AXTELL'S BLACK TOP SEALING

After several no shows which they blamed on weather, the job was done. I can understand that the weather plays a role in their ability to do this sort of work, but since it wasn't actively raining on the scheduled day, I expected them to show up. They said that it was still too wet from a previous day's rain, or it was too cold. And the biggest issue with this part is that they did not call to let me know. This happened more than once. VERY POOR quality. The hole was only approximately filled halfway with jagged edges that would obviously not last long. Two individuals came to my home to review the work after I called to let them know I was dissatisfied. One was polite, the other was very rude. But after much discussion, it was agreed that they would come to revise the hole repair. The sealing work was acceptable. I explained that when the work was satisfactory, I would be happy to pay the bill. Well, again I dealt with one or two no shows, then a woman from their office told me that the manager was out of town so the work would have to be scheduled after he returned. When he returned, he was incredibly rude stating that I wanted my whole driveway repaved, or I expected Axtells to reinforce the whole end of my driveway where it meets the road, or if I wanted the hole fixed right, they would have to cut a section out of the driveway and rebuild it, and it was ridiculous that I expected them to do so much work for so little money. I emailed multiple photos which clearly showed that the hole was near the garage, so I was clearly not looking to get the driveway reinforced next to the road. As far as "wanting the repair done properly" ...of course I wanted it done right, and that was why I called for an estimate. I was not given any explanation of repair options with different prices. Driveway repair is not my field, so I had no idea what should be involved to repair a hole correctly. I offered to pay for the sealing only (in writing) but Axtells did not respond to my last few emails. In the end, I hired another contractor to fix the hole. He gave me two options for the repair: filling the hole which he TOLD me would not last long, or cutting the section out for a sturdy, permanent repair. (I chose the second)

I called them and they answered right away. The estimate was performed a few days later. I have a really long driveway so I thought the price was fair, and I liked that they have been in business a long time - I had used another company a few years ago that did a terrible job--it turned out this compnay hadn't been around long... so this time, I wanted someone more established. They scheduled the service for the following Monday...but never showed up. I called them the next day to see what happened, and they did reschedule for later that same week. They did a great job and I would use them again. Overall I would recommend.