Floor Install Systems

Jack responded promptly to my inquiry. When I had to postpone my install due to a family health issue, Jack & Andrea were accommodating and the job was done later. The two installers answered my questions, listened to what I wanted, and did a quality job. And...the total cost was less than another estimate I got.

Wonderful. The floor looks beautiful. The installer did a great job. No mess was left. Absolutely satisfied customer.

excellent job, in and out in four days, clean, professional, responsible, polite, and always on time, would definitely recommend, without hesitation, the job was done right, knowledgeable, and efficient, excellent job, we're sooooo happy with our new floors, only positive things to say, would definitely would hire them again, great guys, no issues to speak of,

The project went great from initial contact to completion. The crew was courteous, polite, and worked tirelessly to complete in one day instead of day and half. When completed, everything was cleaned up and trash taken away. The floor and moulding look great! We would definitely recommend based on our experience.

I cannot give a stronger ‘NO! I would not recommend this company!’. The president of this company, Jackson Dalton is the most dishonest, unprofessional low life that I have ever had the misfortune to deal with. After his company botched the install of my flooring, he assessed the damage, stood in my house, looked me in the eye, committed to rectifying the damage, and then drove off in his $120,000 car to fraudulently deny my claim behind my back. This left me to deal with the costs of the flooring, the laughable “professional install”, and the more than $1,100 in damages that he caused. I had a licensed general contractor trace the damage to the installation. Do yourself a HUGE favor and not do business with this company.

Incredibly well! Jack assessed the project, provided a detailed contract by email and within several weeks the project was completed beyond my expectations. Matt personally performed the surface prep and tile work. It was a pleasure to deal with him. He was especially knowledgeable about the specific materials needed for my situation unlike the other contractors I spoke with. He is a true craftsman who takes enormous pride in his work. In addition, he was punctual, neat and removed all debris when the job was finished.

Very well. It still looks great eight months later. Jack was very patient to come out for estimates several times and to help me to decide what to do. Very nice people.

Had floor stairs & hallway done April 15 Installer did not have all material that was on the contract the threshold for top step Was missing if I was told this I would have not let them do the hallway and have them come back and do the job correct as this looks awful .....installer and also Jack promised they would come back and fix the top step which now has to be a bullnose put on the top step since the hallway is done I even asked him to send me the piece and I would try to get someone to finish it but he assured me that he would come back ...... It is now almost 3 months and Jack hasn't sent anyone to fix this as he has promised to do ! I was stupid and should have not paid the balance until the job was done right but I really thought Jack would stand by his work that is why I waited to give the company a review Advice to others go with a big company that will stand by their work .....very disappointed in Floor install systems

The whole project went great. I had a few estimates from other companies that wanted to charge me for every extra. Jack, the president of the company, gave me a set price with no hidden fees. The day of the install, the crew came in, everything went well, and there were no issues. All the trash was removed and my 650 sq/ft basement was done in 8 hours.

Jack's initial communication was great. We scheduled to replace my basement flooring after a water heater flooding. I bought all of the materials for the flooring. Jack had his team replace and install bamboo flooring. They did a great job with everything. In my closet, it looks like we ran out of wood. So I had to reorder one more box of wood. A week and half later, once the wood arrived and acclimated to the environment, Jack's team came back and finished the job. Overall great job.

Lower cost but too much work on my end and poor service. Jack does not do measuring pre-job - rather asks that you get specs through Home Depot. I did this and Home Depot mis-measured, so there wasn't sufficient materials to finish job 100%. Jack told me if I purchased extra materials, then he'd send out someone to finish the job. He did not honor this agreement, as everything we did was over the phone and not contractual like you get with more professional contractors/businesses. I got a good price - Jack was able to get nice discount on materials - but lots of legwork on my end and it was 95% done in the end... and I have at least 2-3 squeaky floorboards after a year, which Jack assured me would not happen when he was installing. Overall, I would have given an A or B if job was finished - i could live with okay work if it was 100% completed... but it was not.

Jack's team showed up when scheduled and went right to work ripping out the old and cleaning the area. They then installed the new tiles amazingly fast. When they left at the end of the first day everything was done except the grouting and replacing appliances and doors. They cleaned everything up so well that you couldn't tell there had been anything done.

