Sidelines Tree Service LLC

The experience was great! No problems from start to finish. The 4 guys were professional and pleasant. Very hardworking. The price was reasonable and they got a tough job done.

This is not the company to go with if you have specific ideas about how you want your trees trimmed. There is poor listening skills, and poor communication. I contacted Sideline Trees thru Angie’s list saying I wanted branches trimmed back from wires, street and house. A bid was left in my box without anyone talking to me. I called and requested the estimator come back to show him where I wanted the trimming done. The day of the trim a man knocked on my door and confirmed that they were to leave the lower branches for privacy. I was glad he confirmed that as that is the whole reason I have been growing these trees for over 20 years. I closed the drapes to keep my dogs from barking. When I looked again all the lower branches were completely removed well above the line of sight. These were healthy branches. There is nothing between my house and my busy street. I am sick. When I emailed my dissatisfaction, I received no response. I had to call and specifically ask someone to come back out. Ultimately, they lowered my bill $200. There’s nothing that can be done, of course. Sideline Trees had someone call me everyday to see if I wanted to hire them. They called me the day after I received my bill in the mail, and everyday until I told them I had paid it on line. But the actual communication about the work, and the follow up costumer service does not seem to be as much of a priority. I was not going to write a bad review but I could not believe they were calling me immediately for payment. So disrespectful.

One of the best companies I have ever worked with. They responded to my request timely, estimate was below what I thought. They came with all if their insurance documentation. When I accepted their quote they gave a date and they confirmed a few days before and arrived on the date. Within a few hours a very tall but ugly white pine was gone. Despite the fact that a shed was only a few feet away, they were technically so perfect that no branches hit the shed or the house. They are the most professional companies I have ever worked with.

Very unprofessional and unreliable. Scheduled a delivery for a cord of wood last week for Monday and never showed or called. My husband called them later on that day and they said they thought it was for tomorrow. I rechecked the email and it stated Monday. Anyways, Mark assured my husband that he would deliver first thing the next morning and said he would have it there before 9 since my husband had an appointment that he needed to be at 10. Again, never showed and never bothered to call. I sent an email and stated that I guess that they did not need the business since they did this 2 days in a row now and to just cancel my order. Never got a reply nor did I expect one after how they dealt with me. Shame because it was local and I order wood every year. Could have been a customer for life. Needless to say, would not be from here. I will give my business elsewhere and will pay more for reliable and honest people who want my business. Consider this review when getting any services done from this business. Word of mouth means everything and I will make a point to tell my neighbors, friends, and family of my experience here!

We have had Sidelines on two occasions to remove trees and brush from a hillside on our property. The gentleman who came to give the estimate made a thorough examination of the job site, clear identification of what had to be done, and gave an immediate and reasonable quote with a discount for accepting the proposal at that time. When the crew came, they approached the two jobs safely and efficiently, taking care not to damage neighboring fencing which was close to one of the trees. They cleaned up all of the debris including a massive amount of vines that were attached to the trees. The job was done exactly as we had hoped, We recommend them highly.

Went well. The Sidelines landscape guy, Alex, did the job all by himself as his worker wasn’t able to report to work that day. Also the estimate Alex had given me for the work was very reasonable. Would definitely hire again.

The crew showed up 10 minutes early, promptly got to work and performed the job seamlessly. Would definitely recommend using them. They checked with me before the job was complete, to ensure we got what we wanted trimmed. Very professional.

The work was done quickly and safely. The crew was very skilled.

Presentation was fine but I was not there when work was performed, We got messed up in paying but was resolvedBob G

It was a difficult, dangerous job and they handled it perfectly at a great price.

they came when they said they would, job was done fast and clean up was done. Very happy with results and price was right

They were great. Called them on a Monday and the job was completed on Saturday. Sales rep and scheduling were professional and responsive. Workers were on time (actually early), obviously experienced and did a professional job. Clean up was excellent. I highly recommend Sidelines and will definitely call them again.

Great. This is our second time using Sidelines for tree work. Their employees always work hard and get the job done to the customer's satisfaction.

