Smith Exteriors

Did a very good job.

never heard from contractor.

very well, did nice job

Previous home owner had installed a new furnace. On a routine inspection and cleaning it was revealed that the new furnace was causing issues with the unlined chimney. We called Smith and someone one else... Anderson I think (?). Anderson (?)'s cost was over twice what Smith wanted. Smith provided quick pricing and service, a year an a half later we have no problems.

Weather was not on our side for the originally scheduled dates of 10/9 & 10/10. Bryan called on Saturday, 10/11. The weather forecast did not look good for the beginning of the next week, but he felt that perhaps he could start the job the end of the week--Thurs/Fri 10/16 & 10/17--stating he would switch another customer originally scheduled at the end of the week to the beginning. I agreed. On Wednesday afternoon of 10/15, with the forecast not looking good for Thursday, I called Bryan and left a voice mail at 717-439-7039 about whether he was cancelling the two days. I received no return call. My husband was now scheduled off for 10/16 & 10/17. It was cloudy Thursday, then sunny, then a thunderstorm in the afternoon. I texted Bryan at 10:49 am on 10/16 to check in and ask what his thoughts were since Thursday was a no go. The weather forecast seemed favorable for Friday and Saturday. No return text. Friday was here, I called him again at 11:32 am--same number, got voicemail, and left another message. I also sent an email. Again, there was no response from Bryan on Friday 10/17. On Saturday morning, 10/18, at 7:35 am after no response or contact with him for three days and four messages, I sent a text stating that his lack of responsiveness tells me Smith Exteriors does not want the chimney job. I completely understand the weather issues, but weather is no excuse not to stay in touch. We decided to move forward with another contractor. At 7:37 am on 10/18, I finally received a return call from Bryan--funny how that works. He was apologetic stating he wants to do the work, but the weather has been prohibitive. I expressed my frustration/annoyance over his unresponsiveness. I explained that in my opinion, there is absolutely no excuse for waiting three days to get back to a customer and a simple text message would have sufficed. I elaborated that in my opinion good customer service means responding within 24 hours of a call/customer communication. I gave him three chances to redeem himself--Wed, Thur, Fri--and Bryan failed. His excuse was he had nothing to tell me because the weather did not look good, and he could not just rearrange other customer to accommodate me. I expressed that I was not asking him to rearrange other customers, just communicate within me. I told him no matter how busy you are, there is always a spare moment to text back--even if it's just to say when you'll be back in touch with me. In my opinion Bryan left me hanging for three days. No matter how qualified he may be to do the job or how good the price, I have no confidence that he will not go MIA on me in the middle of the job--not to mention sealing the chimneys has to occur after the mortar cures, which in October could take 30 days. How do I know he'll come back without me having to chase him down. It's simply not worth that possibility.

I took time off work to meet them and they never showed or called.

Job went very smoothly. Bryan Smith, Owner, was very professional and personalized in his approach. Very competitive pricing. Written estimate was clear and to the point. Easy to understand. Job came in as quoted. Bryan and his staff were very easy to work with. The masons received training/education at Penn College of Technology and hold certifications from chimney safety institutes, as well. I appreciate their commitment to continuing education and to staying current with industry safety standards through their memberships in professional organizations, as standards and recommendations do change over time. Excellent workmanship. Very pleased with all services from inspection, to estimating, to finished product. Would highly recommend.

The service was good. They were prompt and completed the job. It just survived a pretty good rain and no water made it into the chimney so I am taking that confirmation that they did a good job. The only complaint is that the price of the job was a little high.

Mr. Smith arrived within 5 min. of the time he said he would be here. He was very friendly, respectful, and proficient. He got to work right away and completed the work in the time frame he quoted. We did go ahead and put a cap on the chimney as suggested by Mr. Smith. Everything looks great. I was very pleased with the whole process. I would definitely hire him for any other chimney project I had. His price was very reasonable.

My chimney was leaking - with water running down the side of the chimney in the attic and down the cinder blocks in the garage. I also believe that the ceiling leak in the bathroom was coming from the chimney leak. After the repairs, the problems were resolved. I did not have other estimates for this job but believe the price was probably fair.

Shortly thereafter, the fireplace was still taking in water and basement ceiling tiles were wet. We called Smith several times. An inspection was made by them in December of 2013. Because of the ice and snow on the chimney, nothing more could be done until Spring. Starting in March, we called Smith many times to schedule a time for them to come back and fix the problem. They should have called us first. In any case, no call backs have been received, and the problem us still as bad as ever. If Smith wants to maintain in good standing on Angie's List, I would think they would act in a more responsible fashion than they have. No call backs and no service is inexcusable to me.

