Epic Construction Services LLC

Rick at Epic took our deposit money and guaranteed a max amount would be withheld if we backed out our project. After receiving a quote that was $70k over our budget, which he said he could work within our budget and would not provide a quote without deposit, we decided to back out. During the whole process Epic cancelled or rescheduled meetings at the last minute several times and was overall unresponsive. Epic the billed us double what they initially said would be the max. After much discussion they finally agreed to honor the original agreement. Since then, they have not sent any additional refund that was agreed upon and have stopped responding to communication. This was our first experience with a home builder and the worst experience I’ve had with any vendor of any kind. There are plenty of builder options, STAY AWAY FROM EPIC!!!

It’s been over a year since Epic construction and Rick Steele abandoned my project and I had to complete it on my own by paying extra to have it done. They came recommended by an architect I hired to do the design for finishing a basement. Even though he was referred by the architect, right before the project was to begin he suggested we let go of the architect because he would get in the way. The architect did repeat himself a lot and meetings were long because of him and rick Steele promised to “personally” oversee the project so I don’t need the architect to do it. So we let the architect go. He also told us we didn’t need permits as we were not doing any structural changes. I believe 100% we needed permits but this was another way for him to do things subpar and get away with it. The project was supposed to take 3 month. It was 6 months into project when they left uncompleted. They were doing the bathroom tile and the tiles were not flush and it looked like the work of a 2 yr old. They agreed to reorder tiles and finish but they never did. I had to purchase the tile again, pay someone to take down old tile and redo work. They did not put hand rail in going down the stairs, no foot rails at the bar. I used 2 different wallpapers for the basement and they flip flopped them on wrong area and they had to be stripped off and ordered agin. The one wallpaper was on back order so when they left the project, I had to order the paper myself and pay someone to put it up. The bathroom door handles were installed with the lock on outside. The mural was put up in gym wrinkled. I ordered pendent lighting from a company in California and they blew them out while installing and frayed the wires so bad, not repairable and I had to pay to ship them back to be told they are not fixable and get new pendants and I hired an electrician when the left to install them. They also got rid of an outlet and covered it with wall paper. They ordered the wrong ceiling tiles and tried to convince me it was the exact one that I was holding a sample for.I showed them that this looks nothing like the sample, they said it was because the sample is smaller scale. I turned over a ceiling tile and showed them the numbers don’t match with the sample. I had to go to a local store that had the ceiling tile displayed in their showroom, borrow it from them and show epic construction that we had the wrong tiles. They said those tiles are too deep and we don’t have enough space but they spent weeks arguing with me that the ones they placed were the ones I ordered. They are crooked. They hire very young workers and I’m not sure if they are part of a votech program. we were out of town for 10 days towards end of project when our HVAC guy informed us that the architect we let go 6 months previous came over and checked out the basement while we were gone. When we asked Rick about it, he said he told him he could go. I gave rick access to my home to finish the work while were gone and not to have people come by to check it out.This project was an absolute disappointment with absolutely no deadlines met and the job was not even finished. I paid for an architect, the HVAC portion of project, the granite and still paid him over $100k for a basement project. Complete scammer. This will catch up to him even though his wife is an attorney.

I was pleased with the level of professionalism. Matt, supervisor, was on site each day to ensure quality. They worked each day until project was completed. They arrived on time and did quality work.

Professional salesperson came. I prefer talking to the one doing the work. In the end I had no information so I am still looking for someone with a vision, and someone that can say " if you go with this option a ballpark price will be $xxxx". I get a little nervous when they will not give you anything because that usually means they want to gouge you. I put "yes" that I would hire, but really I could not hire without more information, or an estimate, or something. Guess I would have to hire an architect before asking these guys for an estimate.

Workers arrived as scheduled. They continued daily until the job was complete. They removed all refuse and they did an amazingly good job. I am very pleased with the results.

-Obtaining estimate & communications were poor - frustrating experience. -Once work was started it was done timely & well.

They were very friendly people to deal with.

Our contractor was WONDERFUL!! Jason listened to our every need and handled it with great professionalism.

