EMERALD WINDOWS INC

Todd was super helpful and knowledgeable. He even told me things about my old windows that other installers did not. He was thorough and quick to turn around his estimate, which was well below other installers' estimates. When the crew came, they immediately went to work. Gil, who oversaw the project, was detailed in his description of what the men were going to do, and walked us through the various outstanding items. We were extremely impressed and would highly recommend them. FYI they do not do paint.

Wonderful. Todd is the most helpful & patient saleperson I've met. There was no pressure (which has not been my experience with other window salesmen). He sent additional information on the windows & encouraged me to take all the time I needed to get the color right. He was always kind & helpful -never once showed frustration with my inquiries. The installers were also great. There were 2 teams here to install the 8 and 9 feet high windows. They were very respectful, minimized noise, and were extremely careful to clean up after themselves. I felt very comfortable with them in my home.

I had 4 single pane windows and old storm windows removed. New sliders were installed. I had over 10 people come out to look at the job and give me quotes. Just about everyone else said they couldn't do the job or wanted an outrageous price. The old windows were arched. I did not want to pay for custom windows so I had rectangular windows installed and the moulding had to be custom built to the space. Emerald Windows did a truly fantastic job. The windows I chose are high quality and the craftsmanship of the install/woodwork was top notch. The crew were extremely friendly and left the space spotless when they were finished. I am extremely pleased with the outcome. I would definitely hire them again.

The installers were on time, friendly and courteous for the two days of the project. They used drop cloths and left my home as clean as it was before they came.The cost was exceptional, these nine windows cost me about the same amount as another company quoted me for six. The person who measured the windows and gave me the price, offered the Angie's list discount with me having to ask for it. I mention this point because another provider that came out tried to tell me that he was waiving tax which was more than the discount after I asked about the advertised discount.. Since I knew there was no tax on this service, I thanked him and crossed that company off my list permanently. Emerald provide great service and a great product. I'd definitely recommend this company.

We chose Emerald due to their experience with historical properties. The process from start to finish was incredible and I would highly recommend them to my friends and neighbors. They took a lot of care when removing the old windows to save our original wood trim in our home. My only regret is that we didn't do it years ago.

They were good, and I would definitely recommend them. They are very responsive and we like them. We did a big job and it was $6000 worth of windows.

I live elsewhere so I had to work with Todd via the telephone to arrive at a rental property, inspect, measure and give me an estimate. All this was done in a timely fashion. A new window for a bedroom was installed and they did an OUTSTANDING job framing out a new window frame, as the old window space was in very bad shape. His people are the BEST. They have installed at this property over the years, two windows and a basement glass block opening, all were done professionally by highly SKILLED workers. Much appreciated.

Excellent. They did it in a day and a half, and were on time for the appointments. The guys were neat, clean, and proactive about covering my wooden floors to protect them during work. The job was beautifully done and they profided me with touch up paint for the screen doors. Emerald windows was efficient and professional. Additionally they lowered a light switch for me as a complimentary service, which I greatly appreciated. Finally, when it came time to payment, there was a computer glitch which made it so I couldnt pay through online means immediately, and I was uncomfortable paying over the phone. They were patient in waiting for me to be able to get to a different computer with LAN line.

Todd Curry gave a free estimate. He was straight forward and knowledgeable. He emailed me to let me know he would be away during installation and gave me contact information not only for the foreman but also the owner's cell should there be additional questions. Gil Rios, the foreman came on time with two associates, Carlos and Quincy. All three were professional and courteous and only took a break for lunch. Gil distinguished himsel by working non-stop. In addition, he took the initiative to notice, comment on and address unrelated observations e.g he discovered a door that needed tightening; without being asked, measured a mail slot after I had asked a question about installing one. Gil took time to insure that windows were securly installed and caulked. The three men left the house cleaner than what it had been when they entered.

The entire team from start to finish was very professional. The work was tricky at times but the crew had the experience and skill to do a top-notch job. It was my second time using Emerald, and I would be happy to use them again.

From start to finish Emerald Windows were great. Todd was extremely helpful and responsive and the crew was professional upon installation. I can't recommend Emerald highly enough.

