AJ Appliance Inc

The technician arrived on time, was able to immediately assess the problem and quickly went about resolving the issue related to the washer. He was professional, courteous, friendly and knowledgeable. I will definitely be using AJ Appliance again.

It was GREAT. They tell you what the basic service charge will be when they schedule the visit. They were able to schedule me for 2 days later. They arrived in a timely way, fixed the problem, TOLD ME HOW TO AVOID THE PROBLEM IN THE FUTURE, cleaned up and were gone. They are professional and pleasant. In fact, they gave me a lead for a broken appliance that they do not fix. I will definitely use them again and have recommended them to others. This is our second visit and the experience was exactly the same as when they fixed our frig in June.

They are excellent. They are prompt and efficient, and it seems like their prices are reasonable. I have never really used anybody else for my appliance repairs but their prices seem reasonable.

Had a refrigerator go bad last night with about 140oz of breastmilk stored for my baby. Obviously something that needed to be dealt with fast. Called AJ's first thing in the morning, left a message, received a call back within 30 minutes. Had a tech in the area on another job. Service person arrived by 11am. Clean, knowledgeable, professional, courteous and prompt. He quickly diagnosed the problem and gave an estimate. Issue was fixed within 45 minutes. So far so good.I did feel it was a bit pricey. Replaced a fan motor which I priced same model on the internet for less than 20$. 45 minutes and 180$ later the issue was fixed. I feel that was a bit steep but it got the job done when I was in a bind.

technician arrived well within time frame - knew exactly what problem was - cleaned panel but said it might need to be replaced - offered to get price for replacement & also for entire new microwave - if the problem occurs again, I will be able to decide my best option - Michael was very nice & extremely professional - an overall good experience!!!

When I called AJ Appliances at 9am, I spoke to a very nice woman who I explained my problem to and she said that she would have to see which technician was available and call me back as to a time frame that afternoon. She called me back within 30 minutes and gave me a time frame of 2pm-5pm, also saying that someone would call me 20 minutes before arriving, so I could get home from work in time to open the door for the technician. She also explained the pricing strategy ($90 to come out and do an assessment but that $90 would also cover parts and labor and all work was covered with a 90 day guarantee). I got a call as stated (at 1:45) and the technician was at my door at 2:05pm. He was able to access the problem, fix it, and then explain to me what had happened within 30 minutes (20 minutes to fix and 10 minutes to explain and take care of the payment). They were really awesome and it saved me $1,500 in buying a new refridgerator!.

Responsive, showed up promptly, correctly diagnosed the dishwasher leak and provided a fix that has lasted for 4 years now.

Showed up on time. Worked quickly and efficiently. Got it done all in the same day. Price was reasonable. What else could we have asked for?

As always, they arrived on time and evaluated the problem quickly. We needed a part, which was available in a couple of days. As soon as it was it they came out and installed it. Friendly and professional service.

We have brand new tenants in our rental property in South Philly. We take pride in our property and work hard to find tenants who will take care of their new home. My husband and I spent quite a bit of time making sure the property was, clean, painted, and in general, wonderful, move-in condition. We found the perfect tenants. As Murphy's Law would have it, the tenants moved in and then we got the phone call that the washing machine wasn't working. Immediately I contacted the guy who takes care of our personal appliances to see if he was available to look at the machine. He said he didn't travel to South Philly. Not knowing where to go, I though Hmmm, I'll try that Angie's List that I've heard about. And so I did. I called AJ Appliances. We set up an appointment for the next day. The technician arrived on time evaluated the problem was confident he knew how to fix it but... where the machine was located was problematic. The technician was not able to pull the unit out as a window sill and floor trim interfered. My husband came down that night, removed the sill and trim. The technician returned the next morning to complete the repair. It was indeed the valve that he believed was the culprit. The tenants report that the machine is working beautifully. Thank you AJ Appliances and Thank you Angie's List

