Crystal Clean

Very professional company from start to finish. I will definitely use again

Found this company via the local flyer that's put in all our mailboxes. They are based in Pa but have "technicians" all over the place. The "technician" arrived in a small car with his "tools" tossed in the back seat. No lable on the car for business.. nadda. He cleaned the chimney into the stove and stopped there saying " the boss doesn't want us to vaccume ashes etc" so my husband had to sweep up all stuff that was pushed down into the stove himself... The "technician" never put down any drop cloths... and did not clean up . The ad read " condo certificates" yet we had to request that he write on the bill that the stove was cleaned and inspected... no certificate was given to us as promised when booking the appointment. We were considering using this company for another condo complex that we own at for "dryer vent cleaning" but have tried to get many things in writing from them and its been like pulling teeth getting one piece at a time.. with weeks inbetween each . After this experience with the chimney cleaning we will NOT use them for anything else.

They were supposed to clean the vents and one return. When they arrived, I was forced to pay for 1 extra vent and 5 returns at $15 each. I stated I did not want them done, the main person said "They have to be done". I should have called their office and clarified this, but when their equipment is setup and I'm being told I have to get something done, no choice, I agreed. It was an extra $90. It's never good customer service to tell a customer they HAVE to do something, suggest it, highly recommend it - not force them too. That main reason I purchased their service deal for 10 vents, 1 return, and 1 main cleaning is because of the low cost. If they did a good job and in a professional manner, I would think about getting additional items cleaned or serviced by them. This was not a good way to start the service visit. I should have called Groupon and the company's office to find out why I was being forced to have something done when it was not listed on the deal and any of the paperwork. If I did not feel they were knowledgeable or did a good job on basic items, why would I want to pay much more to have them do additional work ? To my fault, I agreed for them to clean the additional returns and 1 additional vent. I know they need to make money and pay the people doing the work, but $15 for a vent and return is a bit too much. So I was looking at an additional $90 to pay, the deal was for less than $34. So in trying to save money, I was paying almost triple of what the deal listed. Again, I should have declined it. Then try proceeded to bring in the gear - the large vacuum tube connected to what looked like a really old vacuum system. And being winter time, the front door had to stay open on a very cold day. Professionalism was highly lacked during the visit. They weren't rude, but how they did the work was very lacking. I try to keep the carpet clean and hoped they would bring booties to protect my carpet, but lost hope for that pretty quick. They started the cleaning of the vents and one of the return. I wish I would have watched to make sure each item I was being charged for, especially the extra ones were actually being cleaned and correctly. 4 guys showed up, only one seemed to be knowledgeable and was directing the others. They plugged in the cords right on top of my clean dishes instead of using the plug on by the floor. They were quick. And when they left, I found out why. They did not clean 4 of the returns and 1 vent. So they charged me extra and did not even do the work. I called Groupon and the company to inform them. Groupon refunded the original price, but that did not include the extra $90 I had to pay them. No one from Crystal Clean called back, until 6 months later - in the winter. It was the owner, a younger person. It's probably a good company, but they use contractors and not knowledgeable ones. He offered to redo the work, I said "I do not want those guys in my house" and as soon as I said Groupon refunded me he lost interest. Of course the bad experience, the extra money I had to pay and for the extra work that I was charged but not done is not worth the $30 I was refunded by Groupon. I would not have known they did not do all the returns if I did not check myself. Always check to make sure they do the work they are supposed to and never pay extra without prior notice. There was no requirement listed stating that I had to get the additional vents/returns done. Very unprofessional, probably illegal too. Research online how to clean the vents & returns. You can just use a vacuum and do it yourself. An overall bad experience.

I was told the secretary gave the technician the wrong directions for our address, he showed up at the house three hours late and I am still not convinced on the explanation. The technician cleaned everything contracted very quickly, repeatedly apologized for how late he arrived, and discounted our final price by 10% for "scheduling error". After he left, I knew the technician had not done a thorough job on the chimney, he was supposed to clean the entire chimney but only cleaned about 6 feet. We called a friend who happens to work on chimneys and he cleaned it properly, if he would have been available when we needed it cleaned he would have been the one we hired. I guarantee I will never use Crystal Clean again, they may be a national company but they did beginner work at this house.

My tenant had a coupon that should've saved me money. The company added on a lot of different miscellaneous charges and the price ended up being a lot higher than it was supposed to be. One specific instance that raised red flags was that my tenant, who is pregnant, was told about a possible fire hazard underneath the house. This scared her and she allowed them to complete the work. The technician did not include this in the invoice, but instead he let her pay him cash to take care of the "problem." I tried to call their main office to get something resolved with this and they were not very customer friendly nor very helpful. I just want people to be aware that this company is not an honest company. Stay away!