Mast Roofing & Construction, Inc.

I needed a repair done quickly due to shingles blowing off the weekend before and rain/snow in the forecast within days. I called in the afternoon on Thursday and Mike (repairman) showed up at 9AM the very next morning. Despite temperatures being -2 degrees with up to 20 mph gusts, Mike performed all repairs in a timely and professional manor. He took the time to show me exactly what needed to be repaired with before and after pictures and recommended some additional items that may need attention in the immediate future. The price was probably a little more expensive that I had anticipated but it's hard to complain in light of the quick response and great customer service, not to mention the -30 degree temps (with wind chill factored in)! I'm very happy with the experience and would highly recommend Mast Roofing and Construction!

They did a great job and the barn looks wonderful! Scheduling was as good as it could have been after the storm, and they finished the job in about a week. Their pricing is very fair and even worked with me on the cost. They're very professional and I would definitely recommend them.

Luke was very professional and thorough. He spent a lot of time showing me the problem areas and explaining the options available to repair. He completed the work in a timely manner working around my schedule. This is the second time I've used Mast over the years and they are always on time and professional. I will definitely use this company again when the need arises.

They did a great job and are very thorough. They were prompt, fixed all the problems and took pitcures of everything. I would use them again.

They were very professional and very tidy. After they tore off the portion of the roof, they took pictures and consulted with me. They were really great guys and I felt really comfortable around them and even having them in my house. They were clean and efficient. Just excellent! I would highly recommend them!

I wanted to get an estimate during the hail storms of 2014 for a roof replacement and a siding quote. When I first contacted them I never heard back, but I was told that it would be sent to an estimator. I contacted them again understanding it was busy on June 26, 2014, they immediately requested a copy of my insurance claim, which I provided to them via email (wasn't very comfortable showing my "deck of cards" to the other poker player - but I did hoping it would move the estimate along). I finally had someone give me an estimate on July 22, 2014 (just shy of a month). Unfortunately during the period of that 1 month I had 3 other contractors provide me estimates in that time period. The day of the estimate, I received a call going over expectations for the estimate. I was told that I could expect questions about what would I be comfortable with paying outside of the insurance quote - in other words I was being prepared to receive an estimate that was going to be ridiculously higher than everyone else. The estimator arrived 20 minutes late, although appeared very nice, and was courteous. He wore the booties throughout the house while inspecting the interior of my attic. He then inspected the exterior. Came back into the house about 40 minutes later with some paperwork. He informed me of what they use - they are master elite GAF (which it seems everyone is anyway) they use copper for flashing (again in line with other competitors). In fact the only thing that sets them apart is that they offer a 25 year craftsmanship warranty where most competitors is 20 years and that they will revisit and inspect the property 2x the year after the project. He then started to talk about monthly installments (for the recurring inspections) which was a complete turn off. When I purchase something today - the last thing I want is to pay for it the remainder of the life of the product. Then the quote of the price was $11,000 and some change. (I think $11,400). He then explained that it was for the roof, gutters and flashing. He asked me where that falls in line, and I bluntly told him much higher than your competitors. For that price I should be getting copper gutters too and not white ones. I pretty much wrapped up the conversation and showed him to the door. I then called a competitor (Bachmans which quoted me at $14k to do the exact same job on my roof and side my entire house). One more thing I didn't like about Mast - they couldn't give me an estimate for the siding - I realized that this is probably because they subcontract this to another outfit which they will act as a middleman. No thank you Mast - I will be happier with someone who can be doing the work without price gauging the consumer during a time of opportunity.

A few months ago my roof started leaking in multiple locations. It was a rare case do to the nature of the roof having concrete tiles. Several of the concrete tiles were cracked and needed to be replaced. Mast Roofing came out (Luke) and did a full roof inspection. Mast provided details of where the leaks may be coming from and provided estimates for repairs. Mast patched the roof as best they could until we could locate the concrete tiles. Once the concrete tiles were found Mast came out and made all the necessary repairs to the roof to stop the leaks which included replacing the Chimney flashing and the replacing the roof tiles. We thought the dormer was also leaking but upon further inspection Mast determined the leak was localized to the cracked tiles. Mast also replaced the Gutter which was not draining properly and was growing moss. The chimney had a small crack and Mast installed a chimney cap and chimney crown. Summary: Roof no longer leaks, gutter drains properly, and I don?t have to worry about chimney cracking. Mast was professional and did a great job, special thank you to Luke.

they were very nice people to talk to just dont want to pay $99 for quote.

Contacted company via email on Angie's list late Tuesday night and got a phone call first thing on Wednesday morning . Tracy was very professional and had excellent customer service. We set up an appointment for Thursday. The roofing specialist was to be at my house at 9:00am but was 30 minutes late. He called prior to 9am so I was fine with it, he was on another job and it took a little longer. I appreciate the phone call. When he arrived he explained he was going to do a 17 point inspection. He even put cloth slips over his boots not to get my carpets dirty. After he did the inspection , which included pictures he took of the damaged areas, he explained the issues and had a preset list of pricing. With the pricing sheet I was able to see how much it would cost me. I had someone else do an estimate and was not specific on how much each thing cost and he gave an estimate not an actual amount. The gentleman gave me a price I was comfortable with and was able to do the work right away. Since I had a roof leak and it was suppose to rain that night I was very grateful he was able to do the repair immediately. He replaced the torn shingles and replaced the cracked vents and even sealed some nail holes he saw after he started the work and did not charge me extra. He finished the work in the time frame he gave me. He was very respect of my property with the care he took inside not to mess anything up left everything as he found it . He cleaned up all the items he replaced and left everything clean outside as well. I was very satisfied with the service I received.

