Zimmerman's Roofing

It Didn't. Technician was very nice, competent, and courteous.

Very professional presentation, very timely, explained why their costs would probably be slightly higher than the competition, etc. The office personnel are fantastic! The only part I did not like was the push for CertainTeed products. Let's just say that is the Cadillac version of roofing which is great if you plan to be in your home for a lifetime. However, we are not, so we just need the "Chevy" version of something functional. The 3 quotes for CertainTeed ranged from $12,698 to $13,986! The overall quote we were later provided past the deadline the contractor said he would supply to us for GAF and Timberline was just an overall cost (no details or specifics) of $9,800. It was clear the salesperson had no interest in providing a quote for anything but CertainTeed. As mentioned, we don't need the Cadillac roof since we do not plan to be here for more than 7 years. We ultimately went with another contractor who had the exact same service levels, local, and was about $3,000 less with contractor ID, insurance, clean up service and all the extra perks. Again, if you are planning to be in your home a lifetime or pass it through the family or need or want the Cadillac version, this is the company I would suggest going with!

They certainly lived up to their promises. They were quick to complete the work, kept our property clean and were very pleasant to deal with. The project manager, Sean, and salesman, Kris, were very helpful and attentive to questions or concerns. My family would definitely recommend Zimmerman's for roofing, windows, and storm door replacement.

Great service. We needed the work done before settlement. It was scheduled for the week before, however they had an opening and came earlier! Whew! Great guys, very professional.

I was very pleased with the promptness with which they came to inspect the roof and give me an estimate. Work was started and completed in efficient manner. The only issue I had was a lack of good communication between the company and myself regarding the exact date of the work. Came home from work on the day the work was tentatively scheduled but had no way of knowing it was completed (we recently had wet weather and I was told it may be delayed due to the weather). I had to call the company to see if the work was even done.

Excellent! They had installed a new roof about 10 years ago and we were quite pleased then so we called them again when we needed new windows. They are a pleasure to deal with. Everything is up front - no hidden costs. The crew was polite, helpful in explaining how to use the window features, professional, and cleaned up completely when they were done. I wish they did deck repairs - we would use them again!

I had no problem with the sales people, they were all very good. The actual work done was the issue. The roof warped and they did not properly repair. They just doctored up the problems and they should have replaced the faulty roof. They threw the unused shingles and boards in the trash instead of reimbursing me for the unused material.

Zimmerman's confirmed we had a leak on the roof due to nail pops. The large section of the OSB sheet around the nail(s) was moldy and soft due to the water damage. They had me on the schedule for about 7 days out but called me 3 days later and said they had an opening and we able to fix it sooner than planned. The fix has been in place for a few weeks now and there are no more leaks which is great given the amount of rain we are having this year. This is my second time using Zimmerman's. The first time was to replace some cracked pipe boot flashing and shingles. It has been a pleasure dealing with the estimators and roofers. All are very professional and easy to talk too. I would highly recommend Zimmerman's. I just hope I won't need to call them again until I am ready to replace the roof shingles but if there is another roofing issue, I will use them again.

