DOS FUNNY FROGS CLEANING SERVICES

I have used them multiple times and they are excellent. Punctual, hard working, and efficient.

Used them a half-dozen times, and they just weren't thorough. The top of the refrigerator was repeatedly not dusted, under the couch cushions was never touch, items were cleaned around and not moved. The shower was given a lackluster cleaning. They didn't compare to the previous maid service we had, which sadly went out of business because the woman running it found a better employment opportunity. Hopefully the next try will provide more fruitful results.

We had hired them to come clean up a house with light construction dust and some previous dirt left by old tenants. The floors, carpet and bathrooms, where all basically brand new. Some paint spots existed on the flooring. It being a pergo product, a little bit of hand action and they would of come right up. Apparently Dos Funny Frogs doesn't do any hard work. They just like to wipe down surfaces. The windows weren't cleaned, you have to ask them to do that. The only job they did really well was inside the fridge, however the maids were too lazy to clean the top. A huge 1 foot round grease stain was left on it. The owner and office manager called and gave different stories of how they cleaned. They had 4 maids in there for 2 hours, so thats 8 man hours. In a house by their own admission was that bad when they went in. I have no idea what 3 of those maids did for those 2 hours.

Horrible. Only call them if you are starting with a clean house.

We pay $224 for that service and for cleaning windows it would be extra. If there is extraordinary stuff to be done, we discuss it and they charge us accordingly. We continue using them because they know the house and they show up. They are also good and quick and so far so good.

The Dos Funny Frogs team phoned to let me know they were on their way. The four people who came were friendly and professional. They looked over the job, clarified what was needed and got right to work. The owner also popped in to make sure everything was going well. They worked quickly and efficiently and did a great job! Their prices are reasonable and I would definitely hire them again.

We use their service monthly and are very happy after their crew has completed the cleaning of our home. The Dos Funny Frogs website has a tracking page, so knowing when the crew will arrive is very easy. The supervisor always calls to let us know exactly when they are on their way. One of us is home when they are working so we are able to walk through and be sure that everything is the way we like it, and if by some chance something was missed they take care of it right away. All of the crew members are very friendly and professional. It is very easy to contact the office to change a scheduled cleaning date or ask questions, and following every cleaning we receive an email requesting feedback on our latest experience. We have been very impressed with the professionalism of this company and the quality of the service they provide.

This was the second time Dos Funny Frogs came to clean -- the first time was back in June and that was the very first time we ever hired a cleaning service. We were very pleased with the customer service -- the first time they were way behind schedule but we didn't mind because we had up-to-the-minute updates on their whereabouts. They did a really good job with the deep cleaning -- got under our sofa, which desperately needed a wipe out. Plus it was super hot that day and even though we had air conditioning these guys were working up a sweat! The second time was also very good -- job completed in less than an hour. However, an hour an half after they left, I stepped into the bathroom and noticed it was very hot. I touched the radiator and it was on full blast. I immediately ran downstairs and it felt like a sauna in the living / dining room. I checked the thermostat and the needle had been pushed to the end, kicking the heat into high gear!!! I imagine, in their haste, when they were dusting they must have moved it, which was an accident, I know, but still -- very, very careless and dangerous. I had to lower the C/A (which had already been running a lot this summer costing us $$$) and huddle in the coolest part of the house. It eventually cooled off, but we couldn't really work in the kitchen that evening because it was one of the hottest rooms. Again, I know it was an accident but they really should be more careful. I have enjoyed the service very much and would like to continue using them. Considering their attention to customer service, hopefully this incident will be taken seriously and it will not happen again.

They cleaning was very good, but we found difficulties in communicating with the office about any changes we wanted.

Alex was very responsive and accommodating to my schedule. Once a start date was established, his crew came out (4 total including a supervisor) and did an outstanding job in about an hour & 1/2. What I love is that there is an online tracking system where you can see when the crew is headed to your home. The crew was very friendly, thorough and fast. I have since hired Dos Funny Frogs to a weekly cleaning and have been so pleased! Alex is super responsive via email and/or phone calls. A+ company!!!

Very well! Thanks Erma ( the Supervisor) and thanks Alex for making sure that everything went as planned.

We have used Dos Funny Frogs as our monthy cleaning service for 6 months and couldn't be happier! Alex is very easy to get in touch with and is extreamly responsive. We know when the crew is arriving because they call when they are on their way, but we can also see their progress using the Frog Tracker page on the website. The crew of cleaners (usually composed of 4 - 6 people) arrive dressed in matching white coats and they each have a job to complete within our home. To clean our 2,400 sq. foot home takes them less than an hour and a half. When they are done the place looks amazing! We should have started using them sooner.

They were very responsive and flexible in scheduling. They always call me to inform as when they are going to come. They send many people to work instead of one person working for the entire day.

The crew arrived within in window of time in which they were expected and called before they arrived to let me know that they were on their way. The quality of their work is very high. They are attentive to detail, but also efficient. Everyone I have interacted with is extremely polite and professional. They are sure to ask whether there is anything they missed before they leave. I also appreciate that they follow-up after every service to ask whether there were any concerns. I will definitely be using them again.

Alex Suarez is very good about keeping in touch with clients and working to schedule convenient cleaning days and times. The teams are very efficient and pleasant to work with. We've had a very good experience with Dos Funny Frogs and have recommended them to friends.

