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"Jack came in with I’m old school personality but I do it right and gave us a massively high bid. We went with him because we like old school and were tired of dealing with shoddy work. Unfortunately it was not a good experience from the start. As soon as he sanded and stained the upstairs, there were large spots in multiple places, weird zig-zag lines, orbital scratches, and a total mismatch of colors between two rooms. Jack didn’t tell us about them and told us not to walk upstairs due to the stain. The color looked good from the stairs, and he went ahead and put the Bono laquer on (same laquer he used on an adjacent room last year). When we noticed these issues. Jack told us they were not his fault and it was the old wood. In hind sight we should have stopped there, but we had already been out of our house for 2 weeks. He finished the downstairs and the same issues were present, though arguably worse. He had to screen the floor to get all the orbital scratches out. We were now 4 weeks out of our house. He gave us an array of excuses, telling us he never say this before etc. He finished up. He also removed our trim and was supposed to come back and install new trim (we paid for it, sitting in our garage). At this point when the varnish dried we understood what had happened. The floor has issues everywhere. To add insult to injury, the wood he picked up and stained was too high and did not fit due to our outlets. We called Jack expressing what a mess the floors were. He came over and gave us more excuses. Jack blamed it on our wood (which it clearly wasn’t as there were no stains after the last job on them), then the stain (it was cheap minwax), and then the bono finish (the strangest one since the stains were there before the finish). He even brought his insurance in to try to have them cover the bill but they refused stating it was user error. We had 4 people come and assess them and got the same response from them all 1. He used an orbital sander on 100-year-old floors causing significant swirls 2 He used cheap minwax stain 3. He used his orbital and burned the stain into the wood (no Tbar, water pop, etc). 4. He was sloppy with the stain and dripped spots in various areas 5. He never tested the stain to see if it matched with his prior room We told him they needed redone. Due to the time it would take and situation we all though it best to get someone else to do it. Jack and I spoke multiple times and he agreed to compensate us for this. I said lets just split the difference. He said to get the floors done and send him proof that we did. We finished them (was several $1000 cheaper than Jack and took 2 weeks instead of 5 from him) and sent him the proof. He then pulled an about face and refused to reimburse us, going against his word. He said he would reimburse us some money back to help redo everything, and I got suckered again as once we had the floors complete, he refused. We used a different varnish that can be spot repaired due to our fear of having to redo the floors. Coming full circle in the saga, Jack put a sign up while he was working on the floors and my neighbor used him in her kitchen. She had exactly the same issue, a large spot on the floor. I called Jack out on it after the fact and he blamed it on cat pee from the past. The women actually resanded the floors and restained them herself without issue. No stain is there now…. We are out $15,000 (yes our fault for getting ripped off on the price). The most disappointment was Jack’s lack of standing by his work and his dishonesty telling us to have someone repair his mistake and he would return some of our money to pay. Yes, as you read this you are probably thinking what suckers. We just hope this avoids someone else getting suckered."

"Never received a return call. I feel like I got some general call center that takes your info. Promised a quick call and three weeks later - nothing. I had multiple projects I was interested in them doing. Very bad if you can’t return a call."

"Went very well. Grey's was super fast, professional and communication was great. Yard looks perfect, thank you and would absolutely hire again."

"If I could give 0 stars I would! The owner Ken promised certain things that were NOT done. No lining or materials were put down before any rock was laid. They just threw things behind my shed without any organization. Left materials in my yard when they left Literally put rock around things I had in my yard without moving until I said something We paid THOUSANDS of dollars for work that was so lazy done nor what we thought Emailed the owner with pics and frustration and he BLOCKED ME on social media without responding So..you've been warned"