.5 hours late. They were lost. I'm not sure why. I even wrote in the instructions exactly how to get to my street. Then, the website says that they can disassemble and reassemble a Peloton treadmill. They cannot. Of course, I didn't know this until they showed up and looked at me confused. As I result, I have to stay in town later than I planned to wait for an appointment for Peloton to disassemble the tread, hire another moving company to move it, and then call Peloton again to come and reassemble it. You guessed it - I'm out more than $600 for this fiasco. If that isn't enough, I received an email from someone at the company telling me that they were going to charge me an extra $170 because the movers didn't charge me enough. This was after the movers said they were discounting me for all of the issues ($200 off). Well, the moving company just charged my credit card more money, which I didn't authorize. I am now disputing this unauthorized charge through my credit card company. I wouldn't use this unethical and highly unprofessional company if I were you.

Man With A Van Review We used man with a van and would NEVER do so again! Where to start!? Domingo and Danny were the laborers. They were friendly enough and seemed to do a good job. However, once we unpacked our belongings the next day we realized a bag with our Dyson vacuum among other things wasn’t present. I called the office and spoke with Abby. Abby informed me that’s it not their problem and hung up on me!! Literally hung up on me! I texted Domingo that the bag had not been packed and while we understand mistakes happen we needed the items shipped to us or we would meet them closer to us to pick up. Domingo read the text and never responded. I confirmed with the apartment building that the bag had been left. It was. I had to buy an Amtrak ticket and go back into NYC to pick up the $800 vacuum that they left behind! Again, no response from anyone at the Man with a van offices. I highly recommend not using this company. They were rude and disrespectful after they got their money.

The is my first one-star review. I hate to leave them, but I had a very frustrating experience and I don't want other people to experience it. I hired this company to pick up some furniture from my parents and bring it to my house. We selected a day, and they told me they had wide availability. I agreed, selected a 9am pick up time, and paid a deposit. My parents and I worked it out so that we can both be home for the pick up and delivery. The day before they contact me and said there was a mistake and that they couldn't pick up the item until 10am. I said no problem. My parents and I moved our schedule a bit but it wasn't a huge deal. That evening they contact me again and said that pick up time would be between 12 and 3. They explained that there was a mechanical issue. We didn't really have a choice, so agreed to that later timeframe. Then at 9 pm or so, I get a call from someone apologizing. They suggested that if it was huge inconvenience for me, they could send a crew down from NYC and make the original morning pick up. I didn't want to inconvenience a crew like that so I said forget it - let's just stick with 12-3. Then today - the day of the move - they didn't show up by 3. I contact management and they blame me for not asking the NYC crew to come down the night before. But they told me that someone should be at the pick up spot by 4. Then at 3:45 they told me that they couldnt make it to 4:30. I try calling to talk to people, but no one wanted to pick up. Anyways, they're friendly but not very dependable. Like most people, we have a busy schedule and went to considerable lengths to be around for the delivery - but they just kept pushing things back and didn't seem very concerned about it. So, it began with me book a 9am pick up time and it ended with me cancelling when they couldn't guarantee a 4:30 pm pick up time. An entire day of PTO went to waste.

My movers showed up promptly at the scheduled time and moved very efficiently through loading my old apartment, driving to the destination multiple states away, and moving into the new location (with several flights of stairs!). I was so impressed by their care with my items, efficiency, and professionalism. It was also very convenient that my items arrived at the destination same-day.

I wish I could give 10stars! This company is beyond GREAT!... Jake was one of the nicest people I have every spoke to when calling a company, he was so helpful and professional...then our driver John who has been with the company for years, first was early and was as sweet as pie and such a great worker. Even with a mask you could see his smile. I am recommending Man With A Van to everyone that is looking for a truly reliable professional caring company. The are really the best! OH AM I A REAL PERSON I WAS NOT PAID TO SAY THIS! Alina D. Bronx, NY