Rick kept in touch with me throughout the entire process and even went above and beyond my expectations when helping me deal with the insurance company. I had Epic tear off my old roof and siding due to hail damage and he made the process less painful. The men on site were very respectful of my sleep, (I work night shift), and they called when it was convienent for me. If they knew I was sleeping, they were extremely flexible with corresponding via email. The lines of communication seemed like they were always open to me and Rick took the time to make me feel like my project was more than just a job to him. I will definitely be using these guys again in the future.

Flooring: I had picked out all the material needed for this kitchen remodel. I chose vinyl flooring for the flooring as I have four little dogs and I wanted vinyl for oblivious reasons. Lowes project coordinator called Rick Steel to tell him it was a go. He expressed displeasure with my choice of flooring material. He said the seams would fall at the wrong place in the kitchen. It was Rick who highly recommended the wood flooring. I voiced my concern about the dogs and he assured me that the joints would be so tight the urine would not be a problem. He also informed me that he was doing this work for twenty years and knew what he was talking about. I agreed, based on his expertise. Rick, the PC and I met at my house to do a moisture meter reading. He did a couple of places and said it was 13%, the highest recommended by the flooring manufacturer. I asked what about in August when the humidity was high? He said they would put a vapor barrier down and there would not be a problem.. Once again I thought he knew more than me. Rick states that he only installed this flooring one time. Mark Wagner the gentleman who actually installed the flooring would tell a different story. Mark was finishing up the floor when I stopped in and the floor looked beautiful. He said here's two full boxes of flooring that I didn't need so you can take them back to Lowes. (You take unused material back and they give you your money back) these boxes are very long and very heavy so I would have to get someone to load them into my car.. A day or so later they were no longer in my house. I thought perhaps Rick hauled them into Lowes for me. I called the PC and she said, no he didn't bring them in but she would call him and find out what he did with them. Rick told her that they were scrap wood and he threw them out. Funny they weren't in the dumpster. Later that day I walked across my new flooring and my sock snagged on the floor. Closer inspection, the whole floor had chips out of the finish. I called Lowes, they called Rick . He showed up and said the flooring was totally unacceptable. Why he was going straight to Lowes to order new flooring. He told the PCI what happened and she told him he would have to buy ten boxes of flooring.... Er. No he only needed eight as he just happened to find two boxes in his warehouse. Hmmmm slightly transparent? These boxes cost me 180.00 apiece. The first floor had to be ripped up and now they decide to glue the glue down. They glued down a section and quit for the day. The next day the flooring buckle and that also had to be ripped up. So now Mark rents a different tool and this time the flooring goes down and now it's good. Well it was good until I did a load of dishes in the dishwasher. Epic hooked it up wrong and water flooded about a third of the flooring which of course it buckled once again.And to think I was concerned about a little puddle of pee. So now that section of floor has to be ripped up and now the sub floor also has to dry out. The island had to be moved again as water had gotten under that also. By this time I had had it with Rick Steel and Epic cons. We had a meeting in June 2013. ANDY, Lowes store manager was here, Barb from install sales, the PC! Myself a friend of mine, Rick and Roger. Rick did admit to all in the room that he did take the copper wiring, but that it was coated and not worth anything so he threw it out. I told ANDY thatRick was not welcomed in my home. He lied and helped himself to items that were not his. Never a good thing for a contractor who has access to your home. I know nothing about Ricks measurements concerning the space between and counters and the island. I have a refrigerator with the freezer on the bottom and it was so close to the island that I couldn't open it all the way. Lowes PC pointed this out to Rick but he refused to correct his mistake. Install sales were here one day for another problem they were addressing and they saw the paint on the lights. They were NOT cheap light bulbs. They were the ones that came with the kitchen. They made a special trip out the next day and brought me a new box of flood lights. Light over the table.. Rick placed the light at the head of the table. Again PC pointed out his mistake and he said that it was in the wrong place because I got a new table. What? And again he refused to correct this error. He talks a lot about how much they took pride in their work and that I would never be happy... The end result speaks volumes. I was so happy and excited to do this project. Rick you took my dream and made it into a nightmare and if this was your intend, CONGRADUATIONS. YOU HAVE SUCCEEDED.. I knew your didn't care for LOwes and bad mouthed them a lot, but you didn't hurt them, you only hurt me. I never got to throw my kitchen warming party, but what I am going to do is throw some remodeling parties and that way anyone who is interested in seeing the quality of your work may come and see for themselves.

