Link Performance

Had to call Joe a couple of times to finish the initial estimate, but this was the only minor glitch in an otherwise great job. Joe explained the system options to me clearly and made recommendations supported by good reasoning. He was also willing to look into a couple of options from my research. He and his son performed the work when promised and performed a clean, professional install using good quality copper pipes and other materials. After providing an estimate for the job, he determined that a different location would be better for the system and better aesthetically for my house. This location cost him significant extra time and materials, but he used the new location and stuck to the original estimate without any complaint.

I cannot believ how well this all went. He and his son were very professional and personable. They worked the entire time with only one lunch. They never just stood around talking or goofin off... as I said, very professional. Since this is a pretty big investment, I had a lot of questions which he answered without skipping a beat. He never showed any signs of being disturbed when I asked him, "what is that?" or "what refrigerant are you using?" etc. He tested and tested again to make sure things were working properly, which they were. These are true craftsmen who take pride in the work they do, not just a couple of guys doing a job. I highly recommend them and would use them in a heart beat.

Our 30 year old furnace's heat exchanger cracked and started leaking exhaust into the house. We interviewed 5 different contractors and Links gave us the best price for an equivalent system. Joe was also the only provider who bothered to actually calculate our needs for the system. Everyone else was content to simply replace the 85k BTU system we had. Turns out that we don't need anywhere close to that size and the old system was oversized because of its inefficiency. All work was done when specified although it did take 3 days instead of the originally quoted two due to the inevitable unforeseen details. Everything was installed very professionally and cleanly.