MATRX SYSTEMS

It was not successful but still charged $55 service fee. It is fine but the service was not very transparent and nobody explained in person on what they did. So after getting the service, I felt like I just donated them $55 and got nothing (even the explanation of what they did, and what I need to do). They only provided what was done through the receipt and, the female assistant tried to explain but didn't know very well about what she was talking about - she tried to explain at the beginning but later just read what's written by the technician very fast with no understanding herself (I am in IT industry and could tell it). So, even after I received the $55 service, I couldn't know the status of the drive and what to do next. I tried to talk to the technician but the technician was never available at store (or even through Phone) - I visited the store twice but didn't see him at all. And even the telephone communication (when they needed the password to computer) was done through their administrative assistant, which was not knowledgeable with IT. And the female assistant was not very friendly (and some may even feel very rude with customers). I don't recommend this place if you have other options.