Terminix - Olyphant -Termite & Pest Control

Buyer beware! Had a year contract, not impressed with the pest control. When the time came to end the contract, they failed to show up 3 times to finalize it! Had to get in contact with regional and still not resolved. DO NOT recommend.

it was the most horrific experience I have ever had-they lied to me from the beginning-I had 3 employees tell me 3 different results. charged me over $2000 for one service-and the problem got worse- I cancelled the contract-refused to refund my money-never provided the covers for the beds-they gave me the run around from the corporate offices to the Jessup office. save your self time, money and aggravation, .don't use there business they rip people off

The technician was excellent. Supervisor came by and did complete home inspection for all types of pests. No pressure to perform extra services.

I was very satisfied with their services. I chose to use them because they explained to me what chemicals they were going to use. I was going through health issues and I was not to be exposed to certain kinds of chemicals. The bedbugs were only in the bedroom. They exterminated the pest in a day. They called a couple of weeks later if the problem was solved or if they needed to come again to take care of it.

Their service is valid so we stuck with them. They left the place clean, accessible and noticeable. It took them about 40 minutes

REALLY pricey for the work performed.

Everything is going well. The treatment is effective, and they do the service as scheduled.

Everything went very well for the most part. The technicians were friendly and courteous, they showed on time, and the treatment was mostly effective. The only reason I gave a "B" is that some evidence of carpenter ants had been found during a recent home inspection. However, the ants were long since dead and could have been there for years.

We've been using their services for years, and it's been a great experience. Every technician they send is friendly and personable, very knowledgeable, and happy to be of service. Furthermore, the company really tries to accommodate our schedule, and it responds as quickly as it can to any issues.

Everything went very well. The technician arrived on time, did a good good job, and was extremely helpful.

We've been using them for a while, and their services are a bit pricey. However, it's still been a good experience. They do their best to respond quickly, their treatment is effective, and their technicians are friendly.

I think they're a bit pricey, but the treatment has been effective.

We've been using them for about seven years, and everything has been going well. They send the same technician each time, and the treatment has been effective.

I've been using their services for about ten years. Aside from a few poorly handled phone calls regarding scheduling, everything is going well. Dominic, the technician who treats my house, is very professional and friendly, and the company's treatment has been highly effective.

I've had them for ten years, and I have no complaints about their services. They send the same technician each time, and he always does a good job. Furthermore, he arrives on time, and is friendly as well courteous.

Everything went well. The treatment has been effective, and the technicians are always prompt and courteous.

We've been using their services for eleven years, and everything has been going well. They're dependable and prompt, they're flexible in terms of scheduling, and the treatment has been effective.

We've been using their services for about ten years, and everything is going well. They arrive on time, never miss an appointment, and are very thorough. In fact, a manager did a follow up inspection after the treatment just to make sure everything was okay.

We've been using their services for five years, and everything is going well. They're prompt and dependable, they can usually come whenever we need them, and their technicians are courteous and friendly.

They're the third pest control company that I've used in the past three decades, and everything has been going well. They do the treatments on schedule, the technicians are friendly and professional, and the treatments seem to be working.

