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DeMarco Family Roofing

2.3(
3
)

Roofing, Concrete Pouring and Repair

About us

Your roof is your homes #1 protective barrier if you neglect it, it will end up costing you expensive repairs . DeMarco Family Roofing is Norristown, Pennsylvania's licensed and insured roofing contractor. A family owned and operated company with the knowledge and experience to get your roofing job done right the FIRST TIME! Whether you need a small repair or you are in the exciting, yet stressful phase of purchasing a home you can put your trust in our family.

Business highlights

11 years of trusted experience
Emergency Services Offered

Services we offer

Roof Repair, Roof Replacement, Emergency Roofing Services

Amenities

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

2.33 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
0%
3
0%
2
0%
1
67%
Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Write a review
Showing 1-3 of 3 reviews
Dionne L.
04/2017
1.0
roofing
  + -1 more
Active police investigation
Description of Work: WARNING*** DO NOT USE ****do not use this contractor he is a predatory person... I met Richard DeMarco at a gas station in Norristown he was wearing his company's logo sweatshirt. I asked if he provided free home estimates for roof repairs to which he agreed to do. Richard DeMarco came out to my home and met my 90-year-old grandmother and discussed with us the options for repairing our roof. We agreed to begin working with Richard DeMarco on April 11, 2017, and signed the contract. on April 19 Richard DeMarco fraudulently signed my grandmother's signature to a stolen check and took $5600 wiping out her checking account. We checked with Norristown Borough Hall to see if Richard DeMarco obtained a permit to begin the work on our house which he did not. Consequently Richard DeMarco did start working on our roof which he left exposed to the point where it rained inside of our house on all three levels from Friday April 21 & 22, 2017, causing further damage. When I reached out to Richard DeMarco and his wife Jackie on April 21, 2017 I get no answer ... sent text and left voicemail messages .... On Sunday, April 23 2017, around 11:30AM... we discover that the account has been wiped out by Richard DeMarco who then shows up at our house around 5 PM only after being warned that we were going to the police... Richard DeMarco excuse ... a story about a sick child and how he was unable to contact us after stealing our money. There is currently an active police investigation into him and his company.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from DeMarco Family Roofing
I am taking this time to respond to this review posted about myself and my family's company DeMarco Family Roofing. After reading the initial post, I was completely dumbfounded, shocked, appalled, but most of all angry. I have been working on my own for over 13 years and I have never been so insulted before. I understand that these online sites where contractors can be reviewed and rated by customers is to help potential customers choose a reliable and affordable contractor. Yes, there are some shady and dishonest contractors out there and these sites can help ween out the bad ones. Now saying that, there is a HUGE difference between a bad review and a review that is 100% false. For example, a bad review would be "my kitchen floor tiles are uneven and my cabinets do not shut as they should. I would not use their services again". That is an understandable complaint. Now the false review that we received is nothing like that! First of all, there is a copy of the signed contract and an invoice of payment breakdown for this client. And when I get the proper paperwork from the detectives which proves my innocence and contradicts this person's accusations, I will be more than willing to share it. And the person who wrote this review is not even the contracted client. HERE IS MY OFFICIAL STATEMENT TO THIS PERSON: I NOT A PREDATORY PERSON! YOU APPROACHED ME THAT DAY AT A LOCAL GAS STATION DURING MY LUNCH BREAK, SO NOW I QUESTION YOUR MOTIVES. I DID NOT STEAL A CHECK FROM A 90 YEAR OLD WOMAN. I DID NOT FORGE HER SIGNATURE AND I DID NOT STEAL HER MONEY AND THAT IS SOMETHING I WOULD NEVER DO!! WITH THE DEPOSIT CHECK THAT WAS GIVEN TO ME WILLINGLY BY THE HOMEOWNER (AND I HAVE THE RECEIPT FOR THE DEPOSIT WITH THE CLIENT'S INITIALS ON IT) SIGNIFICANT WORK WAS PERFORMED AND MATERIAL WAS PURCHASED FOR THIS PROJECT. THERE WAS ALREADY EXISTING LEAKS AND SIGNIFICANT WATER DAMAGE IN THE HOUSE BEFORE WE EVEN STARTED THE WORK. THIS REVIEW IS BASED ON PURE IGNORANCE. SOMEONE TRYING TO GET SOMETHING FOR FREE TO BENEFIT THEIR OWN AGENDA. I WAS QUESTIONED BY A DETECTIVE WHO SHOWED UP AT MY HOUSE AND I WILLINGLY EXPLAINED MY SIDE AND SHOWED PROPER DOCUMENTATION AND PICTURES OF THE WORK WHICH IS PROVES THAT I AM NOT IN THE WRONG. AND IN REFERENCE TO THE "SICK CHILD" I USED AS AN "EXCUSE"...MY TODDLER WAS RUNNING A VERY HIGH FEVER THAT DAY AND IT WAS A VERY NERVE WRACKING DAY FOR MY WIFE AND MYSELF. MY CHILD COMES FIRST BEFORE ANYTHING. AFTER GOING THROUGH ALL OF THIS NONSENSE AND READING THESE LIES ON THE INTERNET, I INTEND ON TAKING LEGAL ACTION FOR THE EXTENSIVE DAMAGE THIS PERSON HAS CAUSED FOR MY BUSINESS AND MY FAMILY. THAT REVIEW SHOULD BE REMOVED IMMEDIATELY BEFORE AND FURTHER DAMAGE IS DONE TO OUR CREDIBILITY AS A COMPANY AND MYSELF AS A HUMAN BEING. HOW THIS REVIEW WAS ALLOWED TO BE POSTED BEFORE SOMEONE FROM ANGIES LIST INFORMED US IS BEYOND ME. THESE LIES AND ACCUSATIONS HAVE CAUSED US