G & C WASTE SVC

For the first year and change, things went smoothly. Pick-up was on time and at $220 a year it was a good price. Then 4 or 5 months ago they started coming late. A missed pick-up here, another one there. At first it seemed to be random so i would call the next day and report a missed pick-up, they'd come- no problem. Then about 3 months ago, it started happening every week. The recycling still came on time every week, but the trash kept on being missed. I would call, report the missed pick-up, and beg for someone to call me to find out why this was happening. Out of more than a dozen phone calls and messages I never once received a call back. Some weeks, even after reporting the missed pick-up, they never came. I'd have to shove my trash in my trunk and drive it out to a friends house to throw in her garbage can. It didn't matter if I called during business hours or after hours- I never got an answer as to why this was happening or what could be done to prevent it from happening again. Finally, when I'd given up I called to cancel and after 9 tries- 5 rang with no answer, 3 busy signals and one finally got through- they informed me that the garbage end of things had changed management and they were "still working out the kinks". I would never use this company again anf highly advise anyone considering it to look elsewhere if you actually want your trash to be picked up.

tyey piced up the trashy

They are good at what they do. They good at picking up all our trash.

Since I live alone when my daughter is at school I decided I was spending way to much for twice a week trash service that I did not need. I saw a flyer that was put out near my trash can in the alley from G&C. They only picked up once a week and the price was a lot less than I was paying. I called, started the service and paid for a year in advance as one month would be free. The first year everything went fine. The only thing that is irritating is that if you want to do a periodic cleaning or rake all the leaves one week they have a limit of what they will take. They do have rules and just because I only have a couple bags of trash on a regular basis does not mean they can break the rules for me!!! If there is a holiday during the week your trash is picked up one day late. So my Friday service became Saturday. Fine. Last week my trash was not picked up. I was away for the weekend and when I went to put trash in my can on Monday is was foul. I called that night and the recording indicated that they opened at 8 AM. I called at quarter after 8 and got a recording. I left a message for Lance, he handled missed pick up. I asked that he return my call knowing people might be on vacation and forget to change voice mail greeting. When I came home for lunch my trash was still there. I called and got the receptionist. I told her that I was missed and left a message that morning and had not heard back nor was my trash picked up. She told me it would be picked up that day. I got home from work before 5 and my trash had not been picked up. I called again and was told that within 24 hours it would be. I explained that I was told it would be today, she told me that they still had trucks out and that the day was not over. Today I went to work, my trash was still there. I came home for lunch and it was still there. I called and the girl put me on hold and when she got back on the phone told me that she left a message on the cell phone of the driver but that my trash would be picked up today. I got home tonight and my trash is still there. I left a message again for Lance and the supervisor at extension 313. At this point I want my money back. I need to find a reliable service. I cleaned out my refrigerator right before the heat wave started last week. I can smell the trash with the lid closed on the can. I am furious. I did not complain when my rates went up over thirty dollars for a year. I paid it. I am hoping that my phone call will be retuned, they pick up the can and refund my money. I will update this post.

Contacted G&C to set up service and was told 1st pick up and bin drop off would be April 29th. I did not have trash to put out that week so I only expected my bins to be dropped off. Since then I have left my trash out and called repeatedly; no pick up and still no bins. Each time I call I am told the bins will be dropped off as soon as possible. I called 4 times this week to verify pickup, if a coach could be picked up, and about the bins. After no activity I called for the second time today and was told there was no record of any of my calls, even of a call I made earlier that day, and that the records showed I should have my bins and that the operations manager did stop by to pick up trash but does not remember what date. I do have 2 bills from them and a pile of trash but no bins and no pick up. Very frustrating!

unknown

If I have any issues it's that sometimes the recycling guys don't pick everything up or they'll toss some of it in the garbage. This is due to the truck they use. Things like boxes, one of the trucks wont take. Otherwise like I said above, likely the best bank for your buck.