Veterans Roofing & Restoration

Michael Rothermel from United Veteran’s Roofing was instrumental in my decision in choosing this company to install my new roof. From beginning of the process to the end; I never had to worry. They did such a great job that many of my neighbors have scheduled them for their roof needs. While investigating other vendors make sure United Veterans Roofing Is on your short list!

Rich came to my home to look at our roof after a bad storm. He showed us samples, arranged everything with our insurance company, and handled everything for us. He and his team were extremely professional and completed the job within less than 48 hours. Once the job was completed, they left the property looking immaculate. I highly recommend Rich and his company to anyone looking to have their roof redone. Excellent job!

Very good. I already referred them to more than 20 clients and that's how I am happy with them. Their communication, timeline is good and the quality of the work was good.

They did a very good job. I had a lot quotation from other providers but their price was very good, and good quality work. Whenever you asked for, they always gets it available.

It was excellent, amazing, and wonderful. They were great workers. They were here on time, they didn't leave until it will finish, they cleaned up after their work and make sure that there are no debris.

1. The salesman who came to my house unsolicited, Brad {removed employee last name}, was a [former?] partner of the woman from whom we purchased our home (story from neighbors who recognized him.) His story to me was how he felt terrible about the fix-up work he did around the house for this woman, including a hole somewhere in the roof, which he did to "fool" inspectors; identifying himself as a contractor/handyman. He wanted to "make things right" by getting us a new roof that would be paid for by OUR insurance. He was not honest in telling us that he is a salesperson for this company and that is their business, which really left a bad taste. Having a bad feeling about what I was getting into, I looked up accreditations they claimed to have on their materials such as BBB and GAF Roofing. Neither search returned any results. Also, Brad goes on about his personal life and horrible it's been since he made these "cover-up" repairs and continues to try and hug me. 2. Their business model is to put in a claim with your YOUR homeowner's insurance, who will then send out an inspector and Veterans' will have their expert along side; the insurance company will then take short period to determine the amount of claim to which you are entitled, and you sign the check over to Veterans' so they can purchase the materials for your job. 3. Not long after Brad's initial visit, I get bombarded with text messages, phone calls and voice mails asking where's the check? where's the check? I did not reply to any communications until I had it. 4. While signing the contract to do the work (it seemed too far along to back out,) the boss, Bruce, comes out to pick up your insurance check, choose roofing colors, and guarantee you on the work to be done and when. You are given guarantees that the work "their guys" is solid and carries a 5 year warranty on work and 30 years from Tamko (the material manufacturer.) 5. The work was set to begin about a week later and a dumpster is sitting in front of my house a few days before. The day the work is supposed to begin, I get a text from Brad asking if I liked a color of material other than what we had already chosen. When I replied asking why he was asking me this, he tells me the color we chose is "out of stock" and would we like to wait for it? This is the day the work was set to begin...we chose another color and the job was pushed out another week.... 6. As the job gets pushed back, the very large dumpster sitting in front of my house was not removed. I texted and emailed both the company's primary address and Brad several times to have this removed until it was time for the work to be done, not a single response. I had to call the dumpster company (very nice people) and said he's never heard of Veteran's Roofing & Restoration, the dumpster was ordered by another contractor that he works with frequently. It was then I realized this company was not putting the roof on, but subbing out the job to another contractor, another fact that was omitted. The next day the dumpster was gone. 7. Friday morning the roofers come and not a single veteran to be seen, a crew of Mexicans. I don't mind that because I know they work hard, but this is yet another deception. Also Brad said he was going to be on site all day, specifically to make sure that "hole he covered up" was taken care of. I was working from home all day, not a site to be seen of Brad until I left for an hour to get lunch and coffee. Just before returning he sends me 3 pictures of himself holding another lawn sign, which I never agreed to allow in the first place, standing in front of my house. He was gone before I got back. We also saw these pictures end up on Facebook to which we did not agree to either. 8. It's been over 2 weeks now and not a single communication from the company until now asking about an Angie's List review. Well here it is. No follow-up, no final details if they needed to get more money from the insurance company, no details on the work of the roof. I see shingles that are not completely nailed down to the house, I've also noticed shingle granules on my back deck same as before the roof was put on. I thought someone should likely come inspect the work but I've not heard a word from them. 9. DO NOT WORK WITH THESE PEOPLE. They are dishonest, not accredited, and I'd like to know how $8500 paid for all the materials, the workers, and them on a 2800 sq ft house. It felt like such a scam that I fell for the whole time, that I was ashamed to tell anyone about it. I've warned all my neighbors to stay away from their shady and unprofessional practices.

Fabulous . They were exceptional.

It was good and quick. They did the entire roof in one day. They didn't even really take a break. All of the mess was cleaned up too. I don't think I found a single nail in the yard after.

Bruce and his team came out and assessed our damage and helped us put a claim in with our insurance company for wind damage. We were very concerned as there were already some missing shingles and some interior leaking due to a recent wind storm in our area. He called in our claim while we sat together and within 10 minutes we had a claim number and an adjuster assigned to come out and assess the damage. Another member of the team, Rick, came out and met with the claims adjuster on the appointment day and reviewed what we had discussed previously. Unfortunately, we were denied by our insurance company but thankfully, Bruce was able to continue working with our adjuster and within several hours of his conversation they agreed that the damage was significant and they sent us a check for a full roof replacement. They work was scheduled for the following week and went off perfectly. The crew arrived early in the morning along with materials and a dumpster. The crew was careful and thorough and 1 day later we had a beautiful new roof on our main dwelling and the shed in the rear of the house. Thank you so much Bruce, Rick and the entire team at Veterans Roofing and Restoration!

They did great work and worked with my insurance company. They get the job done very fast. What they say is what they do. They are great guys to deal with. I had no problems.