The Closet Works Inc

It went very well. They were on time, professional and the price was right.

In any service oriented industry the customer is always king and the ownership of The Closet Works fails to grasp this basic concept. Their motto is as a customer you will be thrilled however they failed the basics of good customer service. In searching for an alternative service provider to outfit my home office and living room with an entertainment center I found The Closet Works on Yelp, Houzz and Angie List. I quickly scheduled an appointment and one of their designers was scheduled to visit my home to discuss my project, designs and take detailed measurements. We spent over 90 minutes in the 1st appointment. Let me start by saying the designer was great and at her request after the 1st appointment i drove 90 minutes to their showroom to see samples and finalize the design. Upcoming finalization of the design I was provided a price for the overall project was which MSRP. Closet Works portrays the MSRP as the price a customer would pay and then subsequently they have a very cleaver marketing ploy where they claim to discount the MSRP 40% and then another 5% of the price. The customer believes they are getting a great deal whereas the MSRP is grossly inflated to begin with. Prior to seeking a closet service provider for these two projects, my living room entertainment center and office, I had bid out the two projects to 6 different custom woodworkers/cabinet makers as I wanted real wood. I quickly learned that real wood products would be cost prohibitive based on my budget and was recommended i select a provider who worked with melamine/particle board which is the speciality of closet providers likeThe Closet Works. When I received the price from Closet Works for this project I quickly found out that their price was onpar to the custom woodworkers/cabinet makers. Like any good consumer i requested to speak with the ownership of The Closet Works and the owner contacted me to discuss my concerns. Rather than trying to address my concerns the owner started to lecture me on his $30 million dollars of sales over the last 30 years and 75% close rate with customers. The ownership of Closet Works clearly is not customer oriented and they made no attempts to earn my business, rather i felt insulted and spoken down to. My strong recommendation would be to find other providers who respect, value and want to earn your business.

Every single person we dealt with was professional , courteous, informative. They built 5 custom closets for us, all of them are solid and well designed. Highly recommend!

Jennifer was great and super responsive; our installer was super! Highly recommend!

All went very smoothly. Everyone was great with communication. Work was done when and as promised. I thought the pricing was quite reasonable. They also had many options where we could have spent much more but we were not pushed in that direction in any way. We wanted something simple and functional. I would recommend them.

We have a small pantry closet in our kitchen. The builder installed wire shelving that was stationary and wasted a lot of storage space. Susan came to the house, measured and gave us some design ideas. We promptly received the design and it looked great. With adjustable wood shelves we could see we were going to be able to utilize this space much more efficiently. We set an installation date and the installer ( who I am so sorry I cannot remember his name ) was right on time, very organized and knowledgeable. He did a great job and left the work space spotless. We are extremely pleased with The Closet works and highly recommend them.

Our walls are old and uneven but their installer still made it work! I liked their customer service and attentiveness from the get-go. While the price was very similar to the other bid I got, the way I was treated made me choose Closet Works.

We had two closets completed. We are very pleased by the customer service and their dedication to make sure the closet systems they installed worked perfectly. They take considerable pride and stand behind their product. Everyone we worked with has been with the company for years. They are also a local company, which is why we liked them over other national companies, such as California Closets. It is worth adding, that I think the product is more or less identical to what you would get at brand names. The installation was easy, and done quickly. We had some small issues with a drawer and a chipped corner and they were out immediately to fix the issues. They stand behind their warranty and product and I would use them for other closets down the line.

Things to know about this company.... - I received 3 quotes they came in with the best price. - I made a rough sketch of the doors I wanted made. They were created verbatim. - The installer came on time and finished an hour ahead of schedule. He was very courteous and insisted on sweeping and cleaning everything even after I told him it was fine. - I had a issue with a discount coupon post sale and they went above and beyond to make sure I was happy and correct the issue. I will be using this company again and if you put them in the mix when gathering quotes I am sure you will find the same results I did. Well Done.

Excellent consulting services to pick out the design and cabinetry. Professional installation with no worries or issues. Excellent quality materials. Love the cabinets!

