Family & Friends Builders

It went fantastic. We were pleased that we chose them, our house looks great and we can definitely tell why everyone in our neighborhood uses them. Their work was excellent, followed through on everything and were very clean. When they left the job was 100% complete and we were 100% satisified. 6 months later we had an issue with the dishwasher, they promptly came and fixed both that issue and another issue we didn't realized we had and even the owner came out himself to do the work.

They are extremely expensive. They never came back to finish the job. They failed to communicate in a timely manner. They were friendly but they were difficult to deal with.

Hired Family and Friends Builders to gut and renovate the bathroom. Overall they did a fantastic job, however there were some small problems along the way. We schedule the start date over 5 weeks in advance then they had to push back another week only a couple days before it was supposed to start. However, once work began it was efficient and fast. We paid for the tile, vanity and finishes and they provided the bathtub and toilet. Billy had some great ideas for design including installing a heated floor which we love! There was some trouble finding parts to fix the skylight, but in the end everything worked out great and we would definitely hire them again.

Joe the mason came out to do the estimate and was also one of the guys doing the job, which i appreciate. They actually started a day earlier than planned, after calling to see if that was ok. So they put up the scaffolding on a Friday and started the job on Saturday. Weather prevented them from working on Sunday, but they didn't actual come back to finish the job until the following saturday. Overall they did a good job, and left my house and sidewalk clean when they left.

We were very impressed with Family & Friends right from the start. The owner Billy came out to our property to provide an estimate right away. He was very knowledgable and had some great ideas for the remodel of our kitchen. We found the pricing to be very reasonable and the quality of work that was completed was well worth the money we spent! We love our new kitchen and would definitely recommend Family & Friends to any one looking for a quality contractor.

They showed up on time and were responsive but when I looked at it I realized that the paint on the pointing is different than the color of the house. They didn’t do what I had asked and you want any repair to be uniform with the house.

I was very nervous about getting my kitchen remodeled. This company put all my worries and concerns to rest. I was well informed as to the whole process of my renovation for start to completion. They were very helpful in all phases. They over exceeded my expections. I am in love with my new kitchen and looking forward to showing it off to family this Thanksgiving. I would highly recommend this company to all my family and friends. I have also hired them for a future project in the spring to have a new deck put on my house. All of the carpenters were kind, courteous and extremely professional. I am so happy I hired with Family & Friends and look forward to my new deck.

Our experience with Family and Friends Builders was the best we've ever had with a construction company. We needed to replace a roof deck on our house in Center City, Philadelphia, because the pressure the original deck placed on the roof caused leaks into our bedroom. To fix the leaks, the original deck had been removed, and a different company previously put down a new roof (which solved the leak). I wanted to find a way to replace the deck without simply recreating the leak problem. I interviewed several companies, but was most impressed (by far) with Billy from F&FB. He really LISTENED to my concerns, and after explaining that he could minimize the risk, but not eliminate it, he suggested I talk to an architect with whom he works, Marc Pinard. I did, and Marc came up with a brilliant and novel design, whereby the new deck would be suspended ABOVE the roof, and anchored to the cement caps running along the top of the walls of our house. Suspending the deck removes any fear of new leaks that could arise from the deck resting directly on the roof. Marc drew up the plans, got approval form the City (no small feat), and then F&FB built it. Everyone I talked to at F&FB was helpful, polite, professional, and friendly. They also dealt with getting approval from the City, and the crew showed up exactly on time, worked their butts off, and left our house spotless each day. It was especially gratifying to see how much pride they take in their work, and I think they were as excited about building this novel design as we were about having a new deck. The final product is gorgeous, and their workmanship is absolutely first-rate. Given the complexity of the job, and the quality of both the materials and the workmanship, I feel the price was absolutely reasonable. They were also excellent about returning phone calls, or contacting me with questions or updates. The whole experience was a real pleasure. If we ever need any construction work done again, I will make precisely one phone call - to F&FB, and I will recommend them to any friends who need work done. They are the best.

They replaced a main beam and worked on the trim. They had good price and were very knowledgeable. They were easy to work with.

They were prompt, efficient and did an excellent job.

I used family and Friends to do a total gut job on a house that I planned to sell.From start to finish my experience with them was way beyond satisfactory. Billy, the GC and owner not only personally oversaw the entire job with incredible attention to detail, he also has a great sense of vision and knew just what finishes would work to make the property outstanding. The jobsite was always kept clean and the crew was polite. The office staff was great at keeping me posted on progress. Their level of professionalism is something I hadn't experienced before in this business.The work was competed within the time frame that was originally discussed.Everyone who's seen the property has been impressed with the quality of the work but nothing tells the story better than a signed agreement of sale for asking price within a 2 weeks of listing!I really can't recommend Family and Friends highly enough!

