Del-Val Rehab Specialist Inc

I live in a condo unit in Center City Philadelphia in loft and have been experiencing issues with windows not sliding up to open or not staying up. The original springs holding up the window panes were poor quality and needed to be replaced. This wasn't a job for one person as these are 10' windows. I spoke to the owner, Mark, and he indicated that this is a labor intensive job that will require four of his employees to come out and will spend roughly three hours doing the work. He stressed that four individuals need to come out because they need to remove the large window panes in order to remove/install springs. The work here was comprised of virtually all labor cost and very little from parts - the parts cost less than $100 for the springs. My wife went to the apartment to meet the workers the day of the service and she was met with only two workers who did the job in an one hour. The man hours turned out to be a third of what Mark had indicated it would take. So I was stuck paying roughly $515 for labor for the job of 2-3 man hours or $170/hr per contractor. I reached out to Mark express my concern, I barely got a hold of him on the phone and he said that he would work something out with me. Since then, he has not returned my phone calls and emails. I agreed to this project under the false pretense as the owner flat out lied to me about the project's scope and has since not had the decency to work this out with me.

fast quick and very efficient and professional

.When he replaced the spline it was not installed properly. Hence the screen detached and I needed him to return for a repair once again. The first repair was done on June 20, 2014 by mid July the screen became detached. I had spoken to him several times. He told me he was extremely busy. It was not until April 28, 2015 until he returned to do the repair. He charged me full price once again for replacing another whole screen.

They were great, and I am so pleased to have found an eco-friendly alternative to replacing these windows at a fraction of the cost. Mark came over to give the initial estimate. He was punctual, pleasant, and informative. He gave me a verbal estimate for the project, and was also willing to look at a few other windows that are candidates for future repair. I received a follow-up email with a written estimate shortly afterwards and decided to go ahead with the work, which Mark arranged promptly. On the scheduled day, Javier and his assistant arrived right on time. They were friendly, efficient, and neat, and finished the work in less time than Mark had predicted. Now that the weather is warmer, I've been raising and lowering the repaired windows frequently and they are functioning very well. The cost seems extremely reasonable given the improvement. I will definitely call Del-Val again!

unknown

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My tenant was home. Did not meet tech yet was informed they were early and completed the job in a short amount of time.

came out and gave an estimate, did the job, neighbor happy. was very hard to find a window company willing to do only one window, so I was quite relieved to find them. actually, my frustration finding a vendor for this job is what propted me to join angie's list.

I have talked with them on the phone several times over several weeks and have sent them pictures of the windows. I have double hung windows that are oversized. The windows are less than 10 years old but some of the pins that allow them to slide up and down and tilt are broken. They said they were coming out, then I never heard from them again.

After a bird crashed into our bow window we called a bunch of window companies and so many didn't respond or charged a high price. When we called Del Val Rehab, not only did someone actually call me back but they actually came out that day to give me a proper quote. Since they were so professional we ended up replacing an additional window. Thank you, Del Val!

I had 4 windows that have not been able to be opened properly for years. Several contractors had come out and all advised I would have to have the windows replaced. What a joke. Additionally, I had purchased some special solar screening to both diminish heat, as well as to better ensure child/dog safety (very, very thick). I was called the morning of the appointment to verify that we were ready to go. Javier and Jose arrived on time and went immediately to work. Simply put - the screens are in place, all windows are repaired. They themselves cleaned up any debris and handled disposal. Talk about impressive. Would I use them again. Really? Absolutely! By the way - the lowest quote I had ever received from "window" contractors was $7,000.00 for the "low" end.

Never returned my call.

prompt quote

As explained above, it went perfectly, start to finish.

We had a great experience with Del Val R.S. They responded quickly to our request, told us what the cost would be, and then finished the job faster than we expected. I highly recommend them. If you have a sliding screen door that is causing problems, I say, "call them."

they said they'd call me back in a week to schedule it, and I never heard from them again.

They were fine. They walked us through the first break to tape up cracked glass so safe for young kids until they could replace. Cleaned up totally. No problems.

