NICK VIOLA HARDWOOD FLOORS

Awful. Very unprofessional. Cursed and use foul language within minutes of arriving. Rushed to get everything done in one day. Put furniture back next day; it left marks everywhere. He came back and started touching up and then cursed and said it was too many marks to fix. Needless to say we redid the floors 3 months later. We never notified Viola about it cause quite frankly, he scared us. I was afraid of what he would do to our home.

Horrible!!! Don't let these thugs in your house. They were disrespectful, did a horrendous job! We hired them on the recommendation of a neighbor who had the grandfather do his floors years ago. Let me tell you, Scott is a horrible person. Belongs in jail! They did the entire job in one day, put the furniture back, everything left marks. He came back out to repair and it just never ended. Every piece of furniture left marks. After just THREE months, my husband and I paid to have the floors redone by a reputable company, GR FLOORING. We never tried getting our money back from Viola because quite frankly, he scared us! I chalked it up to a lesson learned. He seemed shifty from the start; I should have trusted my feelings.

Please see my earlier review for Nick Viola Floors. This is a follow-up. After only a few months, the floors, refinished in a day and a half and leaving gouges, scratches and uneven finish all over the floor, were peeling. It was a huge mess. We asked Scott Viola to come take a look at the finish and he refused. I thought his dad, Nick, might care more since his name is on the company, but he blew me off. I went to the BBB about this business and they could not get Nick Viola floors to make good on the bad job or even respond (check their BBB rating). We had to have the floors completely redone only one year after Viola ruined them. The new company took more than a week to fix the damage and the floors look better than ever now, at great expense to us. If you doubt anything we are saying, see the screenshot of the text message Scott Viola sent to me in response to my feedback asking him to make good on the work.

I happened to see Steve Viola's van with his sign on it passing by in a mall parking lot. I stopped them and asked if they were working in the area and if they were interested in giving me an estimate for a job. Steve was very responsive and came by after a couple of hours to look at the job I had - refinishing/ repairing the flooring in one room and new installation in another. He gave a very competitive price for the refinishing and based only on that I was tempted to hire him. However for the new install he said he would prefer to do prefinished wood while I wanted to do unfinished. He also allowed me to go over to the job they were in the area to do at that moment to see the quality of his work firsthand, and it seemed fairly good. He gave me references of other customers that he had done work for in the vicinity, without any hesitation. He did not bug me about the work through follow up calls or anything, leaving it up to me if I was interested. I appreciated that very much