Kitchen Magic Inc

They're very expensive. They did a good job, though. It was very good. They're very nice people.

Called to tell me, at 7 pm for a 7pm appointment, that they had overbooked so they'd be more than an hour late. If they cannot even keep a first appointment, how can I count on them for responsiveness upon hiring?

The experience could have been better. I had a few problems, but overall it's okay.

Installation hasn't started yet. I will definitely update once work is complete. But, hopefully all will go smooth. I will also include before and after photos. Can't wait!!!

They've done excellent work. They've been on time, I've been very satisfied with their work, and their pricing is competitive. I would absolutely recommend them!

Went great. The installer, Scott, arrived and explained the entire scope of the project. Afterwards, he and his coworker set to work on protecting my floors and putting up a plastic barrier to minimize the amount of dust. For the next 3 days, they removed all the cabinet door panels and drawer faces (49 of them), crown moulding, and toe kicks and started to replace them. He kept me in the loop as work progressed. We had some issues with some doors not fitting correctly (too big) or predrilled holes for the hinges not in the right place (interfered with the slide outs) and was quickly reordered. We had to wait for the new doors to be delivered which didn't arrive until the following Tuesday and Wednesday (Monday was a holiday) and Scott came back on Thursday and finished the job. The kitchen looks great. Part of the problem of doing a cabinet refacing project is trying to retrofit door and drawer panels with what was there originally so sometimes the holes for the new hinges aren't in the same spot as the old hinges. So, behind the doors, it may not always look perfect, but it's of no fault of Kitchen Magic or the installer. It is what it is. Scott and Eric were pleasant to work with. Did above and beyond by doing extra tasks and cleaned up everyday after leaving. Luckily, we don't anticipate doing another kitchen remodeling or refacing project for the next 20 years so I can't say we will use Kitchen Magic again, but we will definitely recommend them to friends and family.

We made an appointment for a representative to come to our home to give us an estimate. The company called about 15 minutes after the scheduled appointment time to say that the rep was delayed by traffic and expected to arrive within the half- hour. The rep arrived within that time frame. He was very professional and offered great advice. Since we had another appointment that afternoon, he said he would work on the estimate and come back with the estimate on The following Monday morning at 10AM. On Monday morning, the rep called to say that he had a plumbing emergency at home and couldn't make the appointment, but he would call bak in 30 minutes with the estimate. He never called. On Friday, we called the company to see if we could get the estimate. The customer service rep pulled up our record, and said he would contact the sales rep. It's been 4 days and we have heard nothing from either the sales rep or the customer service department. While everyone we dealt with was extremely, we never got the information we tried to get. It was a waste of our time, and frankly, I would not care to give my business to a company that has so completely fouled up the easiest part of the transaction!

Kitchen Magic did an outstanding job. We are 100% satisfied with the refacing of our kitchen cabinets. Our installer was awesome and was very meticulous with his workmanship. All contacts, both verbal and in writing, were prompt and pleasant. I would not hesitate to recommend them or use them in the future. 5 stars!

They did an excellent job. They came on time.

Had a little issue with my cabinets which we completed over 10 years ago-set up appointment-no charge-lifetime warranty as advertised

The job started last summer and is still a work in progress. They have had to reorder doors, because certain pieces are laminate and they have popped off. They have been totally willing to come back and fix mistakes however its a little disappointing that they have had to do so. The customer service is there.

They are a national company. They were excellent.They did it in a very short period of time. They told me when they would be there and they were right there at the time they said. It was very quick and very painfree. It was probably a little expensive but I just appreciated the convenience. I would absolutely use them again.

He quoted me over $19,000, which was too much.

Our experience with Kitchen Magic was hit and miss. There were parts that went really well and parts that did not. We had both positive and negative experiences with employees. I liked that we could get the cabinets, hardware and countertop through them. The quality of the cabinets are good, but the first installer rushed the job so we had to organize fixing the mistakes. Many, many doors needed to be replaced because they were not top quality and the laminate finish had to be redone completely. They were willing to make all these adjustments without argument, but it took months to complete. It is hard to give a grade because our experience ran the gamut from A to D. Some people did an exceptional job and others did not.