TO LOSE 5 PROJECTS. ALMOST $80,000.00 OF WORK. IT IS NOT FAIR THAT THEY CAN GET AWAY WITH WRITING A POST LIKE THAT AT ALL. PLUS ALLOWING IMMEDIATE POSTING OF IT. BUT WHEN I RESPONDED I HAD TO WAIT OVER A WEEK TO GET APPROVAL THROUGH CRAIGS LIST BEFORE MY SIDE ( which is the truth) WAS POSTED. TOO LATE NOW. DURING THAT WAITING PERIOD WAS WHEN I LOST THOSE JOBS. SORRY TO SAY BUT THE "customer is not always right. In this case she is wrong 100% bottom line is that Angies list and all other sites should restructure how they go about allowing reviews to be posted. I did NOTHING WRONG BUT NOW WE SUFFER CAUSE OF IGNORANT PERSON AND STRAIGHT STUPIDTY ON BEHALF OF THE PERSON WHO ALLOWED THIS TO BE POSTED WITHOUT ACTUALLY THINKING ABOUT THE SEVERITY OF HER COMMENTS. AFTER READING IT YOU AHOULD OF THOUGHT HMMMM. MAYBE WE SHOULD CONTACT THEM TO SEE WHATS GOING ON BEFORE WE POST THAT. YOU KNOW. KINDA LIKE THAT DETECTIVES DID WHEN THEY CAME TO MY HOUSE ASKN FOR MY SIDE OF STORY. (WITHOUT ASSUMING I DID IT AND NOT ARRESTING ME.) btw. I WILLINGLY WENT TO POILICE STATION TO GIVE MY STATEMENT AND BROUGHT MY DOCUMENTS PROVING INNOCENCE. IM NOT BRUSHING THIS OFF MY SHOULDER TIL I GET JUSTICE FROM ALL PARTIES INVOLVED IN THIS MATTER. HAHA NOW THIS IS GREAT. READING THIS NOTE UNDER MY POST THAT I HAVE TO CLICK BOX TO SAY YES. I WONDER WHAT HAPPENS TO THE PERSON WHO CLICKED THAT TO GET REVIEW POSTED. BECAUSE FROM WHAT IM READING U MUST CONFIRM THAT ALL INFORMATION CONTAINED IN REAPONSE IS TRUE AND ACCURATE AND REPRESENTS MY ACTUAL FIRAT HAND EXPERIENCE. GUESS WE WILL FIND OUT. SHE MADE FALSE STAEMENTS TO POLICE TO AND U LIE IN A STATEMENT TO THE COURTS THATS PUNISHABLE BY JAIL TIME. BOY I TELL YA SOME PEOPLE HAVE NO CLUE SOMETIMES.oh one last thing. HER SIGNATURE AND NAME ARE NO WHERE TO BE FOUND ON MY CONTRACTS AND PAYMENT INVOICE RECEIPTS. Because she is not even the client. I signed with her grandmother the actual owner of the home. So Technically she shouldn't been able to post anything. Plus was not present for most of the time we were there working. What a joke. oh one last thing. We started job without deposit for 8 days we worked and all expenses came out of my pocket. $7600.00... We NEVER DO THAT because we been stiffed in the past. BUT IN THIS CASE I DID BECAUSE I FELT BAD THAT THE CLIENT AND THE YOUNG BOY LIVING THERE HAD TO LIVE WITH BLACK MOLD GROWING RAPIDLY through THE HOUSE. WALLS FALLING DOWN ROTTED WOOD LEAKS ALLLLL OVER THE HOUSE. THEY SHOULDNT OF EVEN BEEN. LIVVING THERE BECAUSE BLACK MOLD AND ASEPTIS CAN BE DEADLY. Guess certain people don't care. So ONCE I FOUND OUT INSURANCE COMPANY DROPPED THEM UNTIL THIS WAS FIXED (just shows ya the severity of the damage to house.) I was thoughtful enough to reach out to my insurance company to see about getting the new home owners policy once we started job. But I cancelled after THE PHONE CALL FROM THE NON CLIENT. SO TO END THIS POST. ATTENTION*** ATTENTION*** ATTENTION*** Important information for all CONTRACTORS IN THE AREA. DONT DO WORK FOR THIS PERSON OR YOU WILL BECOME VICTIM LIKE US AND HAVE TO GO THROUGH SAME SITUATION I AM. SHADY SNEAKY DELUSIONAL PREDATOR WITH HIDDEN AGENDAS THAT WERE BROUGHT TO MY ATTENTION BY OTHERS. AINT FIRST TIME APPARENTLY. For more information if u are called for service from them feel free to contact me and will be more than glad to show you TRUE statements about why u shouldn't take the chance risking ur company's well being
Karl P.
12/2016
1.0
concrete repair, roofing
  + 0 more
Scheduled 2 separate jobs for concrete work with Rich last spring 2016. The first was scheduled following my deposit of approximately 1/2 and finally completed on the last day allowed by my township. While there were challenges getting it done on time it was finally completed and Rich received the balance due that same day the concrete was laid and paid in cash. It should be mentioned it took a few weeks for it to actually be finished by removing the framing etc. which customarily marks the completion of concrete work. As it turns out the permit I paid for was never taken out as I learned when my township inspector came to my house to inform me roughly 2 months later. Regardless the 2nd concrete project was planned and I delivered my $2000 deposit in cash on July 12th. There were a few contacts between us to work out the details and date for this next job over about a month or so and then all communication stopped. Phone messages, emails and texts went unanswered. Being a small business person myself I was inclined to give DeMarco Family Roofing a chance to perform. Well live and learn. Here it is December 10th and nothing. My messages over the fall went from continuing to attempt getting the work done but changed of course to having my money refunded. I finally got a contact a few days ago with a story of biz difficulties that ended with a promise to deliver a bank check the following day (8 Dec). Even a request, on the promised day of delivery, for my sons phone number since he would be there to receive the refund. Well the 8th came and went and attempts at contact returned to unanswered as they had for several months before. Well now I need to make notice of DeMarco Family Roofing's poor performance official and take other steps to have my money returned.
Description of Work: Demarco family roofing was trying to expand their biz to include concrete. I got their name thru Home Advisor. I needed two walkways redone.
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
David H.
01/2016
5.0
roofing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