A Terminix salesman named James came to my home and offered a trial discount to do their basic and expanded coverage for $99. He said they were doing the discounted service because they happened to be in the neighborhood working and were trying to attract new customers. The service included a full inspection and treatment for any pests in and around the house. We didn't really have any pests aside from pantry moths, the occasional stinkbug, and numerous carpenter ants on the hillside and concrete steps outside our home. Nevertheless, he assured me that any pests in or around the home would be treated. As part of the contract, I agreed to sign up for a year of quarterly service (4 treatments for approx. $400). A few days later, a technician by the name of Joe came to the house. He inspected the basement for evidence of termites and declared that he saw none. Then he sprayed a "cardamom-based ant repellant" throughout the interior baseboards and exterior of the home. Despite having seen virtually no ants in the house, I figured it was a good preventive measure. He then inspected the pantry and could not determine where the moths were nesting, as we keep all of our food in sealed containers. He placed three glue traps in the pantry? similar to ones listed on Amazon for about $4 each? and recommended we move the dog's bowl away from the area, as the moths might be attracted to it. He described the traps as a "band-aid" that would merely curb the problem but would not eradicate it. Before he left, I pointed out the numerous carpenter ants on the hillside and steps. He concluded there's probably an old tree stump in the ground, but so long as the ants aren't getting into the house, we'd be alright. Exactly two days later, I suddenly noticed dozens of ants in our kitchen. They were localized to one particular part of the kitchen that borders the exterior wall where Joe had sprayed only 2 days prior. They were not of the large black variety like the ones outside, more like small brown house ants. We never had ants before, and hadn't changed anything about our cleanliness or lifestyle, so I'm certain whatever Joe did was having the exact opposite effect that it was meant to. It's now about a week and a half since Joe's visit and we still have excessive ants in the same spot of the kitchen, and while the moths have gotten slightly better, we still occasionally see them. Additionally, nothing was done for the stinkbugs or carpenter ants. Terminix offers a 100% satisfaction guarantee, so we scheduled to have another technician come out today between 1:00 and 3:00 to try to rectify the problem. My wife and I both waited at home all afternoon, but he simply never showed up with no explanation or a phone call. I can honestly say that I've never been more disappointed and dissatisfied with a contractor than I am with Terminix. They did absolutely nothing they said they would do and only created more problems in my home. I will be seeking a full refund and expect to be released from the agreement I signed. Needless to say, I will not be utilizing their services again and would never recommend them to anyone.

The service was okay, but I started getting many spiders after a treatment and called them back for retreatments. (the retreatments are free). After the 3rd retreatment with no results I was getting annoyed and started asking around for a new service and terminated my service with Terminix. I switched to Moyer and have been very happy.

Misdiagnosis. Could not tell between bed bugs vs. fleas.

After Terminix performed their service the problems disappeared. We are very pleased with the outcome.

In mid September I was contacted by a sales rep for a "free followup inspection" after my first quarterly pest treatment in my recently-purchased house. He asked to go up in the attic as well, and came down with the report that I didn't have enough insulation. This was no surprise, because the house did seem like it was colder than expected, and it seemed like a good idea. After a sales pitch, he recommended additional pest-resistant insulation to bring the attic up to code rating of R49, and offered to schedule. I thought the price was right, so I scheduled it the following day. There were no issues with the installation; the workers were timely and efficient, and cleaned up after the project. About a month later, I had a more detailed energy audit done by a different company, trying to batten down the house better before winter. The rep informed me that I still didn't have enough insulation in the attic to meet the R49 standard, and deferred on any further attic investigation or work until I had that sorted. I personally went up in the attic also and did my own measurements. There were also some additional specific questions about how some areas over the 2nd floor were missed. I tried to contact Terminix within 24hrs, but had difficulty reaching the local office or the sales rep, since every call is routed to a national call center. I did finally reach the original sales rep, who referred my message to the sales managers. In the process, I had to call repeatedly and repeat my complaint to several people (and play some phone tag), so it took two more weeks before speaking to the right manager. When I questioned the project, he basically said they usually don't put that much insulation in, and it was considered enough to meet code, wherein I asked him to produce the documentation because, by now, I knew the industry standards, the meaning of R-value, and the specific recommendation for that particular cellulose insulation. He said he would have someone call me in the next day or two to schedule an inspection. I waited several days, and started calling again. After two more calls over the next week, I spoke to a different manager and the appointment was finally scheduled. There were no problems with the second appointment either. After blowing in 20 bags originally, they then used 15 more bags at the 2nd appointment, so you see there was quite a deficiency in the original inspection and recommendation which generated the contract. I measured myself before they left the house. They did not charge me for the second application. In truth, there is a big difference in the warmth of the house, so I certainly recommend everyone fully insulate your attics better. The workers who came to my house were professional and pleasant, they were just following the contract as recommended by the sales rep, but should have known the codes and stardards about what they were doing. In the end, the company made things right at no further charge to me, and I was satisfied. Bottom line. however-- Terminix is not primarily an insulation company, and don't have the capability/experience to do a comprehensive inspection and upgrade. I felt they took advantage of my naivete initially, but they couldn't argue with me once I pointed out the deficiencies. I will continue to use them for pest treatment, but will have a specialized home energy and insulation company to any further work.