GETZ HARDWOOD FLOORS

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They arrived earlier than estimated on the first day of work and were very friendly. We stayed at a friend's house while the work was being done and they texted us pictures when they ran into issues with the old floor (water stains) and asked us if we wanted to replace damaged boards. They then texted us to meet when the work was done. The floors now look great! So happy to be rid of that old carpet; they even hauled it away for us. Only complaint I have is a lot of dust ended up in our basement, must have settled through the floor boards. Otherwise very communicative and got the work done for a great price.

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They were very fair in price (we had 3 estimates) and they were very friendly and professional. Did the service quickly after the estimate (which was not a small feat, since most providers were telling us it could take a month or more to get to the job) and they travelled a good distance to get to us (they are closer to Phila and we are in middle of Bucks). The floors look amazing. They had suggested a different stain than we originally picked, and they were SO right. The floors had exactly the look we were after (rustic). Sent a few competent young men to do the job, who were all very courteous and efficient. We are very pleased.

Getz totally knocked it out of the park. The floors look fantastic. They did a thorough clean up. I get compliments all the time on the floors.

They were very prompt and professional. I would recommend to others.

They were fantastic!! Neat as a pin; cleaned up every night before leaving, removed all furniture and replaced it when the floors were completed. They were on time everyday and left no mess whatsoever inside or outside of my home. I would highly recommend them if you are considering hardwood flooring. You will not be disappointed with their high quality of service.

Totally easy process. completely recommend.

I was referred to Getz Hardwood by a family friend who highly recommended them. I have to say that I am surprised to see negative reviews of this company because my experience was the exact opposite. Frank, the owner was always pleasant to deal with and his prices fell in line with two other quotes I had received. His team were always on time and cleaned up after their mess each day, which I appreciated. I know dust can be a problem when sanding is involved, but they were able to confine most of it to the room having work done. If I had any complaint about the company, it would be three stain spots (tiny ones) that I found on one of the baseboards. They did an awesome job and I would recommend them.