It was a good job. Before the crew showed up this time (I think it was the 3rd or 4th time they have been here) I printed out the list of standard services from the website, and made notes on it specific to the rooms and conditions in our house (something I had not done at prior cleanings). This seemed to be a useful tool for both me and the cleaning crew. In past cleanings I had sometimes noticed a day or two later that something had been overlooked, but I think starting the crew out with that list and my notes made things work more smoothly. The crew supervisor Erma was attentive and responsive to the specific items on the list. Including her there were 5 people here cleaning the house, and it took them just a bit less than an hour. This is sooooooooo much better than some of the other situations I have had ... especially the one woman we had here for a few years that would spend 5 hours here ... some of it cleaning and some of it pocketing things she (incorrectly, it turns out) thought we wouldn't miss. A minor issue in the kitchen, where whoever was cleaning there forgot the brush he was using to clean the sink. I think he must have had to move on to another task and forgot the brush while cleaning, because the sink itself was not quite clean. Overall though I was pleased. I called and the crew came back to get the brush; am sure they would have cleaned the sink too but I was on the phone at the time and didn't have time to invite them in. Because of my schedule and the fact that I work from home, it is great to have a professional crew come in and accomplish so much in so little time. It can seem a bit crowded in our small house when folks first arrive in the living room, but I much prefer having five people here for an hour than one person for five hours. Alex (the owner of Dos Funny Frogs) has an effective system and a good group of people working for him. That, when combined with clear communication from the customer, is a recipe for success and satisfaction.

Went very well. Nice crew. Professional. Kept me informed of the time they would arrive.

I rent a 3-story old stone house in Bala that's in need of much repair and can be tricky to clean (cracked paint everywhere, doors that don't always close right, kids leaving their stuff all over the place...) To make it more difficult for the cleaners I have (too many) cats that are kept in separate small groups. The cleaning crew did not have to be told twice to close the doors to keep the cats separated, which is a big plus for me. The cleaning work itself: they were fairly thorough, cleaned what they said they would clean, and left the place looking great in under two hours. The second time they were here they were better about putting things back in their original places, something that has driven me crazy about other cleaners. The major issue I have with Dos Funny Frogs is the difference between the original estimate and the price they are now charging me. They caught my eye on Craigslist and offered the "5th cleaning free" if I signed up for regularly scheduled service - somthing that also appears on their website. After the initial cleaning - which was charged at exactly the estimated cost - they sent an invoice for the next cleaning for $20 more than estimated. After discussing this with the manager later, we agreed that the higher price was fair for the size of my house and the extra work that all the cat hair requires. Fair enough, but I didn't realize until later that they had reneged on the "5th cleaning free" deal and I had unwittingly agreed to it. That was either negligent or unethical. The estimate was also confusing, it had several different pricing plans that appeared to be in conflict - two different prices for the exact same service. Even after two phone calls it still isn't clear, but the upshot is that at first they'd offered the 5th cleaning for free, then at a discount, and then with no discount. According to the manager, they stopped offering the 5th "free" (or discounted) and instead are now averaging the cost of all 5. That still gives me a regular rate that is substantially higher than the original estimate. In addition, when I paid for my first cleaning, the invoice included a 3% "convenience fee" if I used a credit card. I paid by check, but I was still charged the extra 3%. I explicitly told them that I needed that refunded or at least deducted from the next invoice, and they did not do so, although I told them I would take it off the next invoice and did so without any problems (so far). Overall, it's a good cleaning service, their cleaning crews have (so far) had the same team leader each time, and the work is both good and quick. I am disappointed in what I see as inaccurate (if not deceptive) advertising, shaky accounting, and mediocre communication by the management. I do plan to look at comparable services, though.

The crew cleaned well and quickly. Some services that we requested were not performed, but we were not charged for them. We requested an estimate for carpet cleaning, which was never provided - we ended up going with a different company for that.

Generally I am pleased with the service. Definitely the owner and staff are always friendly and responsive. While there are a few things that are sometimes overlooked (like cobwebs), when I mention them, usually the matter is taken care of on the next visit. While there was a less satisfactory period that must have been growing pains awhile back, they are back on target as to arrival time and completeness of the work they perform.

We never established a set time on Saturdays. I asked him to commit to a specific time, but he had difficulty doing this. As a result, he would email me one or two days prior to the visit and tell me the time his crew could come which would sometimes be inconvenient to my schedule. As a result, I would have to reschedule my service. In turn, he would charge me at a higher rate because it was not his biweekly rate. In fact, one time he attempted to charge me the rate of the initial clean. Very often, I found Alex not to be credible in what he said or did. I'm not sure how he made it to the top of Angie's List. I caution prospective patrons to reconsider his services.

The first time they came the owner came also and talked with me. They said they would work with me on my needs. After they were done I had some concerns about the cleanliness of my home. They didn't do a very good job. They were rushing to get to another job. I called and they came back and did a good job. After a few months, they started to do a bad job again. They were not cleaning properly and leaving piles of dirt on the floor. I paid more for spring cleaning and they didn't do what they said they would do. They said I could get a free cleaning if I gave Angie's list a good report, but instead I fired them after the last cleaning. It ended up being a bad experience.

It was a good experience. I would recommend them to others.

They did an excellect job. They had 5 people come in and finished in about 1.5 hours. They went out of their way to be helpful. We will be using them in the future for regular jobs.

Overall, they were professional, on time, and cost less than the previous company we had, but they did a much better job. They were very friendly and easy to work with. The supervisor and Alex(the owner)both were really open to feed back and it was a pleasure to work with the whole crew. We have decided to use them on a bi-weekly basis(which by the way he gave us a great price for!).