Russell Roofing Company Inc

Russell provided an estimate for $69,000. I had the job done by Global Home Improvement for $34,000. The job that Global did was excellent, and was a better job than I was quoted by Russell. Russell had quoted using a membrane for my internal gutters, and Global used stainless steel. Global included blown-in insulation and a complete rebuilding of the intenal gutter system. Russell was vastly overpriced. This update is from November 11, 2015, to comment on the company response below. Global replaced the front and back built-in gutters IN THEIR ENTIRETY. The stainless steel pans are in excellent condition, as is the entire roof. I cannot say enough about how great Global was. Russell Roofing was simply overpriced and could not have done the quality job that Global did.

I have had a very positive experience with Russell Roofing. Very impressed with them. From the moment I called their offices, the receptionist was very nice and helpful. They were able to send someone right away to get me a quote. Sandy came exactly on time ... extremely punctual. He was very professional, knowledgeable, llstened to the concerns we had with our gutters. He was really great. I was very impressed. He emailed us a quote that same day. I have nothing bad to say about them or our experience. At this time we were still getting other quotes, but if all else being equal and other quotes will come out comparable, we would go with Russell Roofing. Very happy with the initial experience and interactions.

This is an excellent company, not cheap, but you get what you pay for.Showed up on time, cleaned up every day, showed me before & after patios.

More expensive than other bids for the roof, but I am very happy with my new roof from Russell Roofing. My new roof has a 50-year warranty and I know it was put on right. Very good customer service team and I felt informed about the whole process. I tend to worry about having work done on my house, so I was happy to have everything explained to me and get a detailed scope of work proposal. Work supervisors took the time to visit the job afterwards and do final adjustments to the gutters.

Did not contract them due to estimate being too high.

Russell roofing is very expensive, but if you are plannng to stay in your home and you can afford it, it is worth it. The work is done by hand and the material is top quality. They were very careful with the rest of my property. The roof look great. I have had many compliments on it. I would recommend them.

The agent for the company was on time for the appointment as well as knowledgeable and professional. He did a thorough review of the areas / work involved. The estimate was returned in a timely manner but did not include one important aspect of the work requested. Most problematic was the dollar amount quoted. It was double (give or take 3% - 4%) that of the other three quotes we received, including the company that did the work.

Bill and his colleague showed up on schedule, called beforehand, completed the work in a clean and well organized fashion.

We have used Russell Roofing in past and find them very good.

Frank, Tracy and Gary were wonderful, kind, polite. Worked non-stop. All work was perfect. Best contractors we ever had.

They came and looked at the roof. They came back with a written estimate, samples/colors and insurance, references etc. They took a deposit on a credit card, if fact you could pay the whole thing on your credit card. it was broken into three payments. There was a foreman there every day and the person I did the agreement with came quite often and called to make sure everything went well. They cleaned up every day and left things neat on the weekend. On the final day, we did a walk around the entire yard and they vacuumed the attic. I sent in my final payment a week later, since everthing went well.

Russell Roofing was great. They came on time, were courteous and professional and performed services flawlessly.

My husband and I went to Angie's List to find a reputable roofer. We were aware of several companies that have done work in our area. We called 3, one of which was Russell for an estimate. One never called back, two gave estimates. Russell responded promptly and answered our preliminary questions on the phone before sending someone out to examine our house. We hadn't had a new roof done in almost twenty years and we have a large three story house. Sandy blew off some shingles and we knew we couldn't put it off any longer. Their representative came when promised and walked us through the process. Everything that he discussed proved to be very accurate and was not played to squeeze more money from us. When a change had to be made for the flashing to comply with the manufacturer guarantee, he upgraded the flashing without charging us more. Russell gave us time to absorb the cost (much different than 20 years ago as is all costs) without being intrusive. When we made our decision, and it was the right one, our stipulation was that we wanted it to be completed before Christmas and we needed financing. We could pay in two stages, one check before the job was begun and again after the job was finished with the rest being financed. They worked with my need to draw money that was best for me. Therefore both stipulations were accomplished even warning us of the caveat that weather could delay the job. That did happen one day, but the next day they were there early and worked past dusk. Everything was done to make sure that we were not left with open areas at the end of the day. I've seen houses with blue tarp hanging for days until the weather cleared. That did not happen with Russell. They worked only to the extent that they could secure the area on which they were working. Everything was cleaned up at the end of every day so we did not have debris building up. They even power blew our gutters that were filled with not only roof particles but also leaves and everything was cleared every day. They put tarp against the windows where they were working so I never felt that someone was looking through the window at me. The men were very respectful and pleasant and did not create a lot of extraneous noise and disturb the neighbors with loud talking or music. They let us know when our driveway would be blocked by their equipment so we did not have to be inconvenienced. Even when I was home alone, I felt perfectly save. While they were not the lower bid, the quality of the work and what they offered was worth the cost. My father always said that you get what you pay for. This was certainly the case. We are still getting compliments on our roof. My father never cut corners and I am glad that neither does Russell. They are a quality company and they stand by their word and their work. We have already recommended them to friends and would not hesitate to continue to do so or to have them do future work. Kudos to Russell!

