Air Systems Mechanical Contracting, Inc.

Timely appointment, good communication re: arrival time and punctual

N/A

knowledgable staff decent price excellant work

very knowledgeable, sales - installation - customer service. very nice to work with as well.

Competitive pricing, knowledgeable staff & excellent installation crew.

Excellent communication. Went the same day I called. Fixed the problem.

Excellent. This was a two day job. They arrived promptly and were able to finish in one day. Technicians were knowledgeable and polite.

Very professional and knowledgeable. This was supposed to be a two-day job. They arrived promptly on the first day and stayed a bit late to finish the job in one day.

Very professional and fast. Thanks for the prompt response

The tech was very knowledgeable and explanation was helpful. We give John an A+

The project was top notch. Not only did they consistently show up on time, but they finished the project early and were willing to reschedule the final walkthrough multiple times to accommodate our schedule. Final project turned out great!"

They were prompt and did a great job

Should have done this long time ago Great system Waiting for electric bill Also a very good tax credit

Excellent work done in a timely manner by true professionals

A great company, from the estimate to the install they were on time, informative and very professional. I really think I could not have found a better group of professionals to replace my current heat pump and air handler. Kudos to this company, I highly recommend you give them a shot at your HVAC needs. If their service is as punctual and professional as they have been for the install, I'm not sure you could find a better fit. Thank you Air Systems Mechanical and please say thank you to your team of guys for me who installed my system, they were outstanding! I found my go too for all my HVAC needs.

very good experience with professional service.

They were wonderful, dependable, courteous, and kept in constant contact with me. They did a great job and cleaned up after. I would definitely refer them and will be calling them next time I need anything done.

Very professional, friendly and punctual. I recommend them highly.

Great price, very professional!

Air Systems Mechanical has cost me over 1000 hours of sleep. I hired them to install a brand-new top of the line heater 3 years ago and there have been noise and vibration issues since the day it was installed. The equipment has been blamed from the beginning. They tried to solve the problem for around a year and made no progress. I got a call from Sam the owner, and he basically told me to take my business elsewhere. I brought up online reviews, and he agreed to continue troubleshooting. Various other steps were tried with no success. The manufacture sent a field rep and an engineer to check the equipment and even replaced the outdoor unit. The noise and vibration remained. Around the 3-year mark Air Systems Mechanical decided to walk away and leave it as my problem. In my last phone call with Sam he called me a difficult consumer, told me not to bother him anymore, and hung up on me. I was left with two apparent but equally unacceptable options. I could either learn to live with very little sleep in the winter or trash the system I just finished paying off and buy something else. I scoured the internet looking for a third option. Finally, I came across an installation manual for the unit posted by a HVAC company in Texas. I noticed several discrepancies between the manual and the actual installation. I emailed Sam and his service manager to let them know and offered to remove my negative reviews if they could rectify the situation. My email was ignored and used against me in one of their replies saying something about giving into my demands. Next I posted excerpts from the installation manual and what I found with the actual installation. In attempting to refute me online and telling me everything that they had done correctly they unwittingly led me to what I believe is the root of the problem. The PVC pipe that runs through the concrete block to connect the outdoor and indoor unit is completely loose in the wall. They claim it was sealed with mortar and silicone when the unit was installed. I have provided pictures and it is obvious this was not done. It looks like the original sealant from when the house was built 30 years ago with big gaps between the PVC and concrete. I now know this is what is referred to as system isolation. It is explicitly stated in the installation manual that this needs to be done properly to alleviate sound and vibration transmission. I am confident correcting this will solve the problem. I will update once I know for sure. Air Systems Mechanical has responded to all my posts with lists of reasons why the noise and vibration issues are not their fault. What they have not done is addressed the lack of proper system isolation (as described in the manual) and explained why the PVC (as shown in the pictures) was not secured and sealed correctly when the system was installed. At this point any response from them other than an apology and an offer to rectify this is just further evidence of how far they are willing to go to shirk responsibility and try to cover up their mistake.   All the employees I worked with at Air Systems Mechanical were extremely friendly and professional. They were so focused on a system issue I can almost forgive them overlooking this installation issue. The way however I have been treated by Sam the owner is inexcusable.

I have had air systems mechanical install my high efficiency furnace few years ago and recently install my central air. Their prices are lower than the rest. They are always courteous and professional from salesman to office staff. I have nothing negative to say. Always on time for routine furnace tune up appointments. A great company to deal with.

The greatest company to have do your furnace. I would diffidently recommend them to other people. The price was very reasonable and the professionalism was without a doubt the best . There were no surprises when it came time for the final payment What ever they quoted that what you paid.