Roger Removed old Bathroom Shower, toilet, vanity Sinc and Floor, he installed new floor, insulation, Shower, tile, toilet, Vanity sink, exhaust fan and medicine Cabinet, Painted and installed moulding.

Workers were prompt, friendly, and professional. Their work went quickly and cleanup was great!

I contacted the individual and left voice message with my phone number requesting a call back and no one ever contacted me. I don't remember the date I contacted them.

They built a beautiful deck for me using pressure treated wood. However, it was not painted or stained and I just learned from Knobel's Lumber, which is where they bought this pressure treated lumber, that you cannot paint this type of wood yet. I also found this information out on a website; so please check this out before you have this type of wood installed on a deck at your home! **My only complaint with this company is that I asked for the plans for my deck prior to doing the work & was told that their computer was down & they didn't know when they would be able to provide this for me. I opted for them to begin the work WITHOUT THE PLANS; something I should not have done!** However, their work was impeccable. They arrived promptly and cleaned up every day. Matt and his three workers were congenial, very skilled and professional. I have had many complements from my neighbors about my deck and I am very pleased with their work! I would definitely recommend them again for any project you have with your home but make absolutely sure that you get a copy of the plans prior to them doing the work!

I called to get an estimate on 3 small jobs. The main one was to check the roof to see if the flashing around the chimneys needed repaired. There was evidence of previous water damage. the second was to replace a tub with a shower stall. and the third was to put an opening in a support wall. As far as the roof is concerned, their estimator showed up in dress clothes with no ladders. When I commented that he didn't look prepared to climb on a roof I was informed they check all their roofs by satellite. With the tub, I was told that a 60" tub was a custom size, when you can buy them in stock from any supplier. With the support wall I was told any wall can be replaced with a header. While this is technically correct, I was more interested in my particular wall. A couple of pictures were taken on an IPhone and I was told I would receive an estimate by email in a few days. Over a week has passed and still nothing. I guess they aren't interested in new customers or small jobs. maybe the next company will have better customer service.

They arrived when they said they would and cleaned up afterwards. Steve was very helpful and answered all my questions. They were efficient and did a couple extra repairs at no charge. (remove a satellite dish and wiring that went with it). I highly recommend this company as the workmanship seemed to be very good. They would ask questions as the house had some quirkiness about it. The guys were great. They answered all my questions fully. We asked for a warranty that would transfer to a new owner but still waiting to hear back from Rick.

The work was exceptional. There was a significant structural integrity issue in which the builder had left huge gaps in the weight bearing beam. This was addressed with a minimal additional cost. Floors were replaced and they are gorgeous! These guys showed up every day at 6:45 and worked through until 4:30 or 5:00 pm, always cleaning up and figuring out ways to make the process less intrusive. They were polite and courteous. My father and mother live with me, and this team was always offering to assist my elderly father with some task or activity that he had taken on. My supplier, Lowes, had failed to take care of some important steps along the way, and this very professional crew took it in their stride and addressed the lapses . They were attentive to details. At one point in became clear that the wrong gas cook time was ready for installation. Matt came to me and advised me that he thought it was wrong...good catch, because I would have been very unhappy with the other cooktop. Each step of the way, the team stopped to make sure that I was happy with the work and made corrections if there was a need (very little need!). When I was away, I even received pictures of the work. I have been so happy with the work that these guys have done, that I had them back to do some additional work including a huge painting job. Steve was awesome! As always, pleasant, courteous, respectful, and detailed. Epic is the best and I will call on them again!

They were on time on the day agreed upon. The job site was cleaned after each work day. It did take one more week than expected.