Our asphalt shingle roof was old and beginning to crack and deteriorate. Called three roofers I found through Angie's List. Eric D. of Russell visited, inspected and gave us several options re: shingle selection and ventilation method. I was happy that they offered the CertainTeed Landmark shingles which were rated a Best Buy by Consumer Reports. Eric explained the process in depth with us and told us of two nearby homes that were shingled with the color we were leaning towards. He also offered us a choice to redeck which we took as our home is 80 years old. The job started on time with a crew of three. The workers were polite, clean and efficient. They worked extra long days due to the good cool weather. They finished completely in three days and cleaned up at the end of every day. Eric was knowledgeable and responsive throughout the process and made sure we got our warranty direct from CertainTeed. Roof looks great and we hope it lives up to it's 50 year warranty (although we won't likely be around if it does!)

I contacted Russell Roofing through the Angies List web site and received a call within an hour to set up an appointment for a free estimate. I met Dan Simpson a Project Manager for Russell he was on time, knowledgeable and ready to listen to my concerns. He climbed onto the roof to see what was going on, take some pictures and get some measurements. He told me that I could put another roof on top of the existing roof and it should be fine. I explained to Dan what I wanted to do, that I was interested in a complete removal of all existing roofing, flashing, gutters and downspouts. That I wanted to make sure that the attic was ventilated ( soffit vents are open & a ridge vent ) and that I was interested in the GAF roofing system and the Gold Pledge Warranty. He said that they could remove the plywood two feet up from the roof edge and install baffles to ensure air flow to the under side of the roof and check to make sure the soffit vents were open. With the GAF roof system they will install Weather Watch ice and water shield membrane, 30 lb. felt, starter shingles at all roof edges, install aluminum drip edge to all roof edges, double flash all wall tie-ins and chimney with ice and water shield and step flashing, form fitted aluminum vent collars with neoprene gasket, Snow Country Ridge Vent capped with ridge shingles, hand nail Timberline HD roof shingles, 6 inch gutters and 4 x 3 down spouts. I was most happy with the copper chimney flashing and gusset. They installed a 16 oz. copper gusset behind the chimney, cut a reglet into the chimney for a continuous counter flashing over the step flashing. Foreman Greg Grosso and his crew were professional and worked well together. My wife had commented how courteous and pleasant the men were. I got estimates from other contractors and explained what I was looking for, but Dan seemed to be the only listening since no other estimates included the extra work that I was looking to have done. I did have one extra, seems that there never were any soffit vents cut in when the previous owner had the house sided. The roof life expectancy would have be shortened without this ventilation. I would recommend Russell Roofing to anybody who wants the job done correctly, on time and on budget!

It was a good experience. They were competitively priced, but they were a little more than other. They did offer a good warranty.

The sales representative was extremely knowledgeable, professional, and personable. He took a lot of time to explain the process used by the company, the materials, etc. and did measurements from on the roof. Project was overbid however with initial estimate being twice that of competitors initial bids. I do understand paying for quality, but such a differential was too large and they were eliminated from follow-up bids.

They were punctual, professional & polite.

During the work of re-roofing one of the skylights was broken and needed to be replaced. Russell Roofing was notified and they offered satisfactory solutions to solve the issue. They had to order new Skylights which took a month or so. The new Skylights were installed and we are currently waiting to have the shades ordered and installed. Overall, although we had a couple of issues they were resolved immediately and in a friendly and mutually agreeable manner. The work appears to have been done properly as Hurricane Sandy DID NOT cause any visible leaks in the area where work was performed. The personell doing the actual work were professional, friendly, and careful. The sales staff as well as the supervisory staff were extremely helpful and curteous at all times. Although the project is not yet completed we would recommend Russell Roofing to anyone anticipating replacing their roofing.