    Contact information

    300 West Freedly St., Norristown, PA 11940

    www.demarcofamilyroofing.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 3:00 PM
    Tuesday:
    7:00 AM - 3:00 PM
    Wednesday:
    7:00 AM - 3:00 PM
    Thursday:
    7:00 AM - 3:00 PM
    Friday:
    7:00 AM - 3:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Roofing,
    Concrete Pouring and Repair

    FAQ

    DeMarco Family Roofing is currently rated 2.3 overall out of 5.

    Sunday: Closed

    Monday: 7:00 AM - 3:00 PM

    Tuesday: 7:00 AM - 3:00 PM

    Wednesday: 7:00 AM - 3:00 PM

    Thursday: 7:00 AM - 3:00 PM

    Friday: 7:00 AM - 3:00 PM

    Saturday: Closed

    DeMarco Family Roofing accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    No, DeMarco Family Roofing does not offer free project estimates.
    No, DeMarco Family Roofing does not offer eco-friendly accreditations.
    No, DeMarco Family Roofing does not offer a senior discount.
    Yes, DeMarco Family Roofing offers emergency services.
    No, DeMarco Family Roofing does not offer warranties.
    DeMarco Family Roofing offers the following services: Roof Repair, Roof Replacement, Emergency Roofing Services

    Contact information

    300 West Freedly St., Norristown, PA 11940

    www.demarcofamilyroofing.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 3:00 PM
    Tuesday:
    7:00 AM - 3:00 PM
    Wednesday:
    7:00 AM - 3:00 PM
    Thursday:
    7:00 AM - 3:00 PM
    Friday:
    7:00 AM - 3:00 PM
    Saturday:
    Closed