Based on Angie's List reviews, I reached out to this provider to schedule a consultation. I did so online, but when I didn't hear back after a few days, I called - I hadn't received an online confirmation and I thought maybe I screwed up the online form. When I called, the woman I spoke with said she'd received my form and was waiting to hear back from the person who serviced my area, as apparently, I'm on the fringes of the areas they service. That's fine. I told her that time was of the essence to me as I wanted to move quickly, and to be fair, she managed my expectations and told me a weekend appointment would take a while, but that she would get back to me about scheduling when she heard back. Weeks went by and I heard nothing. I finally wrote in again asking what was going on, and if maybe they didn't service my area at all. I received a voice mail after that saying that they can really only service my area when they're piggybacking NYC jobs (I'm in North Jersey) and that they didn't have anyone available for me, but they'd refer me to a partner if I liked. Rating is due to the fact that they wasted a lot of my time by not following up in a timely manner when they said they would. I also recommend that they remove 07302 and surrounding areas from the areas they service on Angie's List if they're not going to communicate with those who inquire about their services.

Designer came up with excellent storage options that I had not considered. Installer was effecient and allowed me to make to minor adjustments the day of the installation. We love the pantry and extra storage space in the bedrooms. Highly recommend this company

AMAZING!! They were so professional, responsive and great to work with. We love the way it came out and even said it was some of the best money we've spent in the house so far (and we've spent a lot). We would absolutely use them again! Also, they were priced 40% less than the two other estimates we got (for the same exact layout). The counters are sturdy and built to take a bit of a beating which is important to us because we have two kids. We love spending time in our new office!

There really isn?t enough words to do justice how amazing our experience was with Closet Works. From my initial inquiry thru Angie?s List I knew we had picked the proper company. I received a response within a few hours addressing all of my questions concerning the project. We set a preliminary meeting to have Steve come and measure the space. He came by and was in and out under an hour. My wife said he was a complete pleasure and 100% professional during the entire process. He even gave our seven month old a high five which our son seemed to enjoy. Later that night he sent us the designs which I wasn?t in love with, no fault of his. I responded to his designed via email at 9pm and we continued to email back and forth until about midnight as he redesigned and we settled on what we wanted. I was SHOCKED he was working that late and was SO responsive. After we agreed upon the design I realized there was an outlet on a wall that I wasn?t sure he saw. He came back and re-measured and modified the design to fit the outlet. We had questions on the color of wood and he brought a sample to ease our fears but his color recommendation was spot on. They were able to fully install the unit in under two weeks from the initial meeting. The guy who installed it got it installed and cleaned in about 2 hours. My wife says it looks absolutely amazing and is really sturdy (I get to see it when I get home tonight). I wouldn?t hesitate to use them again for any other needs that might pop up down the line! I will say I didn?t even shop around so I have no idea if they are the cheapest or most expensive but I didn?t feel a bit of concern during the entire process. I really cannot recommend them enough!!!!

First contact regarding the consultation appointment was from Christy R. She was very responsive, courteous, & eager to get us setup for an appointment. Second contact was from Rose A., who assisted us in assignment of the consultant to come to our home. We had no idea there was a science to it. Rose's turnaround time for any scheduling difficulties we had was VERY fast. She was most accommodating. 3rd contact: So, once our consultant, Steve H. came to our home, all the guidance he gave us and experience he shared about the business paid off. He did the measuring, discussed options, our likes/dislikes, average number/types of articles of clothing/shoes, style, etc. 4th contact: Our installer's name was Rhys. He was fast, very polite and eager to explain any concerns to the work as he progressed. He surprisingly was a one-man team that got the job done in about 4 hours. Our storage is much more conducive to our needs, well-organized, and efficient! We would definitely recommend this well-organized, highly-talented organization again!!! We're even going to hire them again to do our coat closet. Thanks so much Closet Works Inc.! - Jeanette & Greg

I had used Closet Works in a prior residence, and, having been so pleased with that experience (price, service, functionality, etc.), they were my first and only choice after a recent move within Philadelphia. The designer recalled his earlier work for me, and remembered the features and layout that he had installed in my previous condo. The work was done on time, and the experience was as flawless as before. I've recommended Closet Works to my realtor and hope that they continue to get the business they deserve.

I was very happy with the service I got from The Closet Works. The installer was very nice and made sure to wipe down the new pantry and cleaned up after he left. He also arrived on time, which is always a plus. Measurements were taken the first day when I had the free in home consultation and I signed off on the design, however, it did turn out just a bit smaller than originally thought. The woman who came the first day to walk me through the process and took measurements did measure the vacuum I wanted to fit into the closet, but when I put the vacuum in the actual closet after installation it doesn't sit completely upright. I am still happy with the closet and the adjustable shelf included. I would recommend them.