I cannot believe how awful my experience with Zimmerman's has been. My first point of contact with Zimmerman's came last fall when I had them give me an estimate for gutters and a roof replacement following the hail storm we had here last spring. The person that they sent out was nice enough and give me a pretty reasonable estimate, one very much in line with others I had received. I ultimately decided to work with them, mostly because of other positive reviews by Angie's List users. Some time later I called back to set an appointment to begin the process of working together. At which point I was told that the specific inspector I had talked to was no longer with the company and regardless his estimates were invalid because he wasn't qualified to give them. Ok? So they sent someone else out. He inspected the roof again and the entire roof needed to be replaced. I wasn't shocked by that as it is an older roof but was a little surprised at the disparity in the last two estimates. I decided to move forward with them and scheduled a follow up appointment with an "installation expert" to give me a specific quote. He came out and took some photos but didn't give me a quote. Rather told me to contact my insurance company so he could come out and get a claim estimate. This is when things went from not the best to awful. - Scheduled an appointment for Good Friday. I confirm with Zimmerman's the day before. The insurance company comes but my Zimmerman's rep does not. I call my rep from Zimmerman's but he does not answer. My insurance adjuster gives me a quote. Even he suggests I get another quote so that my contractor can be there. - My Zimmerman's rep doesn't call me for three days. When he finally does he says "oh sorry, we don't work on Good Friday". Which is totally fine, but don't 1. schedule an appointment for that day and 2. even if you do schedule it, don't confirm the appointment the day before. - On the above phone call my rep asks how much the insurance company offered. When I tell him he says "wow that is low, that is highway robbery. you should have had someone there". - After a few attempts at scheduling a follow up appointment with little success due to Zimmerman scheduling issues I ask them to be in direct contact with my insurance company to remove one piece from the equation. They agree. - After about a week I got a call from my insurance company telling me that Zimmerman's has been unresponsive. I call Zimmermans and they ask for the number of my adjuster again. - Zimmerman's works with my insurance company to set an appointment. I am not 100% sure what happened here but they each had different days on their schedule. The appointment is canceled. - After the next two appointments are canceled due to rain, I get a call from my insurance company telling me that Zimmermans is refusing to come anymore because of my insurance company being difficult to work with. - Today I talked to a rep in Zimmerman's office who blamed the issues on there being "too many people involved in the scheduling process". The too many people she was mentioning were my insurance company, her contractor and my insurance company. Eventually they begrudgingly offer to reschedule but do not offer an apology for any of the above and continue to insist that there is no blame that should be incurred by them. Ultimately I should have stopped working with them long ago. There were a lot of red flags along the way. But the fact that ultimately they placed the blame for mistakes they had made on anyone but themselves was the final straw. I don't ask for perfection but I do ask that you own your work and mistakes. I would have zero confidence in having them come to my home and doing even a second of work.

Estimater was nice, and prompt and went through entire house to try to find any issues. No problem with him or practices. Very professional. Price given for shingles was ridiculous and about 7K over competitive contracts quoting GAF timberline HD shingles. Where does that cost come from, I asked? No response, dead communication. Be warned that while they may do good work based on reviews, they seem to be "big game fishing" on quoting. If I would've not had 6 other quotations on this roof in hand, I could've wasted $7-8K (which would buy me a complete new roof). Quotes seemed be as close to "apples to apples" as possible considering different shingle brands. My 2nd highest quote for this roof was $12K. I was quoted $18K to install a metal roof! Most were in $8K range for architectural shingles. Lowest was right at $7K. I can understand that shingles quoted may be slightly more expensive, but Certainteed Landmark are supposed to be competitive shingles to GAF Certainteed.

For roofing we used Zimmerman's. The month of the inspection varies, it is up to me to call and see if they can come out and give us an inspection. We haven't had any service from them recently but we will have service in the fall. I normally get in done in the fall. The cost varies, when we first began they would do 2000 dollars worth of work and in the fall I think that they are going to do about 1500 dollars worth of work.

They were good. If they did something wrong, they came back and took care of it. Pricing was good.

I called Zimmerman's and had an appointment within 3 business days. Brett showed up for the appointment ( early - which was a plus ) and did an evaluation of the issues, provided pictures issues and provided a detailed estimate of the costs. I provided some shingles I still had on hand and he replaced the ones that had blown off the roof and replaced 3 pipe boot flashings that had cracked due to their age. After a few rains, I can confirm the work has corrected the leak caused by the cracked boot flashings. While Brett was here, I also asked him about the general condition of the roof and he indicated it should be good for at least another 10 years. I asked the question because about 5 years ago, 35% + of the neighborhood had their roofs replaced due to a hail storm which I mentioned to Brett. I respect his professionalism since he gave me a fair assessment of the roof. I would definitely contact Zimmermans's again for any roof repairs and likely for my roof replacement needs when that time comes.

We never had cause to use a roofing contractor before so we started our search on Angie's list. We decided on Zimmerman's roofing mainly because I was impressed that they had responded to an unhappy review. We met with their representative and from there our decision was made. He was courteous and patient with all of our questions, and believe me we had quite a few. Dealing with our insurance company turned out to be a nightmare and Josh Stively from Zimmerman's was with us all the way. He called, faxed and emailed numerous times on our behalf and we could not have asked for a better advocate. All permits and code information was taken care of and the job was finally done. We would highly recommend Zimmerman's to anyone facing the daunting process of roof replacement. The work crew was courteous, respectful and DILIGENT....they never stopped working! The man on the ground was a work horse...he never stopped cleaning! We could not be more pleased with our roof or our contractor...Yes, yes, yes to Zimmerman's. They were not the cheapest but we believe they are definitely the best. An all around pleasant experience and our roof looks amazing!