Trim came off in a storm. Tried several companies to repair and they were no shows. Called Russel Roofing they made an appointment , arrived when scheduled. I was told it would be completed within several weeks. They completed it soon than I had expected.

They sent an estimater who arrived on time and gave me a price. The work was done on time and there was nothing to clean up or dispose.

Very well. There was a problem with the initial gutter work but they came back promptly and corrected the problem.

Russell's craftmanship is evident through entire process.With labor and material guarentees you sleep easy with one of their roofs overhead.Just a beautiful job,cleanup excellant also.

Russell was great about getting someone out to give me an estimate for the work, then their guys came for the day and installed the skylight on the day they promised. The two workers were professional, hard working, and quite pleasant, and I was happy to tip them for a hard day's work. Although I've had the skylight installed for only a month or so, the work looks good to me. I felt the price was a bit high but I was willing to pay more for quality work. Then the guys told me that they didn't have time to fix the raised shingles and that Tom Hartley would follow up with me to get that taken care of. That evening, one of the workers called me to tell me that they had forgotten to install the handle mechanism that allows me to open and close the skylight and that he would drop by the next day. Initially, I felt frustrated because Tom did not return my calls or e-mails as quickly as I would have preferred regarding the skylight handle and the raised shingles. We spoke today and he told me that they were planning to fix the shingles at no extra cost to me because that's the way they like to treat good customers. I believe him and appreciate this. We figured out that I had failed to tell him that the work was urgent because my insurance company was pressuring me to get the work done. Tom was thinking that they would drop by when they had time. We spoke today and cleared up our misunderstandings. Hopefully I will have a repaired roof by the end of the week and a happy insurance company. I'll update this review during the weekend to confirm all work complete! The one B rating is because I would have preferred responses to my e-mails in a more timely manner.

I engaged Russell Roofing to provide proposals for replacing 2 skylights in my kitchen and replacing the asphalt roof on my entire home. I wanted to install 30-year GAF Timberline shingles on the roof with a GAF Cobra Fascia vent. The roofing proposal from Russell Roofing inexplicably had a price more than twice that I had from two other roofers for the same roof. I chose one of the other certified GAF roofers. The roof was installed by the other contractor to my satisfaction and passed the GAF inspection. I did, however, accept Russell Roofing's proposal to replace my two kitchen skylights with custom Velux skylights primarily because they promoted themselves as a 5-star Velux Skylight Specialist. Within one year after installation, one of the glass Velux skylights cracked. This defect occurred during the warranty period, which is 10 years. On January 16, 2012 I called Russell Roofing and reported this defect to Mr. Tom Hartley. On February 10, 2012 Mr. Hartley informed me that they came to my home and checked the skylight, verified the crack, and they would submit the warranty claim to Velux. He told me at the time that it could take 2-3 months to replace the skylight. He never contacted me again after that message. On September 10, 2012 I called Tom Hartley to inquire about my replacement skylight. He claimed the he was unaware that nothing was done. In my opinion he failed to follow up with me and demonstrated a lack of accountability to manage my warranty claim. He again stated he would follow up with Velux and get back to me. After 11 days I still had not heard from Tom Hartley so I called him. He then informed me that Velux was not going to replace the defective skylight under warranty stating their claim was that someone removed the skylight when my new roof was installed. I asked Mr. Hartley why it took him nearly 8 months to resolve this issue and why he never contacted me. He claimed he did. He claimed he left me messages on my phone. I told him I never received any of those messages. Then he started to claim there was something wrong with my contact number or that he didn't have the right number. To me, it demonstrated an active avoidance to confront me. My telephone number is listed on the Skylight proposal written my Russell Roofing as is my mailing address. Russell Roofing also had my email address so Mr. Hartley had several ways to contact me regarding this issue yet he failed to follow up effectively and he let 8 months elapse since I first contacted him. Furthermore, Russell Roofing was also aware that I was going with another roofing contractor but they did not advise me that if the skylights are moved during roof installation then that would void the warranty. This, I believe, is a significant fact that a 5-star Velux Skylight Specialist should know. (Incidentlly, I have no evidence that the skylights were moved during the installation of my new roof.) If Mr. Hartley had advised me that installing a new roof after skylight installation would void the warranty on the latter, then I would have installed the skylights after the roof. He did not provide that advice but he did want to charge me for installing the replaced skylight at my cost. In my opinion, this is either a question of competence or business ethics. Neither of which is favorable towards Russell Roofing or Mr. Hartley.