We live in Squirrel Hill and had to unfortunately remove a very old and extremely large tree due to all of the issues its roots were causing with our sidewalks, pipes, stone wall, etc. I received many quotes and Sidelines was by far the least expensive. I realize that sometimes you get what you pay for, and many of the competitors said the same thing to me- to try to get me not to use Sidelines...but I am so happy that I did! They by far exceeded my expectations and saved me HUGE dollars over what the others were asking for. (I received bids of 6k, 7.5K, 8K) Chris was extremely responsive to my phone calls and questions and was very accommodating to our scheduling needs. I never went more than a few hours without a return phone call. The day of the removal, the crew showed up promptly and got to work. The job was done safely and with 100% satisfaction.They were all very nice, professional and answered my questions and helped me pile up some of the wood that we were saving from the tree. During the process, the hydraulic line broke on the stump grinder- so the crew cleaned up everything and gave me an update on when they would fix the machine and be back. They stayed true to their word and were back 2 days later and completed the job. It looks amazing- I could not have asked for better work. The tree itself was a hard enough job, but the way they were able to truly level and grind the stump is outstanding. I would highly recommend Sidelines to anyone needing any sort of tree service. As I experienced- they can certainly handle the largest of jobs. Thank you Chris and Sidelines!!!!

Sidelines provided excellent service. They provided a free quote, were able to schedule the work on short notice for the date I selected, and were prompt in returning phone calls/getting in touch. On the day of the work, the crew arrived on time, were courteous, and most importantly got the job done safely without injury or damage to my property. To top it all off, they offered by far the lowest price among several quotes I received for the job.

Chris of Sideline Tree Service was very professional. Crew came out and cleaned up all debris very well. Price was competitive. Service was performed punctually. I recommend people to inquire with Sideline Tree Service for tree removal services.

Did not return several phone calls or a mailed request to contact me. Because he did remove a large tree in my backyard I felt that I owed him something for that and researched what a similar sized tree would cost to take down and remove. I paid them $1,000. I received a phone call thanking me for the payment and asking why I was dissatisfied enough to withhold payment for the balance of the estimate. Stated the reasons, asked that he come back out and meet with me so that I could show him what was not done and damage that was done. Never heard from him again but several weeks later received a collection letter that if the balance was not paid in full he would file charges.

They were very professional. They returned calls promptly and came to do the job when they said they would. They pruned 2 trees for us that were close to our house. They did exactly what we asked them to do. After the trees were pruned they cleaned up any sticks, branches, leaves, etc. I would definitely use their services again if needed.

Very prompt, professional, did a competent job and left no rubbish. Will definitely use again

As a neighbor living in the historic district of Schenley Farms, I would call this an unmitigated disaster. This neighborhood is part of the history of Pittsburgh. If the homeowner did not have a permit and the contractor did not request or insist on seeing one prior to the destruction of the trees, how can the the contractor be considered professional? This is a complete abdication of any responsible professional obligation on the part of Sidelines tree service. How can they even keep their license based on this? If a general, electrical or plumbing contractor acted this irresponsibly regarding the codes their licences would be in jeopardy. The tree contractor deserves the same sanctions. You removed 100 year old trees that were part of the original plan of the neighborhood and owned by the city. Here is an article from the Post-Gazette that demonstrates Sidelines lack of professionalism: http://www.post-gazette.com/local/city/2016/01/18/Removal-of-city-owned-trees-in-North-Oakland-raises-questions-about-Pittsburgh-s-code/stories/201601170051 City codes states: § 483.03 - REMOVALS AND TRIMMING.(a) No person shall remove or cut down any tree or shrub in any public street or other public place without having first obtained a permit therefor. Application for the permit shall be made to the Department of Public Works and done in accordance with plans and specification issued by the Department. The Director is authorized to issue annual permits to those companies regularly engaged in the business of cutting or trimming trees and to issue rules for their conduct. § 483.07 - REMOVAL AND REPLACEMENT PROGRAM.The Director of Public Works shall administer a program providing for the removal and replacement of City trees as follows:(a) A property owner may make a request in writing to the Forestry Division stating that it wants a certain tree to be considered for removal and the reasons to justify its removal.(b) The Forestry Division will post a notice on the subject tree and give notice the same as if given under § 483.05 (b), and will investigate the removal request and determine whether the tree has peculiar characteristics such that removal of the tree is unwarranted.(c) Upon the Forestry Division's authorization of tree removal, the property owner shall be notified that the tree may be removed as long as the property owner agrees to pay the costs of removal as well as the cost of a new tree and its planting at the same or an alternative location. The Forestry Department shall provide an estimate of the costs to be incurred by the property owner.(d) Upon agreement by the property owner to assume costs related to tree removal and replacement, the Forestry Department shall determine a location for the replacement tree by working cooperatively with property owners desiring a City tree or determine a location in the City parks or public thoroughfares.(Ord. 56-1991, eff. 12-31-91; Ord. 21-2004, § 23, eff. 12-2-04; Ord. No. 17-2008, § 1, eff. 9-8-08)§ 485.01 - DAMAGE; COLLECTION OF REPAIR EXPENSES. No person shall injure any tree or shrub planted in any public place. In the event of accidental damage to or destruction of any tree or shrub a report shall be made within forty-eight (48) hours to the Department of Public Works. Repair or replanting necessitated by the damage or destruction may be done by the Department and the expense of the repairs or replanting shall be collected from the persons responsible for the damage.(Ord. 21-2004, § 24, eff. 12-2-04