They did a really good job. He actually built the system with his own hands so now if our chimney gets any water in it, it won't go into the flue, it actually goes through his system and into our sump pump.

It all went well. They took their time, were careful and answered all our questions. We would definitely recommend them and use them again.

This was a job that one other firm declined as too uncertain of outcome. Smith's was confident they could do it and price quoted was very competitive. Came promptly for site survey, didn't hem and haw about contingencies in the work,showed on time for work and was finished more quickly than initially estimated. First class experience. Mr. Smith clearly knows his business.

They arrived punctually for the estimate and the work. We were very pleased with their work. They cleaned up after the job.

Smith Exteriors detected numerous conditions needing to be repaired with the chimney and e-mailed photos along with an estimate. Their cost for installation of a seamless stainless steel chimney liner was $400.00 above the cost of the installer we chose, Handyside who had previously done heating work for us.

The job went well overall--they were very responsive and the job site was clean. During Hurricane Sandy I had some leakage in the attic from one side of the chimney. Fortunately, I checked the attic during the storm and was able to channel the leak into a tub. I have called and talked with Smith Exteriors concerning the problem, but as of this date (11/5/12) no one has called to make an appointment to see the damage.

did not answer or return phone call.

I own an older home and think they are fine. They were responsive, courteous when they came here and did the job. There were some delays but they have their job to do, too. They were rather fastidious about their clean-up.

I didn’t like that they were supposed to come at a certain time, but they came early and were up on the roof without even knocking on the door first. It kind of freaked me out because I didn’t know that they were there and I heard someone on the roof. I was talking to the guy as I had some questions when he wrote the estimate and I could smell beer on his breath which was enough to put me off. I didn’t want to use them for the chimney work. I didn’t know how their work was but they seemed professional enough with their knowledge. The guy who was on the roof knew what he was talking about, but he wasn’t the same guy that gave me the estimate. In terms of their punctuality, being early is always better than being late, but I would have liked if there was notification. I asked them if the doorbell didn’t work. I luckily came from the basement and I saw them out there and I also heard something funny.

They were professional and courteous. They took the time to clearly explain what they were doing and why they were doing it and what options I had. I highly recommend them.

After I contacted the company, Brian responded quickly and we scheduled the appointment. He arrived on time and answered all of our questions. We felt very confident in his expertise and his quote was fair. When they came to do the work, they were prompt and got right to work. They were all very professional and cleaned up afterward. We will definately call them next year to do the rest of the chimney. We really like Smith Exteriors.

I contacted Smith Exteriors along with two other contractors in the area for an estimate for my father-in-law, who wanted to have a clean-out trap and perhaps a stainless liner put into his chimney. Dad was impressed by Bryan and the information presented. After all the estimates were in hand, dad called Bryan, and after haggling a little, called to announce that he had gotten a good price and the installation was scheduled for several days later. Installation was on time and dad was pleased.

Bryan Smith was great to work with from start to finish. While my project might have seemed small to other companies I contacted, Bryan came in at the best price and in my opinion did the best job. He was willing to work with me through all aspects. His brother and another associate performed the actual repairs. They arrived in the morning and went to work right away. Because there were some unforeseen issues with the chimney they had to stay later. Bryan's brother waited until I came home from work, after 7:00 p.m. in order to let me know the progress of the repairs. They came back the next morning and completed the work in a timely fashion. Both men were courteous, knowledgeable and very nice to talk to. They were professional all the way. I was very impressed with the work done and so very appreciative for their help. Thanks Bryan, and thank everyone else, too!

THE FURNACE PEOPLE WERE PUTTING IN A NEW FURNACE AND TOLD ME THAT I WOULD NEED A LINER BECAUSE MY CHIMNEY WAS TOO BIG. MY FURNACE PEOPLE RECOMMENDED SMITH EXTERIORS SO I GAVE THEM A CALL. SMITH EXTERIORS QUOTED ME OVER THE PHONE. I CALLED A COUPLE OTHER CHIMNEY REPAIR PLACES AND WAS QUOTED AROUND THE SAME PRICE OR MORE. SMITH EXTERIORS SHOWED UP WHEN THEY SAID THEY WOULD, DID THE WORK QUICKLY AND I WAS VERY HAPPY WITH THEM.