Signature Touch Concierge & Lifestyle Management

In my opinion she is a criminal and the police did speak with her this morning. She is lying to the police. I will never do business with her again. A major problem is that she has some of my personal documents in her possession that she has been refusing to give back over the past few weeks. She is absolutely refusing to cooperate and return my documents. I am trying to protect other potential customers. Do not do business with this person.

Teresa and her service are incredible. There was a great deal of disorganization in my life and in my home, and Teresa's work has been nothing short of amazing. She has done everything from help get my closets, and various aspects of my life organized, to taking care of shopping, light cooking, light cleaning, laundry, contractor hiring and oversight, taking care of various aspects of my home and getting it in good shape. She and her service can do just about anything related to helping a busy professional like myself to stay organized and take care of details involved in maintaining a home. In addition, she stepped in and helped by brother, who is a teacher in a new and very challenging and demanding school, by providing "lifesaving" assistance in supporting with planning, grades, classroom setup, etc. Teresa's work excels in every way. She is very detail-oriented, fast, and she excels at virtually every task she performs. She is nothing short of amazing! All in all Teresa / Signature Touch provides a fantastic service; she is friendly, professional, and can tackle a wide range of tasks and executes them in an excellent manner. Very highly recommended!

Teresa is the best house manager I ever had during the last 12 years. Teresa is a very pleasant person, dependable, trustworthy (she uses my credit card account for errand purchases), hard working, punctual and very well organized. She learns exceptionally fast and remembers all the little details she is being told. I can highly recommend her for any job related to household tasks, secretarial services, errands etc.

I talked to several services before hiring Teresa. The first day, when there was outside work and heavy lifting, Teresa brought a heper. They first cleaned out my back shed which hasn't been touched in years. Got rid of lots of boxes and old equipment that didn't work or that I didn't use. After that, they came inside and took all of my Chritsmas decorations from the basement to the attic--carried large containers up the attic ladder. They continued in the basement for another two hours and were able to get rid of things I didn't need or want---they either put stuff out on the curb for trash pickup the next morning, or took it to a thrift shop on their way home. The next visit, Teresa came alone and proceeded to clean out and organize a linen closet, an entryway closet, a bedroom closet and then all of the dressers and drawers in the guest room and master bedroom. The third visit, Teresa brought James again and they stopped at Lowe's to pick up shelving that I had ordered, brought it here, assembled the shelves and rearraned the basement (laundry/furnace/wine room). They moved all of my wines and kept them in order. I was very happy with the work they did and all that they accomplished. I hope to use them again soon.

The services started out on a positive note and she . Part of the services was to organize and that were I started to become disappointed. Organization to them was shoving items in drawers and not knowing fine clothing items from items that just needed to be washed. The responsibility of laundry was Theresa Butteroff and she and her staff do not know what needs to be washed from dry cleaning as a result I had towels and pj's in the dry cleaning which when I went to pick up my dry cleaning that she and her husband dropped off my bill was $700.00. I let this go and decided that I would take care of drop off ,which I did .only allowing them to take clothes that I approved since they obviously did not know the difference. In addition Ms. Butteroff the owner of this company was constantly asking for money before the money was due. I was paying this company in and around 2 to 3 thousand dollars a month. They over charged for cleaning at $220.00 which is ridiculous she brought the price down after I complained. In May my sons were in a terrible auto accident and this is where I began to see me being taken advantage of ,my plate was full and Ms.Butteroff started over charging me for services and constantly nagging me for money because of her personal circumstances which brought me to June, I paid Ms. Butteroff over 2000,00 for her package of services, plus extras so closer to 3,000.00 the first week of June, after I paid her that money for the June package she began asking if I could pay her early for July . This went on almost everyday even over the weekend. I gave in and paid her half of July on June 20th only to have her start pressuring me again stating so many reasons from her car broke down to her accountant was going on vacation. I could not take the constant nagging for money so I dismissed Ms.Butteroff while she still had be paid for July. Ms. Butteroff will not refund my money. In short I found this company unprofessional and if this was a situation where an elderly person who could not protect themselves I'd be afraid for them. I would like my refund of welland quot; overand quot; 1,500.00. Update 7/15/12: STAY AWAY FROM THIS COMPANY THEY STEAL AND THEY MISREPRESENT THEIR SERVICES!