Marrazzo's Manor Lane

Description of Work: I brought a John Deer Snow Blower in November for a tune-up, new tires, and installation of a front light. The last week of December I realized that I was not called about the tune up of the snow blower. I called and was told by a young man that they had the wrong phone number and did not know how to contact me. I gave approval to do the work and I was told the job would be complete in a week. 2 more weeks past and I called about the snow blower. The young man told me the carburator was on back order, should be in by Wednesday (which was 4 days away). An additional week and a half past without any word from Marrozzo's. I went to the store (on Yardley Road) on Friday, January 23, 2015 and asked to speak with the owner. I was told he would be back "any minute" and would call me back. On Saturday, I called Marrazzo's again because noone contacted me. I again, left my name and phone number. A woman called and left a voice mail informing me that the carburator was still on back order and suggested that I find a carburator on my own and bring it in for the repair. On Sunday I left another message for the owner to call me and again on Monday, January 26th. The owner just called me and told me that when they have customers who cannot wait for a part on back order, they tell them to find their own part.

Description of Work: We contracted with Marrazzo's to do a lawn clean up and put down a 50% deposit in late March. After waiting several weeks my wife called to see when we were scheduled. After several more weeks of a run around we got a call last week that they were not going to do the job and they wanted to give us our money back. I now have to hire another landscaper and because of how late it is the lowest bid we have received was $2,000 or $800 more than we would have needed to spend.

Description of Work: We went with Marrazzo's Manor Lane for landscaping. We have used them several times and the last time they did a fall cleanup. They did debris removal after Hurricane Sandy. It had started off scheduled as leaf removal, but it got a little more involved after the Hurricane.