Jack visited my home to provide an estimate. His pricing was very competitive. A few months later I called him and scheduled the work. Communication with Jack and his assistant was challenging. Also, he was inflexible about the possibility of my leaving a key with my neighbor for his crew to access the house. Next, I haven't worked with a lot of contractors and when I asked a straightforward business question about whether or not we need to sign a contract, he seemed put off by the question. Finally, Jack emailed me a few days before the scheduled start date, and cancelled. His email said that one of his crew members (the only one who could do the job, apparently) had a personal issue and had to leave the country and Jack had no idea when that person would be back. I replied asking Jack if he still wanted to do the job, and if so, if he had an approximate date to reschedule, but he never responded. So, I scheduled the work with another contractor.

Great. We are very happy with the finished product.

I needed to have my floors replaced in a home I bought and needed it done pretty quickly. Jack was responsive and did everything very quickly before I moved in. I get a lot of compliments on the floors, and his estimate was $2000 less than the lowest estimate I got from other companies.

This is the second time I have used these guys. I would not hesitate to use them again. Jack came out for an estimate and was right on time. He sent me a very good estimate, so we decided to go ahead with the job. They showed up on time, did an excellent job, cleaned up, and left. What more could you ask for? Oh, and the installer had a suggestion about adding some extra material behind the kick plate to make the floating floor look better. Many other contractors should take a lesson from these guys. Good price, great work, on time! Perfect!

Heard from five days after initial request. Arranged 2 hour window to meet on a specific day. Did not show, call, or email on the specified day and time. Unfortunately, this does not seem to be far from the norm for those who do various kinds of work like this.

Jack and his team replaced our floors in the kitchen and bathroom and it looks great! Jack was very knowledgeable and helpful with all of the questions we had. Him and his team were very professional and we highly recommend them!

Everything went great! Jack was prompt and professional and he came in with a very competitive bid. The work went very well. The installers came as scheduled and finished on time and the floor looks phenomenal. I would definitely hire Floor Install Systems again and I recommend them highly!

Read in the description box. Would hire again. The price is for installation only.

Jack and his team were excellent. They were on time and finished when they said they would. They cleaned up after themselves, moved furniture and put everything back the way they found it. They paid attention to detail and did a great job. I would use them again and plan to when we re-do our basement and second floor. The price was right on budget.

Excellent. Work was done as requested, team adapted as needed, polite and efficient. Very happy with quality and service.

I had picked out the flooring I wanted from the flooring store and Jack was able to get me a better price on the same flooring and then installed it quickly. Everything went smoothly (despite Jack having to endure a problem with my building's security staff which he handled with great patience) and the newly installed floors are beautiful! I would definitely hire Jack and his team again.

Jack was conscientious,prompt,very competitively priced,and made sure the job was done perfect. Also very knowledgeable about other projects I was doing myself. I 'll definitely use again when needed.

I decided to choose this one because they are the only ones who gave me a whole estimate on a piece of paper that a had a heading on the top and it was professional. It was not just a piece of paper just tore out of a note book. This was a piece of paper that was detailed. One of the things that was detailed was dishwasher disconnect and reconnect and it has $125. There were other things. It was a fair price as far as I could see. This guy gave me an itemized list of everything he was going to do. I was impressed so I hired him. I had not given him a deposit. His crew showed up on the day. They were ready to move the fridge and the stove. I had not mentioned the radiator, and they said you would have to move the radiator. I said the dishwasher and they said they do not move dishwashers, and I would have to get a plumber into move it. I said forget it I am not going to do this. I called the boss, Jackson. He is the owner. Something transpired and I ended up talking to him. I said you have on my estimate here dishwasher disconnect and reconnect $125 and they said they cannot do it. He says I will sell you the tiles. I told him anyone I hired will want to sell me the tiles. I said what am I going to do with them. So they ended up cutting them away because I said do not leave them I do not want them. Jackson said "but I already paid for them". I told him that it was not my problem. I am very happy I did not give him a deposit because I ended up sending them away. There was no way that I was going to call them back. I would not use them again. The estimate for the haul away and job was $1917. That was the total price they were going to charge, the labor, material, and hauling away the stuff they needed to take off of the floor. I was very upset with the whole thing. I was looking forward to having it all done. If he had not put on the estimate that they would not disconnect and reconnect they it would have been a different problem. I spoke to him on their phone because the foreman called him and I spoke to him don't he foreman's phone. He said that they never move dishwashers. I don't member exactly why. There is something about water. The crew never did it but Jackson normally puts it on estimates. The foreman on the crew keeps telling him not to give an estimate on the the dishwasher and he keeps doing it. I was upset to say the least. They had good ratings that is why I called them out of the 3 or 4 people I called.