AIRS APPLIANCES

id IThe diswasher I was interested in apparently was discontinued. I told Marven that I had seen mention of that fact on the internet. He felt he could still find one for me. Over the space of 3 weeks I attempted to reach Marven by phone to find out the status. Not one of my phone calls was returned. I went into the store and was told that he had called me that morning to tell me that he could not get the dishwasher but that the company had made a replacement. I was going away for two weeks and said I would be in touch when I returned to find out if indeed there was a replacement. Marven was aware that I did not have a functioning dishwasher and wanted one as soon as possible. When I returned I again called the store and again after three more unanswered phone calls to find out the status I went in to the store and requested my deposit back. He did return my deposit said he was sorry it didn't work out. I find that a return call would have been only common decency. I will not recommend this store to any one else and I will make sure that every one in my condo building will be aware of the lack of courtesy I experienced.

They had to hoist it over a ledge because they couldn't get it down the steps. When they were finished they cheered. I plan on using them for all of my appliances that need replacing (my washer and dryer are on the third floor)..

I was very impressed by their knowledge and support in seeing that everything went smoothly. They were very professional and the items they installed work really well.

Airs really knows it's products and they carry quality appliances. Salespeople are willing to spend time with customers to choose the right appliance for the individual need. Initial delivery and installation was very good. The crew was punctual, polite, and efficient. They were also willing to work in difficult spaces. The crew also took time to instruct me on the use of the appliances. The crew also identified a dent in the dryer and the salesman correctly counseled me to return it. I had asked the crew to bring back longer water hoses when the returned to change-out the dryer. There was a misunderstanding about the appointment time for the dryer change-out - I am not ascribing blame on anyone. However, when the crew did finally get back around to changing out the dryer, they forgot the longer water hoses. Instead I had to contact a separate appliance service dealer or pay Airs to return with the longer hoses.

WE'VE ORDERED APPLIANCES FROM OTHER STORES IN THE AREA, AND THE DELIVERY TRUCK CAME BY, THE GUYS TOOK ONE LOOK AT THE STAIRCASE, AND SAID NO WAY. POINT IS, IT'S NOT A TRIVIAL DELIVERY. AIRS WAS AMAZING. THEY FIRST CAME OUT TO PERFORM A SURVEY TO RECOMMEND WHICH APPLIANCES WOULD OR WOULD NOT FIT. WE CHOSE FROM THEIR LIST. THE GUYS SWEATED FOR **3 HOURS** TAKING APART BOTH WASHER/DRYER, SQUEEZING THEM DOWN THE STAIRS, ASSEMBLING THEM, HOOKING EVERYTHING UP, AND HAULING AWAY OLD ONES. THEY CAME THROUGH WHERE OTHERS GAVE UP. IF YOU NEED SOMEONE WHO WILL BOTHER TO DO MORE THAN JUST A QUICK DRIVE-BY DROP-OFF OF YOUR APPLIANCES, AIRS IS YOUR CHOICE.