I had many windows and doors contractors over, and all but one recommended replacing the troubled 3 windows and 4 doors, with estimates ranging in the 7-10K range. The Pella repair service estimated the cost of repairing the roll-up screen on its designer casement alone at $500; estimates for new front and back doors came in at 2-3K per door. The trouble was, I really like the doors and windows I had, if only they worked properly! I was almost resigned to having to shell out a lot to get the windows and doors replaced. The one exceptional contractor was a helpful replacement windows estimator, who said that if it were his home, he would get the old Andersen windows repaired, and recommended I contact Del Val. I did, spoke with Mark (very calm, casual, low-key, and friendly) who promised to send someone out to see what could be done with the Andersen windows. While he was there, I showed him the Pella; he said they also did doors. I contacted Mark for a doors estimate as well, and again, a different fellow came by to look them over, and I asked about another inside door I was having trouble with. After several days without estimates, I called, and soon received an estimate by e-mail attachment with about $700 for the windows, and roughly $1000 for all the doors ("due at completion"!), which I accepted verbally over the phone (he indicated that the window repair would require sending away for parts from Andersen). But then, I heard nothing from them for several weeks. At first, the firm seemed so casual, and difficult to contact (phone calls were answered only about half the time), I thought to myself, "Another unreliable contractor." As it turned out, boy was I wrong. Last Friday, getting antsy, I called Mark and asked what the story was, and had the necessary parts been ordered. Not only had they already been ordered, he told me: he had received notice that they had been shipped, and proposed doing it sometime this week. Then, yesterday (Monday) he called to say the parts had arrived, and the crew would be by today at 9:30am. A crew of two (father and son) arrived promptly as promised and said they would get working on the doors, beginning at the back, and his two cousins would be by in a few minutes to do the windows. They immediately set to work, and were completely polite, professional, and business-like, all four working hard all day until 4pm, without break (despite several offers, all they would accept from me was water). As I watched them work, it became clear they really know their business. As they finished a particular door or window, they showed me what had been done and asked me to try it. As I would notice little things, they would explain why it was that way. At several points, they explained it could be done several ways, and asked which I preferred. When I would notice something slightly bothersome (not necessarily part of what they had been contracted to do), they immediately set out fixing it, often coming up with creative solutions on the spot. When their repair, or the insulation, required work on the trim or surround, they custom cut the necessary wood to order on the spot, kept working it until it fit perfectly, and even painted it! As anyone who has tried can tell you, getting an old out-of-whack door, in an old frame, in an old house, to hang and function perfectly is no mean task, and the head door man was truly a master craftsman at work. Late in the afternoon, as I sat and watched him, I was impressed to see him try something, spot a problem, and set about solving it, again and again. What also impressed me was his attention to detail. My inner door in need of repair (a French door) had an original glass handle and an unusual plate, but unfortunately the latch no longer worked. When he did his inspection, he noted that it might be impossible to replace unless the equivalent could be found in an antique shop. When he showed up, he had evidently hunted for--and located--an almost identical replacement handle, lock, and plate. Without my asking, they moved whatever needed to be moved to do the job, and put it back when done, periodically cleaning up after themselves as they worked their way through the house. Just before they left an hour ago, I wrote them a check (my first payment to them) for the total cost: despite all the fine tuning they did, it was the exact estimate. I'm still sitting here, amazed at the job they did. My old double-paned Andersen windows are working like new. The Pella window now has a new screen. My four doors all work much better than they ever have. My space is exactly as it was, and totally clean. All the doors are now properly insulated, perfectly fitting, and smoothly operating, with new handles and locks. Going by the replacement estimates (7-10K), these guys saved me $5-8,000! And I have the doors and windows I want. This has been one of the most surprising and gratifying experiences I have had with a contractor. (Before they were recommended to me, I didn't realize that such a "repair" firm existed!) For years, I put off repairs because of really bad experiences with contractors. Now, thanks to Angies List (and a friend in real estate), I am catching up and am gradually compiling a very select list of contractors who can be counted on to do quality work at a reasonable price, who are reliable, do what they say, show up when they say they will, and who leave me with a satisfied feeling that I got more than my money's worth. (So far, it consists of a plumber, a roofer, an AC contractor, and a stucco man, with several other possibles pending.) Today it got an addition. Any problems with windows or doors in the future, I'm calling Del Val.

It was a great experience- the owner came out to do the estimate and was friendly and explained all of my options. A work team of three men came to do the replacements/repairs and were on time and very efficient and professional.

They were punctual and did a good job. They were excellent. I would recommend them to others. I would like to use them in future.

superb. Edgar is a quintessential pro.

All in all I had a very good experience. The only problem was that there was one window that they did not get to. So that never did get finished, but with what they did get done they did a very good job. I would recommend them to all my friends and my neighbors.

We had a broken section of a multi-paned bay window, and called Del Val for emergency service. Mark took the particulars and he and his team showed up in an hour. They removed the broken pieces from the window opening and cleaned the old caulking. They took measurements for a replacement window, which will have to be custom ordered due to size, window location and need for tempered glass. They installed a temporary plywood barrier in the opening, and sealed it. They scrupulously cleaned the ground/floor inside and out. They will be returning in about 10 days to install the new window.