Cooper Mechanical

I went to the shop twice before the project with specifications & pictures of the pipes & type of connectors & flex pipe needed. The tech came w/o the required flex pipes & then wanted to drive back to the shop to "see what they have" while I am paying $100+/hour for his time. I said to CALL THE SHOP. He then went into his van & I had to go out to him 15 minutes later to what is taking so long. He said the shop did not have the flex pipe & I told him just to do the valves & male connector & I would get the flex pipe from another plumbing supply & connect it myself. It took him some more tome to find the parts & overall it took TWO HOURS to do a 1/2 hour job. I wasted two trips to the shop before the tech came out just to avoid what happened. Horrible experience & real attempts to drag out the service time to pump up the bill. Also parts pricing is crazy. Over $109 for just two ball valves for 3/4 pipe? They are available from Amazon for $20 each & $30 each at any plumbing supply house. Horrible experience. One of the worst I've ever had with a company doing business with the public.