Sales process was good. No heavy pressure to buy. Good price. Company was very responsive to questions. Installers were very professional and clean. Windows were installed with no issues.

Call back was prompt. The measurements were taken by a gentleman that very day, the window was cut over the next few days, and then it was replaced approximately 3 days after I called. I believe the job was done as fast as is possibly could. I talked to some other window companies and all of the prices and time tables were comparable. I was very happy at the speed at which they responded initially.

Paul does excellent work. He is very responsive and gives a good estimate on what needs to be done, he has never deviated on an estimate. He is very punctual, which is very important. He has even helped me out with a piece of glass for the green house, which the manufacture was not willing to work with me. It has been a very positive experience each time.

Showed up on time (actually a little early), were clean and professional and did the job right. Did exactly what they needed to do. Thanks.

They did quite well. They were prompt in giving an estimate as well as starting and completing the job. I was very pleased and they were pretty reasonable in price.

They were punctual and professional. They walked around to all the windows that needed attention. Some were very tough to figure out how to close and seal properly. It was not initially easy to learn what the exact difficulty was, but within an hour or so, the issues were resolved. They figured out what the exact problem was with each of the windows and within a minimal amount of time, all of our windows now close fully, thus saving us on energy costs!

Why can't all of my projects go this smoothly?! From start to finish it was just a pleasure to work with this company. Todd Curry was my point of contact and his communications were always fast and informative. I visited the Emerald factory and showroom, which is a very cool place! I was impressed with the products offered and also the commitment that Emerald has to the Philly community. It is worth the trip. Todd really knows his windows and has a great design sense; this was really helpful in deciding which type of window should go where. I chose a combination of wood/aluminum and vinyl and the outcome is that the windows look like they belong in this old house but are so clean and sharp looking! Really I am still giddy at how this job turned out. My contractor (who can be a bit of a harsh critic of the work of others") declared that the windows look fantastic and allowed that "they did a good job". I needed a rush order for the kitchen window which was being resized and reframed and Todd helped me out of a "window jam" (no pun intended) and got me the right window fabricated in record time. This job took 2 1/2 days and the crew was precisely on time every day. The house is being renovated so my contractor and subs were on site and despite all of the workers in the house and buzzing activity everyone worked well together. Gil and his guys were so clean and considerate of the house. Don't be scared off by the cost of my project - this was really a big job with big windows and upgrades. In the end, I feel like the price was very fair and the improvements of the windows have added to the value of the property I am doing a renovation with window replacements in Miami next month and how I wish I could have Emerald do this job, too! Thanks to Emerald for the quality work that they did for me.

I was very pleased with the quality of the work and the service. At each of the three appointments involved in the project, the Emerald reps were professional, punctual, and extremely knowledgeable. Todd Curry made the initial visit, did a thorough and focused inspection, and very patiently answered my many questions. He delivered the estimate a few days before the date he had promised. Although Emerald's was the highest of the three estimates we received (about $400 more than the lowest), they seemed the most organized and professional, and I felt that having someone easy to work with was worth the extra cost. Todd had also stood out because of his willingness to listen and to respond to my specific concerns. Next, Paul Stone, the carpenter, took the exact measurements to order the new windows. He also showed up exactly on time, worked efficiently, and offered relevant information about the building and what I could expect from the window replacement. Then right about when promised, the new windows arrived. Todd contacted me to schedule the work, and also provided fast and helpful responses to several last-minute questions. On the scheduled day, Gil Rios, along with Quincy and Tony, arrived on time and started work promptly. They were very friendly, and made me feel comfortable asking questions and checking in on their progress. I was particularly grateful when Gil called me downstairs to point out a major basement leak of which I had been totally unaware, and to make suggestions for how I could take care of it in the future. They finished up right when planned, and the windows look great both from the inside and the outside of the building. The work is very neat and clean looking, blends well with the exterior of the building, and the windows seem to function exactly as they should. They left the work area tidy. Gil also took a look at our exterior doors, which need help, so I am hopeful that we'll have the chance to work with Emerald again in the near future.

