Liquidscape Designs

Until today, I would have given this team 5 stars in most categories. However, when they came to clean the pond several weeks ago, there was leak at the connection of the pipe from the pump into the new UV light. I asked them to fix the leak, but Robert said, "We do not have plumbing supplies with us today, do not worry, we will fix it when we return to install the skimmer." They had not actually tried the new UV light because they left before the new pond water had reached the pump level. Later that evening, when we turned on the pump connected to the new filter, the GFI blew. Every time we reset it it blew. We tried other cords and other outlets with the same results. Quite simply the new UV filter was faulty. We contacted them to say the leak was so bad it sprayed over 2 inches of water out of the pond overnight. Below you can see the picture of the leak I sent to them. They did not come to fix it. We were frustrated so we actually fixed the leak at the coupling ourselves, but when we tried the UV filter again - it still blew the GFI. They appeared to be most reluctant to address our problem. While they did not say so, we felt like they believed we had somehow damaged the filter, which is quite absurd. Today they came and made the replacement. When I asked them about coming to do the skimmer they said they would not be back. They had only come today to replace the UV filter, thank us for our business over the last seven years, and tell us they were not returning. We were stunned. When I tried to open a conversation by saying, "Well I must have offended you somehow," they quietly made a disparaging sound and walked away. Our pond is 4,445 gallons. They charged $1400 ($300 more than last year) for the clean out and $500 for the filter. I suppose they have done us a favor by not wishing to come back.

They came every day as scheduled, in spite of rain. They returned again, after the project, to make sure the fish and we were happy. The pond was without circulating water. The plants had escaped the broken pots and were growing from the muck on the bottom. They removed the muck, reduced the plants to pots, patched the holes and rearranged the plants in a beautiful pattern. Not one fish was lost! We never could get an accurate count, they move too fast. We estimate about 40-50 fish were removed and replaced. The extra Irises are now in our flower garden. We were hesitant to add lighting. They were were right, the pond glows at night. We have a waterfall, a fountain, lights and a tranquil place to unwind after a day at work. We highly recommend Robert Read and Kevin Bryson at LiquidScape Designs for your big or small pond projects. We will certainly call on them again for ours.