Have never felt the need to leave a review before, but changed my mind for this one after attempting to come to a reasonable resolution with my experience using Man with a Van. Short version: Crew was scheduled for 12-2pm on a Saturday. Arrived at 5pm. Poorly handled the cargo and caused damage to the walls at the destination with a drawn out move. Repeated attempts to speak on the phone and via email to come to a resolution met with frustration and hostility. Card was charged anyway. Long version: Mistakes happen, jobs run late, crews get tired. I understand and was prepared to make sure I did everything on my end to make sure this process went as smoothly as possible: parking permit for a busy street on Saturday afternoon and reserved freight elevator for the destination. Due to the crew showing up at 5pm for a 12-2pm window, those efforts were meaningless and a lot of time was wasted looking for parking and taking multiple elevator trips. A crew of 3 guys showed up exhausted from their day. I know because they were frustrated and made it apparent to me immediately that it wasn’t their fault that they were late and they were going from a job in Brooklyn to Jersey to Philly now before having to head back at the end of the night. I get it and that sucks. I offered water, helped move, whatever I could do. On a first glance assessment, one of them estimated a half hour for the first part of the job. I was in a studio apt with 15 boxes and a queen mattress along with some smaller furniture, nothing over 50lbs. They played tetris in their truck with no blankets or mats for the furniture and a complete disregard for boxes labeled fragile. Only one guy ever moved anything at a time. Another took a **** immediately upon arrival and I don’t even want to think about how he cleaned up because there was no toilet paper or towels available. And if you’re concerned about COVID, masks were pulled down to the chin after the first five minutes. At the destination, the crew somehow managed to put a hole in the hallway with a moving cart. The hallways are wide and I still don’t understand how that happened. I haven’t unpacked fully but am continuing to find minor damage. Honestly, the worst part of this experience was not the moving crew. If anything I felt bad for these guys that were clearly exhausted and I tipped them for the full time, despite my issue with how long it took them. The worst part of this move was dealing with Paul. Paul’s a busy guy. You can tell because he loves telling you that he’s a busy guy. After not responding to an internet quote submission, I called to schedule my move. He put me on hold, asked who I was, repeated incorrect information he had just told me minutes earlier, etc. If you’re wondering why I didn’t just give up on this company immediately, it’s because I had a completely different experience just a year ago. Same cargo, different crew, job was over in under an hour. Five-star experience and I was really hoping this would be similar. Instead I got Paul. The total move took 2 hours with a 15 minute travel time. I was charged $140/hr with a $40 travel surcharge. Total charged was $320, but forgot to mention there was a $5 deposit made days earlier that for some reason wasn’t taken out of the final charge after all, so $325. This doesn’t include the cost of a parking permit, having to reschedule cleaners due to the massive delay, and whatever the cost of fixing the property at my new residence. Paul refused to speak on the phone and wanted me to email him. Never heard anything back on the night of the move. Woke up Monday to find a charge on my card despite assurances that I wouldn’t be charged for the job until we had talked. Called back, was told to “call the cops (?) or do what you have to do because I’m busy and I just can’t”. This was just my experience with a specific crew, I didn’t even catch their names but they said they were from Brooklyn. I’m sure the time of day and who you get makes all the difference. Unfortunately it seems like you’re stuck with Paul. Avoid if you value your time and belongings.

Really a shame because I've used these guys 3-4 times before and always had such a great experience (which is the only reason I'm giving two stars instead of one). I am still stunned by the customer service that Paul provided me; it was sketchy from the first call I made to schedule my next move (he put me on hold multiple times, seemed disorganized and chaotic), but I agreed to be "flexible" since he told me they were swamped and he wasn't able to see the Philadelphia availability at the moment. I had to call a few more times before we were "confirmed", which I still had doubts about, but I stuck with it. I paid the $1 hold fee and hoped for the best. I called the day before my scheduled move to see if Paul could tell me the predicted time (everyone has jobs and a life, right? I could have worked with at least a RANGE of potential time frames), but this was apparently what set Paul over the edge. He got a horrendous attitude with me when I pushed on the issue and told me "I have no idea what time they will get there. You agreed to be flexible -- right?!". Stunned, I didn't even know what to say, and he proceeded to hang up on me. I called back to cancel my appointment and that turned into another ridiculous, unprofessional call with him responding "oh, it would be my absolute pleasure to cancel you." Such a bummer Paul. You've tarnished the image of the entire company. You're a moving company -- you should be ready and equipped to get busy. It's a stressful time for everyone during this pandemic. I called Old City Movers right after and received exceptional customer service, and they were able to get me in the same week. If you have any doubts about my review, just look at the way Paul is responding to other negative reviews and that will give you a clear picture of the type of service you'll be receiving if you choose this company for your next move. UPDATED: Paul will also harass you via e-mail if you complain about his customer service. Screenshot attached.