Because of the expense of this project, I obtained 3 bids. One from California Closets, one from Closets by Design and one from Closet Works. I chose Closet Works not because they were the least expensive (although they were less than half the cost of the highest bidder) but because of the professionalism of the sales rep and his ability to translate my desires into a closet designs that worked exceptionally well.

Very nice job explaining the different options, and explain what we wanted to do. Outfitted two rooms for storage. One designer came out, took measurments. And the closets was built at the shop and then the installer came in to install. They work with you and do what you want. Competitive prices for the area. Overall all a great service.

We purchased a home in 2013, and one of the first things that needed improvement was the non-functioning pantry. This pantry was dark, and had a triangular shape that contained enormous (dirty) wire racks. It was very difficult to maneuver in and out of and was essentially unusable space. After easy scheduling, Steve came over to do a consultation regarding a solution for our awkwardly-shaped pantry. He took the measurements and told me he would come up with a design so that we could have a more functional space. Within two days he had emailed me with the plans and pricing. Overall, I was pleased with the design and with a few more discussions and tweaks, we came up with the perfect design. Steve was a good listener and really worked with me throughout the whole process. The initial pricing was very good. Since I opted for a bit of "bling" with fancy pull-outs and glass covers, I drove the price up a bit, but the final product was well worth it. On the day of installation, Josh installed the shelves by himself in a few hours. Also, he would have removed the horrible original racks for us, but, since we wanted the closet painted, we had to remove them ourselves ahead of time. Josh was kind enough to take the racks and dispose of them on the day of the installation. After seeing the the transformation of the pantry, we decided to have Closet Works install a closet system in our entry coat closet as well as add counter-tops to the laundry room above the washer and dryer, and shoe rack with shelves in the small laundry closet. There were a few minor kinks along the way with some incorrect sizes and missing pieces, but they were always addressed quickly. Another thing I liked about Closet Works, is that the material they use is manufactured and customized in the USA. Also, they did give a discount for Angie's List members. I plan on calling them back when we are ready to do the upstairs closets.

On first contact, their sales rep, Steve, came to the house and assessed our need plus took complete measurements. He then provided a detailed proposal that included professional drawings to help us envision the final product. We asked for several adjustments and these were incorporated quickly and with minimal delay. The installers were on time and very professional in the work they did. We have been very happy with the results and believe that we received our moneys worth. We recommend Closet works without reservation.

I worked with Steve Hollenberg as the designer and he had great ideas. The pantry is my favorite, the space is so much more functional now. WE went back and forth with changes and the price was great. I had other companies come to do designs and estimates as well and they were 1.5 times more expensive. The shelving is quality, STeve was great to work with and the installer was punctual, fast and did a great job. All around fantastic experience.

I worked with Steve H and was happy with him from start to finish! He was always very responsive to my questions. He was always quick to make any changes I requested to our draft. Installation went well and I'm very happy with the finished product.

They originally mixed up my scheduled appointment with someone else which created a lot of inconvenience for me. That is why I gave them a D for punctuality. I am very happy with my new closet!

First booked an installation and the morning of called to rebook for a couple of weeks later. A big inconvenience to me since I had just moved in and was living with wardrobe boxes everywhere. Did a whole explanation which differed from another person I spoke with 2 minutes before. Explained to me why and gave me an explanation that customer shouldn't have to be told. Installer was sloppy and damaged my wall in laundry room that was painted a few days prior. Also damaged cabinet by dropping a shelf. Forgot to install wall hooks on separate wall in laundry room. Master bedroom closet was damaged die to installer once again dropping shelf as well as not installing shelf properly which cause it to drop and damage my newly painted wall in this room too and damage another part of the shelf. Had to call a few times to tell them I never received my wall hooks as well as notifying them of my damages before I received a call back. Two other men came back a few weeks later and after installing the hooks, left without fixing the repairs and without covering the large holes with caps on the wood supporting the hooks. Called a few times again. Weeks passed until calling again and when they said they'd send them back to repair I said, just forget it and send me the touch up paint and caps and I'd do it myself. Never received them until I called again.