They were very easy to work with. One guy renovated all our old cabinets in 2 days. They also gave us contact info for great flooring people. Great quality materials and everything turned out beautiful. Sales people were also very pleasant.

I liked how the service worked out well and I checked their ratings on Angie's List before I decided to go with them. They really did a great job. The way that they did the design of the kitchen was that they made use of every bit of available space and the way that it came out was better than I anticipated. You have the rough design and then there is a person that comes who does the detailed drafting and he must have stayed working on it for at least three to four hours. It was a long time and he was working out every detail to make sure that the concepts would fit when you actually put in the detailed dimensions. He made some suggestions as well and they all worked out very well. That was the thing that I really liked about them but the other thing that I liked aside from the products that were used was that everything was turn-key. You hear all these horror stories with trying to do things with different contractors but I was told each time somebody was coming and they came when they were supposed to come. Everything looks like clockwork and everything was installed with quality. The service was great. They also took everything that they ripped out even in the snowstorm which was great. When they ripped some stuff out, we still had a snow or something and all the ripped out stuff was gone. They did a very good cleanup job but they were not the cheapest. I would use them again in the future but the issue would just be the price. Our kitchen worked out great and I consulted them for a bathroom but their price was more than I was willing to spend on the bathroom. I am sure that it would have come out perfectly, I have no doubt about that, but you think about what you are willing to spend on your kitchen and bathroom a little bit more.

First let me say, this company is very responsive and the employees are very friendly. I was able to get an appointment for an estimate scheduled the same day without any headaches. That being said, their prices are very unreasonable for countertops. They wanted $2,800 for a 50 sq ft. laminate countertop. I informed them that I can easily get a GRANITE countertop installed for $1,700 (already got estimates), and that's exactly what I will do. Maybe their full kitchen renovation prices are more reasonable, but for a countertop installation alone it's just not worth it. You can get a superior material for much less with any small granite company.

Kitchen Magic was fine. The job was very well done, it was just their customer service really lacked behind once they had our money. It was just traumatic how it fell off. I would use them again, I would anticipate, but I would use them.

It looks very nice. They have one thing to correct with one of the cabinets. The distance is off by about half an inch and they are going to correct that. Other than that, the workmanship was very good and we were very pleased with the kitchen cabinets. They did the whole job in 4 days; it was amazing. They were terrific and we would use them again.

Excellent in every respect. Our installer Joseph was an extremely talented and professional craftsman. All of his work was done in a timely manner. He advised us at all times of various options that presented itself. His work was impeccable.

It went well. The counter tops were delivered at 10:00 AM. The two installers arrived around 11:30 AM. Although I was available, I did not watch the process. They installed the new counter tops, cut a hole for the sink, and removed all of the debris. They were done by 1:30. The next day the plumber arrived at noon and reconnected the sink and dishwasher. He was able to answer my questions about leaks. He left at 1:00.

This company is large and representatives from all over the place called numerous times to confirm the appointment. They asked the same questions every time and I honestly told them I needed advice and planning help, measurements. I told them the colors I like. They called me and said the rep would like to come early and I said ok but my husband may not make it. Never on any of the many calls did they tell me my husband had to be there for measurements or an estimate. The rep came and immediately was mad my husband was not there. Due to this he would not answer my questions, have me attitude, and made me feel belittled. Eventually he became more open and I got what I wanted out of him... His professional opinion and an idea of price per product even tho I couldn't get an estimate. He ended up being a good guy. I wanted someone to look at the bathroom too and he had no idea. The company did not tell him what I wanted. He was unprepared, frustrated at me and at the company.

It all went very well...a few snags but all was taken care of when i let them know what i was not pleased with. They were very professional and when the job was completed, i was very happy with my new kitchen.

THE INSTALLER WAS GREAT. NO PROBLEMS

Everything went fabulous. I would absolutely recommend them to others. Very professional, team oriented, and courteous.