Artisan Plumbing Heating & Contracting

Excellent. No criticism whatsoever.

I called Chuck and told him the problem. He set an appointment for the following day and called the next morning during the time that he said. He showed up on time...analyzed the problem...gave me options on how he could proceed depending on what he discovered after taking the faucet apart...quoted the price...and then commenced to fix the problem. It took him about two hours given the fact that he had to go and buy specific parts. I thought that the price was relatively high, but I appreciated his promptness and service.

Chuck Cohen took the time to inspect all the previous work, and explain potential problems and available options. He also did not try to "up-sell" me by suggesting more extensive services than were actually necessary. (As some other other plumbers I interviewed definitely tried to do.) He was personable, professional and punctual and completed the job the same day. He and his assistant also cleaned up the work area completely and disposed of old materials. I highly recommend him.

Plumber Chuck Cohen came to the home in relatively short notice to evaluate my situation and discovered my original toilet was of unusual specifications. A discontinued harder to find 10in model as opposed to the now standard 12in. He was able to locate a 10in model and install it in a short amount of time, making a potentially frustrating situation easiar to deal with. I'm very happy with the service and have already made plans for furture work to be performed.

We had a clogged drain and leaks around the seals of several of our toilets. We called Chuck and he responded right away. He scheduled to stop by during dinner time of the day I called, but he actually came by earlier between jobs just to see if it was something that he can do quickly, since we were in a situation where we couldn't use any of the toilets. But when he took a look at the problem, the job required heavier equipment then he had with him, so we scheduled for him to come back. However, after he left, I recalled that when I purchased the house, I had home warranty insurance for the house for the first year. So after I verified that the home warranty will cover the problem, I called Chuck back to apologize and to let him know. He was completely understanding. Since the work this time will (hopefully) be covered by the home warranty insurance and their contractor, I did not get to actually use Chuck this time. But, I really appreciated his quick response and his explanation when he was here and would happily use him in the future.

I got home from vacation and found a wet, water stain on my ceiling. I have had a leak there before and thought it was repaired (clearly not) but I thought it would be a quick job. When I called another plumber but he was not was not available to come out but offered to send a colleague and assured me he was a master plumber. Chuck arrived a few hours later. This "little" problem turned into a full two day job. A lot of my drain pipes needed to be replaced as well as the pan and drain under my water heater, and the floor in the laundry room (all on the 2nd floor of my house). Chuck explained everything that was going on, gave me options on what could be done as well as the pros & cons to each choice. He came originally on a Friday and it became clear that it would take at least two days to complete the work. I assumed he would not be back until Monday but he returned at noon on Saturday and stayed until 10:00 PM to complete the work. The water and air conditioner had to be turned off Friday afternoon but Chuck hooked them up temporarily so we would have hot water & could run the air overnight. Saturday, he cleaned up everything, including vacuuming the sawdust from having to replace the floor. When I mentioned I had notified my insurance company about the damage, he told me that I could give them his number if they had any questions about what he had done. On Monday, Rob called to make sure everything had gone well. I would recommend this company to anyone and will certainly call them again. (I have had a home warranty in the past and have not had to pay a plumber in a long time, the cost was $75/hour plus materials. I don't know what a typical rate is to really judge this).

It was around 5:00 PM on a Saturday afternoon when I discovered the problem and I knew immediately I did not have the tools or know-how to do the job myself. With the current heat wave I could not allow the air to be out in the house of an elderly woman. Chuck was willing to come over for this emergent situation which is why I rate him so highly.

I woke on a Sunday morning to discover that my kitchen sink had dropped out of the counter top. It was hanging by one bracket and a lot of putty. Not surprising, as I've come to realize there was some shoddy work done in this condo conversion, but that's another story. Anyway, I left a message with Artesian plumbing and received a call back from Chuck that evening. He came over the next day, which was a relief, because I was not looking forward to eating out every night until I could get a plumber over to the condo. Not surprisingly, it wasn't as easy as I thought it would be; Chuck had to drill new holes into the granite countertop while on his back and remove the old putty from the rim of the sink. But he got it done and I had a functioning kitchen sink that night. And I did not have to order Chinese takeout Monday night.

Excellent

This was a terrible experience. My wife is over 30 weeks pregnant and Mr. Cohen was informed of our urgent need for timely delivery at the outset in August 2007. One of his two workers quit after four weeks. The worker called me and stated he wasn't being paid. We traveled for two weeks in October to come home just to find he hadn't been to the house or made any progress. He was paid by check for all work and for all additional work including a new water heater and soil waste stack. The plumbing rough-in was acceptable but he had no right taking on a full remodel. He complained constantly of being sick. He brought his daughter and dog to the job site more than once. He asked for the final payment even though no finish work was done. I have over 100 photos of the damage and poor quality. The two contractors that have quoted finishing the job were both at $20,000 or basically starting over again. A law suit is pending. Better Business Bureau has this claim as well.

Chuck and his assistant Eric are two of the hardest working guys I've dealt with. They came to my house on short notice and fixed numerous plumbing issues resulting from a previous "hacker" contractor. Chuck takes time to make it perfect and has high standards when it comes to plumbing done right. While the other member may have had issues with making side deals with an employee, I found Chuck and his helper friendly, pointedly honest and willing to work late in to the night to get things done.

THE JOB WENT OVER SCHEDULE BECAUSE THEY KEPT FINDING 'PROBLEMS'', INCLUDING JOISTS, WHICH A STRUCTURAL ENGINEER DEEMED PERFECTLY FINE (WE LATER HIRED HIM FROM ANGIE'S LIST). EVEN THOUGH WE INSISTED THEY STAY WITHIN BUDGET OF ORIGINAL CONTRACT AND STOP INCREASING THE SCOPE OF THE JOB, ONE OF THE EMPLOYEES ''OFFERED'' TO WORK SATURDAY AND SUNDAY TO ''CATCH UP'' AND DO AT LEAST SOME OF THE EXTRAS THEY WERE SUGGESTING, SAYING THE OWNER'S QUOTE FOR THE ADDITIONAL RECOMMENDED WORK MAY HAVE BEEN EXCESSIVE. BASICALLY PLAYING GOOD COP, BAD COP. EMPLOYEE SAID HE WOULD NOT BILL THE OWNER FOR THOSE WEEKEND HOURS. OF COURSE, THE OWNER DID. THE END JOB WAS OVER BUDGET AND UNDER-DONE (THEY NEVER TILED OR HOOKED UP THE DISHWASHER). QUALITY, THE MAIN WASTE PLUMBING ITSELF WAS EXEMPLARY. THE PLYWOOD SUBFLOOR WAS NOT, THE SCREWS COMPLETELY MISSED THE JOISTS TO WHICH THE PLYWOOD WAS TO BE SCREWED. JUST HAVE THEM STICK TO PLUMBING & NOT DABBLE IN CARPENTRY OR MEDDLE IN ''STRUCTURAL PROBLEMS.