Emerald did a nice job replacing my old kitchen windows. Not the cheapest contractor out there, but the work is top notch and they are reliable professionals. Recommended.

The window work was done very well. The workers were very efficient, professional, hard working and friendly. They completed all the basic work in one day. They took care not to dirty the house and cleaned up well. They kept asking whether I had any questions and urged me to inspect the work. They showed me how to work all the windows, remove them and put in the screens when the caulk was dry. It was nice the way each introduced himself and talked with me. They had enough trim to replace one piece we hadn't talked about but that was rotted and needed to be replaced. They got the sill in a repaired window to tilt the right way but still to be able to lock. They completed some repair that was not included in the spec. As a resident in an historic district, it helped greatly that they took care of all the city requirements -- approval, permits, inspection.

The process went very well from start to finish. I spoke with Todd Curry to set up the initial appt. He spoke to me about what I wanted and gave some suggestions. A few days later they came out to the home to take measurements and the process began. Todd mentioned that the windows would not be ready until December 2013 due to them being backed up from the summer. However they were able to have the windows ready a month ahead of schedule eventhough they had to be custom made due to the size. I then spoke with Todd Curry again to set up the appt. for installation. The guys who came on the day of the install (Gill and 4 other men) were personal, professional and they were on time. Gill and his co-workers were able to explain the process and what they were going to do and then they got to work. Although the job was supposed to take 2 days it only took a couple of hours. They arrived at 8:30am and they were finished by 3:00pm. The workers were neat and clean and did an excellent job cleaning up during and after they finished the installation. When I returned from work I could not even tell that they had been in the house. All that was left was beautiful brand new windows that made the house look brand new. I would definitely use them for future window purchases and replacements. Emerald did a wonderful job.

Everything from the initiation of contact to the final step out the door went smoothly and professionally. These guys haven't drunk the typical contractor kool-aid of habitual non-puncuality, lack of responsiveness, and delayed work without communication. I was amazed at what a crack team of experts stormed into our house exactly at the time they said they'd be there- they were literally doing the work in under a minute of walking through the door. Everybody I interacted with was friendly and courteous. I was happy to give them our money, and believe me, I've been quite unhappy to give my money to contractors before. Go with these guys, they know what they are doing- and as an added bonus, their estimate of the job was $600 less than Home Depot's!

Emerald Windows was great ! They arrived on time for all their appointments; both the estimate appointment and the final measuring appointment were early morning to accommodate my work schedule. Emerald used the number of men sufficient to install the 9 windows and 1 patio door system within the time frame specified. The size/shape of the window replacements were verified before the old windows were removed. They removed the windows, installed the new ones, and "finished" them outside and inside neatly and without a lot of yelling upstairs to downstairs. And they cleaned up as they worked ! The guys were polite and professional. There was a problem with one of the windows which is an odd size. The problem was demonstrated and the solution explained and then the window installation was completed so that it didn't leak and cost me on the AC. Emerald Windows ordered a replacement part, returned fairly soon to install it, and it broke again. Todd, my contact at Emerald, arranged for Silverline, the manufacturer of the windows, to come to the house and fix the mechanism. Todd was good about keeping in contact while I was waiting. Silverline came, they fixed, the windows are beautiful. And the best part - THEY CLEANED ALL THE WINDOWS BEFORE THEY LEFT !!!!

Todd and Emerald were a pleasure to deal with. I had actually gotten an estimate over a year ago but put it on hold because some other home repairs came up that were more of a priority. When the time came to get back to this, I paid a visit to their showroom. Todd did a quick check to this original estimate, made a couple of minor updates and scheduled a measurement date. (They weren't the lowest. They were in the middle, but their AL reviews and the positive interaction with Todd made me pick them.) They estimated it would take six weeks from the install...I think it ended up being about seven by the time we got the install scheduled...though there was the 4th of July holiday in there. The guys that showed up for the install were very polite and friendly. After they got going, I went to work for a few hours and came back around lunch to check in. When they left, everything was clean and neat. I do wish they could arrange for the painting and make it a complete one stop shop...but it's just not their area. I guess it's better they stick to what they know best.