1. Call to get estimate: We called to get an estimate for the service provided. The lady who answered phone asked me to provide the brand, model number and serial number of the dryer, and put me on hold. She then told me that the total charge for doing the job is $85. We accepted the rate and scheduled a date. 2. Surprised charge on service date: The technician came on time and changed the opening direction of the dryer. But the cleaning job to clean the lint filter is not what I had expected that they would have tools to do a better job. But the technician did take out the part so that I can reach down to clean myself. While I was cleaning the filter itself, the technician answered my questions in regard to how to maintain the appliances. He is very knowledgeable. However, at the time of payment, he put down a charge of $110 plus tax instead of $85. He explained that $85 does not include any repair work, it is a standard service charge. I was surprised but feel that I should speak to the office directly to clarify on the over-charge. 3. Call to clarify the over-charge It was a different person who answered phone when I called back. He said the $85 is a standard service charge for the service area, it covers only the technician come out to give an estimate of the job, they never give estimate over the phone because they do not know exactly how much the charge is until they see the job. When I mentioned that we've seen lower fees on Angie's List site for their services, he said they just raised rates last week. I wish they have explained how they charge when we first called. We would have had a chance to decide if we want to use their service. We are very displeased with the inconsistency between their estimate and the actual charge. Conclusion We view our overall experience with this service provider as C. Although they are responsive and punctual, and their technician is very knowledgeable, their inconsistency in pricing estimate and actual charge affect adversely on their service quality and professionalism.

Arrived on time. Couldn't fix it on 1st visit, had to order parts. Parts were replaced , diswasher fixed. Did not clean up after themselves.

This company was simply great to deal with from every contact. They were able to have an appointment time that worked for me. They called the morning of and said the driver might be early but unfortunately I was unable to be home at that time. They called back later saying they were able to adjust the technicians schedule and he'd be able to come later. This wasn't easy for them either because they did have someone call out. The tecnician came and in a matter of no time knew EXACTLY what the problem was and fixed it. The best part was it did not involve any parts needing to be replaced so you can certainly rely on them from an honesty perspective. I was planning on at least $200 or more to fix it. I had the same exact problem before but unfortunately I had another company come out and they told me it was the motherboard and it needed to be replaced...I wish I remember who that was. Anyway, the final point I'd like to make was the technician himself. He was SO KNOWLEDGEABLE it was scary. He explained so much about the washer and how it actually works and what to do from a maintenance stand point to make sure I avoid problems in the future. He wasnt rushed and didn't just come in, do the job and leave. I really appreciated that and I highly recommend this place.

The company was punctual, responsive, and professional. The price was fair. I was satisfied with the quality of work performed.

They've been reliable and they make arrangments to accommodate my schedule.

My elderly freezer was accumulating frost too quickly. My oven was not holding the correct temperature. I called this company and they were able to schedule me for repairs quickly. In both instances the repairman was on time, worked quickly and explained the problem with each appliance. I'm very happy with this company and happy that I can eke out a few more years with both appliances. I will call them for any appliance repairs in the future.

They were very easy to work with and everything went well! They came out to take a look and had to order the part. They kept in touch with me to let me know when they would be getting the part and when they would be back to install it. Their prices were cheaper than most. They came when they were supposed to, they were very clean and very thorough.

I will definitely use AJ Appliance in the future and recommend them highly to others. With their skill and outstanding sense of customer service, they clearly know how to run a business.

It went totally smoothly. I called and asked for Michael, who had made a previous repair on the same machine 18 months ago to replace a leaking aerator. Our Maytag is over 30 years old, and these were the first problems we've had with it. I requested a specific day/time also, and they could accommodate all of that. Michael showed up on time, diagnosed the source of the leak in 10 minutes, and said he'd need to order the part and install it on a second visit, but that would not increase the charge. The next day, I received a call that he had the part and so I scheduled a second visit, and again AJ could accommodate my preferred day/time window. Michael showed up early (they had called in advance to confirm) and installed the part in about 15 minutes. As a service person, Michael has just the right blend of total professionalism coupled with enthusiastic friendliness. I will definitely use AJ again and recommend them highly.

They serviced our furnace for the season. I would give them an A plus. And would use them again in the future.

They fixed the issue, they created.

No problem. The service tech arrived during the window of time. He had experience with DCS ranges, even old ones like ours. Although the problem only required the replacement of a single part, it required taking the oven apart. Its more than anyone without some experience should undertake. The entire repair took a little over one hour, mostly due to the time required to reach the part and put the oven back together. The service tech was professional and polite and the cost was reasonable. I also appreciate the fact that AJ is in the city and didn't hesitate to come to my address. I like spending my money with local businesses, and the first two repair services declined the work saying they only do work in the suburbs.

Went very well; quick, price was actually about 1/2 what was quoted, which was appreciated. They did not try to sell me anything else. My only gripe is that they call you the day of the appointment to define the 3-hour window in which they'll arrive. This pretty much requires the customer to take a full day off of work. Would be great if they could provide the 3-hour window a day or two in advance.

They came to look at everything and gave me pricing and they came out to fix the items. They were honest. They were just great. The service mans name was Carmen and he was wonderful. The prices were reasonable and completed everything in a satisfactory way. I have refered them to friends and family as well.

I called. They showed up. On time. They found the problem right away.