Arctic Fox Heating and Cooling

DO NOT USE THIS COMPANY! Initially, when I considered hiring this company, I was assured by Luis (the owner) that all documents were up-to-date and on file with L&I. Having been told that, I decided to hire them. I was instructed that funds would be needed on day one in order to purchase required supplies. It wasn't until after I paid that I learned their documents were not in order i.e., the insurance had lapsed which in turn is causing me delays and a lot of money. At first, I was told the insurance company did not submit the audit information to the city, so it seemed the company did not have insurance which means they are not authorized to work. The next day I was told there was a request put in place for emergency temporary business insurance which needed to be activated and submitted to the audit agency. A week later I contacted Luis, he said the insurance company was trying to expedite activating the new policy and once that was done, he would be able to update the information with the city within an hour. I asked Luis what compensation amount did he feel was fair since these delays are costing me a lot of money. He told me that he would have to get back with me on that. A few days later I received a call from Emmanuel, whom I've never spoken with much less heard of, telling me that he was a partner in the business that handled the administrative and financial duties. He told me that the inurance was active, they just needed to submit other documents i.e., worker's comp, tax returns etc., to the audit agency which takes time. He then began asking questions and wanting explanations that I had already spoken to Luis about. I did not feel comfortable speaking with someone I had never heard of, much less explaning business details. When he didn't receive the explanation he was looking for, he began explaining how the audit process worked. I told him that I did not need him to explain that to me, I just want to know what compensation they were offering. He told me there is nothing he could do; I would have to wait just like he has to wait and I was getting nothing from him. Fast forward a few more days, I contacted Luis for an update and he said he should be receiving the new policy number. After not hearing from Luis the rest of the week, I contacted him again asking for an update and he told me that he did not have reception because he was in the DR. A vacation, really?!? While I'm here losing money!! The next time I sent Luis a text asking for an update and was told he was currently on the phone with the insurance company trying to find out the status. I did not get a response that day or the next. The next few times I contacted him, it was the same story-still waiting on the policy number. All of the communication between Luis and I has been through text and I thought it was time to have an actual conversation so I sent a text to Luis asking him to have a phone conversation and that it was importatnt that we spoke. His response to my text was "Please text or send me an email going forward to communicate." This situation has been going on since March and it is now June and the required documentation has yet to be submitted. My next step will be contacting L&I to make sure this does not happen to anyone else. Bottom line, the company has cut off all verbal communication ,offered no type of compensatopn and left me in a bind. This company will cause you to waste time and spend more money than necessary.