Excellent service, timeliness. Very professional, prompt and easy to deal with. They used a subcontractor who was also great and we love our gutters. They look great and work even better! I called them for other services and they were very honest and told me it wasn't their specialty and I should try someone else closer to my house. I appreciated the discussion and honesty. Would def use them to do my roof in the future.

I called to asked them to check my standing seam metal roof and gutters and downspouts. I was told that they typically don't do work in the City of Reading and that there would be a $99 fee to just come out and examining my roof. She also said that they are typically 25% higher that other companies...

They were good. They did good, they answered and came. They came on time.

I contacted Mast via their website, and within an hour I had an appointment set up. Luke and his team were prompt and extremely thorough in determining the source of the leaking (more than one place.) They checked everything, and explained all the details of my leak, its sources and how to manage it immediately and for the long-term. They took photos which helped with the insurance claims. In various follow-ups, the office staff and employees were exceptionally professional and service minded. I'll be needing a new roof in the next few years, and I will certainly use Mast for my work. Beyond the roof service, Mast assisted me in finding me a company that helped me manage the the interior mitigation of the water damage immediately.

After accepting Mast Roofing's quote for the two projects, Kerwin's top notch crew led by Luke arrived at the house promptly on the date promised. The work took a total of two days, and the first day the guys worked until they reached a stopping point that was acceptable to both them and us. Luke was very professional and knowledgeable, and he kept me updated as to the team's progress and discussed what he thought were potential problem areas and the best way to address them. Part of the work required removing and re-installing 20-year old vinyl siding. Luke cautioned that there are risks involved with removing and trying to reinstall old siding, that portions may be brittle and are susceptible to damage, but that they would do their best to take their time and be careful. Thanks to the team's care and attention to detail, all of the siding was successfully removed and reinstalled without any problems or damage. The roof replacement and siding work was completed on the second day as promised, and the roof and siding work look amazing. The team left my yard in good condition with no damage to any landscaping or grass, and cleaned up all debris and roofing nails, etc. and left the site in tip-top shape. A year and a half later, the roof still looks great, and we have had no leaks or other issues.

Would NEVER RECOMMEND THEM OR CALL THEM!

Luke made the whole experience a pleasent one. We discussed options for some of the repairs with zero sales preasure. He used a digital camera and lap top computer to show me the roof areas he was talking about. Sure beat me climbing a 40 foot ladder to my 3rd story roof! I would highly recomend this company to anyone.

The technician cleaned the gutters, which were clogged, rehung the gutters where they had pulled away from the house, and inspected the roof with pictures. He explained

Overall, I am very pleased with them. First in contacting the company they very promptly sent an estimater to evaluate the roof and the skylight and following the inspection he has provided an estimate within a very short time period may be a day or two. I had looked at other roofers and I have to say that they were the most professional from a number of aspects everything from the quality, the materials, the workers that they have, either promptness or meeting their timelines that they have set up for the actual project to their cleanliness that they maintain throughout the work as well as when the work was finished and the overall product that is the roof itself and skylight looks really good. I had number of questions that I directed to their supervisor and he answered them very clearly and he also brought in one of their specialist with regards to the new skylight that we had installed. They communicated quite well and clear in providing their answers. I would use them again.

called to make apptmnt. Christy in the office was very professional and a pleasure to deal. As a person who deals with people in my professional life so i appreciate a good office staff speaks volumes about a business. We set up a time. Luke called me back due to the bad weather we were having he was trying to get me in as soon as possible. Came in saw the issue, fixed the same day, cost was excellent. My roof eventually will need to be replaced and i will definitely consider luke and his company.

This is my first experience using Angie's list. I was shocked at how courteous Mast Roofing receptionist was when I called. She explained everything and was able to schedule an appointment for the very next day. Luke arrived on time, went up onto the roof and took pictures. He showed me the damage and explained that he had everything he needed on the truck to repair the problem. He even cleared two clogged gutters. I couldn't be more happy with this service thank you.

Masts was very responsive in the quoting process, always called me back right away. Luke did the repair and was very professional. They weren't the cheapest but the quality and professionalism was top notch. If you want something done right and don't want to worry about it, I would recommend Masts.

Ultimately did not use as they weren't the right fit for my particular situation. I have to say though I was appreciative for Mast's responsiveness and professionalism. I felt the owner and I had a good conversation and he was up front with me that Mast was probably not the right solution for me. That says a lot to me, instead of just trying to fit in another job, they gave me some good recommendations. Well done..thank you

I called Mast early on the morning of October 30th.I told them about the missing shingles and that they'd needed to be replaced. They came out and repaired the roof within two days. I reccomed Mast highly( and did to several of my neighbors who experiened roofing issues too) .

We were sold on Mast roofing due to its owner and how he handled our questions from a technical point of view and the quality job he had done on a rental prerty we own. The crew was curteous and professional. They had modern equipment and took care not the damage shrubs, the house or lawn. Considering the amount of money we paid I find it remarkable how good I feel about the job. I would recomment Mast Roofing for small or large jobs. They have the knowledge and expertise to accomplish a great out come.

We sent an email to Mast on a Sunday night and received an immediate reply. Kerwin Mast was very responsive and courteous. The service was performed within a week of our call, which was more than we expected due to the many hurricane damaged homes. They also worked to make sure repairs were completed before the next expected rainfall. We were pleasantly surprised and pleased with the service they provided.