We were very impressed with the work that Family and Friends did and we felt that the price was very fair. Billy helped us figure out a plan that worked for the space and modified the contract when needed. Once work began, the team was very professional and took the time to do the job right. We felt comfortable having them in our home, even at times when we weren't around. For the few things that weren't’t done exactly the way we had hoped, they took the time to fix them as soon as we pointed them out. When it was time for the final payment, all the receipts and costs were emailed to us in an organized fashion. All the work was completed in a very timely fashion as well. They even have a year-long warranty on the work. Overall, we would recommend Friends and Family and will use them again if we have plans for another renovation.

It took them a long time to do the job, and they never came back for clean up. He never put the steps that he removed back. They also didn't remove all the dirt that they were supposed to. The color of the cement doesn't match my steps.

The "service date"/contact date is estimated. After the attitude I got, I wrote them off before I hung up.

Well I contacted them originally in the begining of October for a complete repair job of my home, including roofing, sheet rock, new door, painting, even some plumbing work. I wanted one company to do all the work listed, and they informed me that they do not do roofing work anymore. I understood and looked for another company. I called again to get the other work done after I got my roof repaired by a different company, gave them a list of the things I needed to get done and that I needed an estimate, which they said they provided for free, in order to get the grant money from FEMA to finish the job. I was informed by the woman that called me back, that the owner does not like dealing with FEMA or any other government organizations because of the "red Tape" that came with dealing with them. I explained that they would not have to do any paperwork other than the written free estimate so that I could fax that in. I was then informed that "the estimate would cost me $100. And that once I employed them, I would get a $100 off of the price of the work done." That is not free. I politely said "thank you very much", and hung up the phone. I will NOT be working with these people again.

The experience was very good. Communication was strong and they were more than willing to come out and touch up the stucco before painting.

I will only use this company for my home repair needs and have already referred them to friends. Their estimate was better priced and included more service than others we received. They did a large punch list for us including building a custom gate, int & ext painting, drywall repair, basement wall repair/waterproofing and concrete tear out & pour of pad/sidewalk. They were prompt and all the guys were friendly, professional and respectful of our home. The office kept us updated on when their team was to arrive daily. As an example of their service, we had the concrete pad on our steps and entire sidewalk replaced. The pad was done first and we noticed it looked rough but did not make a fuss. When the owner of the concrete co. came to inspect and pour the sidewalk he decided he also did not like the quality of the work done on the pad. He tore it out and repoured it himself same day. The concrete looks perfect and fresh. All the work was done on time and with care. This is a company you can trust to get the job done...and done right!

The steps and rail were much better than I thought. They were extremely clean and took all trash. Could see they take pride in their work. We were extremely happy.

They arrived promptly, performed the work quickly and were extremely professional. Will hire again!

Overall it was the very best experiance we have had with a contractor.We did not live near the home while we were having the work completed.They made us very relaxed about the work being done and we were updated daily.If you need any type of work done on your home we highly recommend Family and Friends Builders.

Overall, ffb took the fear out of tearing out a room and making another. I had complete confidence that if something didn't seem to work out as planned it would be fixed calmly and professionally. This was a much better and easier process than I had anticipated and I whole heartedly recommend them.

I have used them before and the work has always been excellent. I would use them again and I have referred them to other people.

Dos: call someone else Don't: waste your time calling this company

Family and Friends Builders did a great job on our kitchen this past May. We updated the kitchen of our Northeast Philly row home from its 1970?s look to a lovely modern design, and with Billy Marnoch and team?s help, we couldn?t be happier. It took F&FB about a month. Someone was working at our house every business day, and at the end of each day we came home to find it pretty clean and orderly. I was impressed with the respect they showed us in this way. In fact, when they knew we were having house guests for Memorial Day weekend, they went out of their way to get the sink and dishwasher ready in time ? greatly appreciated. Biggest challenge: as a project manager myself, I hoped that someone at F&FB would be more assertive in telling us what to do when ? when to buy appliances, make decision on a countertop ? in order to move at the most efficient speed toward completion. Basically, to shepherd us through. It was interesting to work out two different project management styles: theirs and mine. But we managed and got done quickly enough, and satisfactorily. I would recommend Family and Friends Builders to my own family and friends. Oh, and don?t forget the coupon they offer on Angie?s List!

Mother's kitchen had pink stove and other 70's looking features when she purchased it. The laundry was a stack unit in the kitchen that we moved to an area outside the bathroom. The electrical was upgraded, all new cabinets, flooring, etc. installed. Created pass through to open up kitchen to main living area. This was in a large studio condominium in a building with a lot of fussy older people. We did not get one complaint from management or other residents. Everything went smoothly. I had previously had FFB do my bathroom and open up the top of the stairwell in my townhome and they since did my mother's bathroom and also corrected a serious structural issue for my neighbors that was created by the developer that renovated their home prior to moving in. I am hoping to have FFB do my kitchen in the next 12 months. They are very good contractors. Probably not your cheapest bid but they do things properly and you will not have problems going forward with their work.