I met with Frank Getz, the business owner, at the end of August at my house and showed him the floors that needed refinishing and repair pointing out the floors that were original to the house (circa 1865) and explaining that I wanted the floors to be repaired in the best professional way possible. He said that they were used to dealing with antique floors and that he would be very happy to help me and that he would do the work in person. He did sent me a first quote on August 30 and we negotiated and agreed on a price on September 7 ($7,500) with the work scheduled to begin a little over a month later, on October 18, 2010. I confirmed twice with Frank the date the work would begin as I was scheduling an overseas trip to be present during the quoted time frame (7 to 10 days). Frank arrived with two technicians, Mike and Joe, and said that they would take care of my house and that he needed to go on another business. I was not very happy about that since I thought that he would be doing the work himself from what I was told during our initial meeting. I decided nevertheless to go along with the new situation. Frank Getz asked me for a first check and I have him $3500 representing a little under the half of the overall agreed fee. Mike and Joe brought their equipment in the house and started work at about 11 am on the 18th. They also asked for a key to the house as they were planning to arrive very early in the morning and I loaned them one. On the first day, they said that they had to leave early to finish some other job so they left at 2 pm. The next day, Tuesday, they arrived at 10 am reportedly because of accidents or I95. They advised me that they would not be coming in on Wednesday because they needed to go to a funeral. They finally returned to work on Thursday and Friday even though they left quite early. They said that they would be coming back on Saturday, October 23, at around 12 noon. I went to the house and waited on Saturday afternoon but nobody showed up. My check was cashed on October 22. Feeling uncomfortable with their behavior, I sent an email to Frank Getz on Sunday, October 24 expressing my worries that we would be running out of time as the work needed to be completed, as originally agreed, by the 29th of October. I received no response back. On Monday morning, October 25, I arrived at the house a little late at 10 am and what I found distressed me tremendously. No workers on the premises, all their equipment gone and the floors left semi sanded and wood dust everywhere. No message (either a voice mail, email or written note) left to alert me of their absence. I started getting frantic and called both the office and cell phone of Frank Getz about 10 times leaving a couple of messages and asking him to call me back ASAP to let me know what is happening. I finally managed to get Frank on the phone two hours later when I tried to call again. He said that he had just written an email to me (received at 12:06 pm) and that he preferred to discontinue our working relationship since they were having bad vibes from the beginning. Asking him to qualify the "bad vibes" quote, he said that Mike felt that they would not be able to satisfy me and that they did not want not to be paid if I did not like their work so they preferred to stop. When I asked him why he would not call to talk to me prior to taking off with my key like thieves, he repeated the above. And when I asked him if he thought that it was a professional behavior to disappear when I was not present with their equipment and my home key after cashing in my check, he responded that it was and that this was the best way and that he intended to send my money back from his own account. When I asked him when he would be sending the money back, he said on Tuesday so that I get it by Wednesday and have the time to deposit the check before I depart for my trip on Friday the 29th. When I asked again about my key, he said that he would talk with Mike about this and that he would report back. When I went online to see the email he mentioned during our telephone conversation, I found a different version of the story as Frank was to sent me back my money but not I full, since he would subtract an amount for time and material. I wrote back to him saying that this was not what he had told me over the phone and that it would be unacceptable since he abandoned the premises in a mess without even finishing the sanding and the cleaning and that he should be returning the full amount back to me. I finally received an envelope with a $2,000 check 4 days later and my key without any explanation for the money that was withheld. I immediately called the BBB of Philadelphia and filed a complaint; I did the same with the Bureau of Consumer Protection. This horrid experience delayed my move into my home, resulted in leaving the floors fragile for a long time and increased the overall cost of the work since all other hardwood flooring specialists that I got quotes from afterwards did not give me any credit for the work(!) already done by the Getz crew considering it as nil and stating that it needed to be redone.

The guy did the first bed room and it went well. They were here for 1.5 days. The sanded, sealed, and applied 2 coats of polyurethane. When he was about to complete the second bedroom I asked would my estimate be continue to be honored. He confirmed it would. They said this time it would only take 1 day, instead of 1.5. When I asked why less time, he stated he would only apply a sealer and 1 coat of polyurethane to the second room. I then fired him, and told him not to return. He had a very unprofessional attitude.

Worst experience I've ever had with a contractor. The foreman was friendly and believable but workmanship was sub-standard. Subfloor was installed incorrectly (verified by The Wood Flooring Manufacturers Association and the Hardwood Manufacturers Association). The moisture barrier was inadequate (rosin paper only without mastic) and put in the wrong place (under the bamboo planks instead of underneath the subfloor so moisture will now affect the subfloor in time)! The plywood was installed parallel to the planks instead of perpendicular. A portion of the job was on top of a concrete slab, which was not properly prepared, so the new floor creaks. Half the floor has gaps (some very wide) between the bamboo planks, several left cracked, split and several bubbled up on the sides from poor nail gun usage. Each threshold was also nailed, not glued, so each one split and broken. Non-matching filler was also used throughout the job. I plan to have the floor re-done. DO NOT USE!!!!!!!!!!!!!!

Beautiful workmanship; clean and polite. Very responsive. He is coming back to do more floors in the near future.

This was a big, messy job and was much more extensive than originally planned. The job foreman talked me into the upstairs oak installation, instead of repairing and refinishing badly damaged pine floors, almost doubling the price. I think his reasoning was sound, and I don't regret it. The crew helped me solve some problems with the floor. They also seriously chipped the tile in the kitchen with their heavy equipment. They got a little sloppy in the last 2 days, trying to finish up on time (some poorly seated molding, some uneven application of coating). Overall, it was a positive experience.

THE WORK WAS SHODDY AND NOT WHAT I PAID FOR. THE WORKERS WERE NOT ON TIME.