Very thorough and professional

It took me forever to get them to schedule it. They said they never got the request. We needed the roof inspected, which they did, but they didn’t touch the gutters or anything. They said it was too icy. We needed a new roof but their estimate was 3 times the amount of another a bid.

They were very thorough and professional and provided us with detailed information about future repairs to be made.

We didn't use Zimmerman because they quoted $75 just to come out and look at an area of several shingles blown off the roof. They could supposedly fix at the same visit but not sure how that is possible when they do not even know the shingle type. Quoting $75 just to look at an area of blown off shingles seems expensive given the relatively simple issue. This is too bad because we would have considered Zimmerman when we got to replacement of the entire roof, but probably not now. We went elsewhere.

Overall well. The crew came in and completed the job in one day. Afterwards there were some issues I wanted addressed and the company came back and fixed/addressed my concerns. They were not happy until I was happy. I thought the price was high for a shed but I wanted the job done before the winter months set in and did not compare prices so this may or may not be standard.

Went great - professional, thorough service.

I had the opportunity to meet with Josh Stively of Zimmermans Roofing. He was completely professional and took the time to explain the what my options could be in having my roof replaced. An upgrade to a rubber roof (as I have a low pitch roof) was pitched to my insurance company. Unfortunately my insurance would not let me upgrade. I will be calling Josh again on another roofing project that is in the works.

On "The Day," a local firm arrived promptly at 7:00 AM with the dumpster and the supplies arrived by truck at 7:30 AM and waited until 8:00 AM when the crew arrived. A little late but well within the allowable time frame. By 9:00 AM the dumpster had been deposited, the supplies had been unloaded and the crew was well on their way to stripping the old roof. As the roof was coming off, a single man was kept busy moving all trash from around the building and depositing it into the dumpster. All through the morning chaos reigned but the process never faltered and the trash around our home never seemed to get out of hand. The crew took a lunch brake around 1:00 PM and then started putting on the new roof. They installed vents in the eves, fiberglass matting and then the asphalt shingles. By 6:45 PM they were putting the finishing touches on the roof and installing the peak vents. We were not there for the clean-up but when we got home at 9:00 PM all signs of work were gone, there were only 2 or 3 nails that escaped their magnetic pick-up and even the driveway, where the dumpster was parked, had been cleaned and swept. As in all projects of this type there are small glitches that happen. A small piece of flashing had been missed, snow-guards had been forgotten, a chimney cover mis-sized and a post lamp had been broken. All this was discussed the day after installation and was rectified 2 days later. The flashing and snow-guards have been installed, the proper size chimney cover obtained and installed and a new post lamp bought which I will install as per my request. In retrospect, the only thing that clouds the whole experience is the fact that the bill was submitted when the job was initially done and then after all was finished an additional cost item was added that almost covered the cost of the replacement post light.

Crew was on time. Disposal bin set up on blocks to not mar driveway. Used wedges to prevent disposal bin from shifting. Shrubbery was covered with tarps while old materials were removed. When plywood was uncovered,several panels needed replaced. Work crew called company,who then called us and asked how we wanted to handle the replacements,or not replace at all. No actions outside the original contract was done without asking us first. Plywood was the only change. Panels arrived promptly and were replaced. Used Sno Country roof ridge vent,GAF shingles. All done in 1 day. Crew started at 7:30 and did not leave until job was finished,well after 6 p.m. All old materials were cleaned up. They ran magnets over our grass and flowers beds at least 4 times searching for nails. Not one scrap of trash was left behind. Not one plant damaged. Next morning the disposal bin was removed and the company inspector came to review the job before presenting the final bill. This was not just from the ground,he was also up on the roof. He saw some dents in one small section of rain gutter. The cost of replacing the gutter was deducted from the final cost. We had not even noticed it as the dent was small. Yes,we did get lower estimates from 2 other companies on Angie's List. One even used the same shingles,but not the underlayment that guarantees the warranty from GAF. Would select Zimmerman's again in a heartbeat. Professional all the way from the estimator to the crew to the inspector.

Very professional company from the beginning to the end. Arrived on time, cleaned the gutters, inspected our attic for any roof/water damage. Did show us a pic from water damage from the attic, but thinks the damage was from before we had our roof replaced in 2009. Put brand new gutter guards on for us in the same visit. Also received a follow up phone call from the company the next day to make sure we were satisfied with their service and if we had any additional questions

It was fine. No problems with them at all.