One of the trees was on a neighbor's property. Sidelines helped me by making many calls and e-mails to him until he was totally fine with the removal which was on his property. The team was friendly and polite and very capable. It was a dangerous removal as the tree was rotted out but they cut it down in a professional and careful manner. I can't say enough about this company. I have used them several times in the past to trim, remove trees, grind out roots etc. They always do an excellent job! They get my highest rating! Thanks Sidelines!

Requested estimate from a crew working in the neighborhood and I agreed with the price, understanding that the estimate would have to be confirmed by the office and someone would be out to review the project and estimate and schedule the work. I had to call a few times to get action on the estimate, which was honored over the phone, and get the work scheduled. Once the 4-man crew showed up, the trees were taken down and logs hauled away in one day (good crew, but different from the one I got the original estimate from). There was debris that I had to clean up, but it was not much of an issue. (I only mention this because I was told that when they were done it would look like they hadn't even been there.) It was about 4 weeks later that a different individual showed up to grind the stumps. I had requested a call ahead of time so I could be home and move my truck, as I know that chips fly all over when grinding. I did not get a call beforehand as requested, so I was not home when the grinder showed up. He got right to work, and managed in the process to throw a bunch of chips all over my truck; fortunately there were no scratches or dents. Most of the grinding debris was raked into piles covering where the stumps were. I have not yet been able to remove that debris, so I can't confirm that the stumps were totally ground down (if not, I'll call the company). My fault that I presumed they would haul that debris away; we did not discuss one way or the other beforehand. Overall, the crew did good, professional work at what I think was a very good price. However, it would not surprise me to learn that they just don't have enough office staff, as management/the office seems a bit disorganized when it comes to communicating with customers (at least with me) - no one ever showed up to discuss the project and estimated price; I had to call them to get action on the estimate and to schedule the work; I did not get a call informing me when the grinder would show up, so my truck didn't get moved and debris was thrown on it. I see communication as part of the "Responsiveness" and "Punctuality" factors, and so rated those as only "Fair". Overall though, the basic work I needed done was completed by a good crew in a timely manner and at a very good price. I would not hesitate to use Sidelines Tree Service again, but would request face to face discussion of the project with a decision maker and better ongoing communication.

The workers did a great job, very professional. They cleaned up like we never knew they had been there.

Sidelines Tree Service was amazing, I didn't have to be at home for any of this project, they came and estimated the tree and stump removal and did a great job cutting it down. I gave a B rating for responsiveness because I had to to call to ask about when they would show up to do the job, that's when I was told that someone is on the way. I guess they try to be as efficient as possible sending out crews to do as much as possible. I found the tree gone after work. I gave a B in professionalism because the stump was still there and about a week later when I came home from work it was gone - I was delighted by that but wish they had communicated that they would be splitting the project into two phases. Overall I'm a very happy customer and would highly recommend them!

Sidelines did perform quality work in cutting down trees. The problem occurred in lack or responsiveness in completing the job as promised. The work however, has now been done and I appreciate at the quick response after filing the complaint.