Where to start.? The wood floor was actually installed four times and it has to be pulled up as it is starting to buckle again...they installed the island too close to the counters,,,that had to be moved.....the dining room light was to be centered over the table. And it was placed at the head of the table..Mr Steeles answer to that incorrect placement 'twas that I got a new table...and that's why the lights were wrong,,no new table. He made another mistake.. They installed canned lights put the light bulbs in and then proceeded. To paint the ceiling light bulbs and all. Their painting job was sloppy with paint spatter on the wood floor. They painted the walls but not very well as you could see drywall peeping thru. I asked them for a second coat and was told that it would not make any difference. I insisted, they did and the walls looked better. The trim work was sloppy. At some places the trim was not even nailed to the wall.. They also told me that it was wood and even if they nailed it it would still pop out..I told them to nail anyway. They hooked up my dishwasher and it leaked all over the floor, I called Lowes , they came out and said it should be okay. I did another load of dished and ended up with more water on the floor..and that meant that the floor had to be pulled up again as it warped pretty bad. I have a propane stove. Best buys said the conversion kit was attached to the back of the stove. Epic hooked up my stove told me I was good to go and when I went to use it the flame was pretty high....guess what? They lost the kit and decided they didn't need it., they had to bring my refrigerator into the kitchen from the porch and to do so they had to take my front door off....somehow my new front door got all kinds of nicks in it, my refrigerator received a six inch glash on the side,, the installation of the cabinets was a joke as the measurements were off and they were hung uneven to the windows. Some of the moulding were missing and some were cut short and put up anyway. Between 300 to 400 dollars worth of copper wiring was stripped out of a electric box that they had no business being in and Mr. Steele did admit to taking it but said it wasn't worth anything as it was coated so he threw it out. The man also stole building supplies from me. I don't even want to think about all the drywall dust tracked all over the rest of the house. The closet doors were installed backward. And the paint on the doors was pretty bad. I paid them extra money to square up the room and the ceiling is off ....a half inch in less than three feet. So I paid extra money for them to take down an even ceiling and put up an uneven one... And I am sure I have forgotten something or other. So this is why I would NEVER recommend this company to anyone. Oh yea, they build the pantry and they installed the supports in thewrong placed and now the shelfs are sagging.... They pretty much made a mess of everything.

He returned my call promptly and said he would be here the next day to estimate the job. That was a week ago. I never heard from him again.

The workers had some delay, weather was partly to blame. The quality of work was good.

Smooth as silk... they called before they showed-up, were here when they said they would be, they were clean and courteous, finished their work quickly and didn't leave a mess behind. Most importantly, it was done right and the cost wasn't out of line at all. If you want it done right and done once, these are the people you call.

To update my previous feedback for Epic Construction. The grades I listed are based off of the phone call I received. The previous feedback was based off of not hearing from Epic Construction for a period of about two months after our first meeting. Rick called me very apologetic for misunderstanding what our expectations were. We were able to effectively communicate with each other and have a confirmed date set for the next steps in our process. I would like to say Rick was very professional, apologetic, and took the feedback to heart while we spoke on the phone. I'm not looking for something to be done in a week/or a month/ or this summer as I know the company is very busy, all I ask is that we are kept in the loop along the way either by a quick phone call or even email. Thank you for reaching out to me and hopefully we can move forward with the project. Anthony

Contacted Epic Construction in May 2013 to schedule an appt. I took a day off work for this meeting only to find out they had "scheduled" the wrong date. We set up for a 2nd apt which Rick and his partner did show up for. They did a thorough walkthrough of the home, we shared ideas and we were promised two different examples to be sent by email of what they had in mind for us. We were looking for a bathroom remodel and putting an addition onto our home. We never received a call back, it is now July 19th 2013. We were told they could put together their ideas very quickly using a computer program they have and will send to us. I contacted Rick roughly 3-4 weeks ago to ask if he had sent us anything yet incase I missed it in my email. He said he had not that he was busy but would get something to us soon. Again I have had no contact from his since our visit, and have not received any emails. Very poor communication from this business. It's unfortunate because the work they do from their website looks great, but I can no longer count on them and have contacted other contractors for the remodel/addition.

Showed up at my house to talk about a kitchen renovation. When I asked about a ballpark figure for doing my kitchen, he gave me a price of $35, 000. I said I thought they was high and I have not heard from him since.